HR US Reporting & Systems Lead

Overview of the Firm and FunctionFirmFreshfields Bruckhaus Deringer is a major international law firm, providing business law advice of the highest quality. We want to be the law firm that clients turn to for legal advice where it matters most, wherever in the world that may be. We deliver seamless service across borders, cultures and languages, and the Freshfields Raleigh office is central to this vision.Our people make our firm – we are a people business and want to create a welcoming and supportive environment where all can flourish. We see diversity as a strength which creates fresh perspectives and generates new ideas. We enjoy our work and are determined to do an outstanding job. We deliver best when working in teams. Our culture is a product of the combined mindsets and behaviours of our people which is through the Being Freshfields principles, outlined below:we show respect to everyonewe are there for one anotherwe are open with each otherwe are positive role modelsWe think and work globally – we don’t just say we are one firm; we act like one firm right across the world. We work wherever our clients need us. This is how we define ourselves, not by reference to where we have offices. Cross-border work isn’t just what we do, it is what we excel at. We understand what it really takes to work across different legal systems and commercial environments and to bridge language and cultural gaps.We aim to add value in everything we do – we are passionate about helping our clients succeed. We use our experience and creativity to help clients make judgements and achieve their goals. In everything we do, we seek to make a real difference to the communities in which we operate.HR FunctionThe HR Function delivers all HR services across the firm and works closely with all Practice Groups and Business Services to deliver against our core global people strategy and key priorities of providing a culture we care about; outstanding career development; an inclusive working environment; and a rewarding deal for all. We promote a culture of continuous improvement and embrace innovative ways of working to ensure we keep pace and remain competitive within the rapidly evolving market we operate within. We aim to deliver an exceptional and consistent Freshfields people experience.The HR Operations teams are central to supporting our people and enabling our people priorities.Role summary/purpose of jobThe HR Systems Analyst is responsible for developing, supporting, and maintaining the core HR system while delivering excellent customer service to colleagues.This role requires knowledge of HR processes and the ability to resolve issues; working in a team environment to analyse business processes and configure new functionality within the core HR system and other HR systems.Key responsibilities and deliverablesTroubleshooting system user issues;Escalating where needed and managing escalation tickets;Conducts all activities to advise users on Workday and other HR system queries (e.g. Alemba), documenting responses in the ticketing system and escalating to other parties e.g., the IT team appropriately;Carries out testing of HR systems changes, maintaining test logs and project documentation; incorporate any additional tests that have been identified following a production incidents;Audit business process and completeness of tasks to highlight any system issues;Act as the subject matter expert on HR system processes and data flows; support activities to assist with the transition and deployment of new systems into BAU;Work closely with the business for all Workday release items and Continuous Improvement to understand requirements, solution design and support the communications and training of changes;Manage the resolution of defects of system issues escalating internally or externally as required;Design and deliver training to other HR users on HR applications and systems, and provide day to day HR end-user support;Improve data accuracy, recognizing data problems or inconsistencies and identify solutions to correct discrepancies;Identify and recommend process improvements to improve the quality of HR information;Lead on all US HR Reporting and Compliance requirements;Assist with bi-annual Workday releases through researching Workday community, testing new functionality and communicating changes to HR teams;Supervise Data Coordinator by providing strong guidance, coaching, and mentoring on reporting and data.Key requirements (Communication/skills/experience)EssentialExperience with cloud based SaaS systems, particularly Workday;Strong skills in data analysis, attention to detail and accuracy;IT literate, advance knowledge of MS Excel including pivot tables, vlookup and macros;Working knowledge of MS Outlook, MS Word, MS PowerPoint and MS Visio;Strong written and oral communication skills with the ability to listen, clarify and share information easily.DesirablePrevious experience in a HR role and knowledge of HR processes;Previous experience of using cloud business systems such as Workday;Experience implementing cloud HR systems such as Workday;Experience of working in professional services / legal sector.EEO StatementFreshfields Bruckhaus Deringer US LLP is proud to be an equal employment and affirmative action employer. Our policies and practices will be free from unlawful discrimination based upon race, color, ethnicity, religion, creed, sex (including pregnancy, childbirth or related medical conditions), national origin, citizenship, immigration status, ancestry, age, marital status, protected veteran status, military service, disability, medical condition, genetic information, sexual orientation, gender identity, or any basis prohibited under federal, state or local law. We strive to promote an atmosphere that encourages equal opportunities and prohibits discriminatory practices, including sexual harassment.Disability Accommodation for Applicants to Freshfields Bruckhaus Deringer US LLPFreshfields Bruckhaus Deringer US LLP is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use the alternative email address below to contact us about your interest in employment at

BusinessServicesRecruitment@Freshfields.com , or you can send your resume to

BusinessServicesRecruitment@Freshfields.com , or you can call us at +1-212-277-4000.

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