Front Desk Agent

Job SummaryThe Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel.ResponsibilitiesWelcomes guests in a friendly, prompt and professional manner.Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in a prompt and courteous manner.Up-sells rooms whenever possible to maximize hotel revenue.Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned bank.Issues, controls, and releases guest safe-deposit boxes.Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.Responds appropriately to guest complaints and makes appropriate service recovery gestures to ensure total guest satisfaction.Qualifications1-2 years customer service experience.Ability to stand for 8 hours.Basic knowledge of computers and software including the ability to use e-mail, word processing, spreadsheet software, and hotel management system.Benefits/PerksExcellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates.We offer an excellent travel discount program.Opportunity to grow; we promote from within.Excel Hotel Group

is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.

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