Front Desk Agent

Job Summary: The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently, and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel.Responsibilities:Welcomes guests in a friendly, prompt, and professional manner.Registers guests, issues room keys, provides information on hotel services and room location, and answers phones promptly and courteously.Up-sells rooms whenever possible to maximize hotel revenue.Accurately processes all cash and credit card transactions following established procedures, including posting all charges, completing cashier and other reports, preparing deposits, and securing the cash drawer.Issues, controls, and releases guest safe-deposit boxes.Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.Responds appropriately to guest complaints and makes service recovery gestures to ensure total guest satisfaction.Qualifications:1-2 years of customer service experience.Ability to stand for 8 hours.Basic knowledge of computers and software, including the ability to use email, word processing, spreadsheet software, and hotel management systems.Benefits/Perks:Excellent benefits include: Medical, dental, life insurance, PTO, and 401k with company match for full-time associates.We offer an excellent travel discount program.Opportunity to grow as we promote from within.Excel Hotel Group is a fully integrated property ownership, management, and development company experiencing exciting growth. We believe that our family-driven culture is the backbone of our company.

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