Director of Student Accounts - Business Office

Job Description:The Director of Student Accounts provides leadership for the overall operation and management of the Student Accounts Office. The Director is responsible for all student accounts; billing, day-to-day operations, cashiering and cash management, federal loan disbursement and reconciliation, collection activities, refunds, and coordinating relationships with all student services and academic offices to ensure the highest level of customer service. The Director ensures the integrity, accuracy, confidentiality and maintenance of student financial records in compliance with all state and federal regulations.Hire, train and develop the Student Accounts Department staff, including oversight, evaluation, and direction to the staff. Coach and mentor staff including performance improvement plans, disciplinary procedures, and salary adjustments.Responsible for the daily operations of student account processes including billings, finance charges, outsourced payment plans, electronic data transfers to and from third-parties, and other departments, accuracy of the student accounts database, and compliance with government regulations.Direct all aspects relating to student accounts receivables, including the Ellucian Student Accounts Receivable modules and ACI.Manage credit/debit card terminals and receipt of funds through various channels and merchant accounts.Ensure cashiering, student and third-party billing, book voucher processing, external scholarship processing, 1098T reporting, student account reconciliations, and tuition remission processing are completed in a timely and accurate manner.Oversee the refund process and ensure student refunds are accurate and timely and in accordance with all local, state, and federal regulations.Directs month-end and year-end department closing procedures.Develop and maintain operational policies and procedures of the Office of Student Accounts to ensure compliance with state and federal regulations and policies.Develop, plan, and implement strategies to create operational efficiencies, execute process improvements and quality control in the Student Accounts' Office.Develop and prepare periodic reports to analyze and understand trends in tuition and fee revenue, student accounts receivable, and collections.Develop and implement University strategies to help reduce student account delinquencies and maximize collections.Oversee the collection on delinquent accounts, managing in-house collections and working with multiple collection agencies; representing the University in collection cases as necessary.Advise colleagues of regulatory changes and interpretations, and manage Student Accounts responses for those changes.Facilitate communications with students, families, staff and third-party agencies.Provide financial counseling for students and parents regarding payment options and alternatives and payment plans with the authority to negotiate special arrangements.Investigate and resolve student and parent billing issues and concerns.Works with third-party student health insurance carrier regarding website maintenance and online forms. Reconciles and ensures payment is sent to insurance company on time.Stay well-informed of federal regulations relating to student financial aid disbursement, refunding, debt collection, tax reporting, payment processing, etc.Stay current on market trends and identify and assess opportunities for innovation to adapt in the changing environment.Ability to manage multiple assignments and projects, meet deadlines, use sound judgment, and interpret local, state and federal laws, rules and regulations; through self-directed professional readings and attending professional development training.Serve on various University committees and task forces as required.Ability to work after hours and weekends as needed.Other duties as assigned.Required Qualifications:Bachelor of Science or Arts in accounting, finance, operations, or a related area from an accredited university or collegeOne (1) to three (3) years of accounting, accounts receivable, collections, systems management, and supervisory experienceAbility to influence and motivate individuals and teams to achieve high level results, enhancing the customer experience, along with meeting policy and compliance mandatesHire, retain, and develop quality talentAttention to detail, with the ability to identify errors and discrepancies, identify potential problems, anticipate issues and provide recommendations. Analytical and problem-solving skills; ability to synthesize complex or diverse information with large data setsProvide high-level and timely customer service to students and their familiesCollaborate with others to achieve stated objectives and goalsCommunicate effectively both verbally and in writingMaintain high-level of confidentiality to ensure personal identifiable information (PII) is protectedProficiency in data management systems and computer applications (e.g., Word, Excel, PowerPoint)

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