Banfield Pet Hospital
Shift Lead
Banfield Pet Hospital, High Point, North Carolina, us, 27264
Banfield Pet Hospital Shift Lead - High Point, North Carolina
The primary purpose and function of the Shift Lead is to perform the duties of a CSC and/or veterinary assistant/technician, as well as provide continuity and operational support across all shifts, ensuring that the hospital always has leadership onsite to support associates and clients. The Shift Lead will help coordinate and guide the paraprofessional staff and support hospital leadership in maximizing the productivity and profitability of the hospital. This position will work with the Practice Manager and/or Chief of Staff (COS) to help ensure effective communication with clients, associates, Field Leadership, Central Team Support, and PetSmart.ESSENTIAL RESPONSIBILITIES AND TASKS
The ratio of time spent on leadership duties and paraprofessional responsibilities will vary depending on the hospital situation; the Shift Lead must use good judgment in prioritizing their duties on any given day, ensuring hospital productivity. On average, the ratio is expected to be about 20% leadership duties (primarily when the Practice Manager and/or Chief of Staff are not present) and 80% paraprofessional duties.Live and exemplify the Five Principles of Mars, Inc. within self and team.Perform the duties of a CSC and/or veterinary assistant/technician.Actively recruit new clients by promoting hospital services.Manage routing the flow of clients and pets.Maximize the number of pets seen by the hospital team.Provide professional, efficient and exceptional service at all times.Educate clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services.Assist incoming and outgoing clients.Manage finances and maintain accurate balances.Act as the extra eyes, ears and hands for the veterinarian and veterinary technician.Obtain relevant information and history from clients and maintain proper and complete medical charts.Ensure the safety of pets, clients, and associates.LEADERSHIP RESPONSIBILITIES
Assist Practice Manager in developing an efficient, productive hospital team that provides the highest quality care and service to the most pets and clients. Support Practice Manager in hospital labor management. Provide professional, efficient and exceptional client service. Foster an environment that engages associates. Ensure effective communication between associates, clients, hospital leadership, and Central Team Support.Other job duties as assigned.HIRING QUALIFICATIONS COMPETENCIES
LeadershipPriority SettingApproachabilityDirecting OthersConflict ManagementCustomer FocusFunctional Peer RelationshipsCommunication SkillsFunctional/Technical SkillsAction OrientedMotivating OthersCAPABILITIES AND EXPERIENCE (CAN DO)
Ability to multi-taskOrganizational abilityProblem-solving skillsIntellectual abilityMathematical abilityComputer skillsATTITUDES (WILL DO)
InitiativeIntegrityCooperativenessFlexibilityIndependenceTolerance for Stress / ResiliencySPECIAL WORKING CONDITIONS
Ability to be confident around petsClient needs and work volume may often require more than 40 hours per week.This position often requires working weekends and evenings.The noise level in the work environment is moderately high.Ability to carry out instructions furnished in written, oral, or diagram form.Requires ambulatory skills sufficient to perform duties while at the hospital.Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to reach and grasp, and visual acuity to use a keyboard, operate equipment, and read information.Associate is routinely exposed to a variety of pets that may bite or scratch.Requires an Associate’s degree or veterinary technician certification/licensure preferred.Two years of experience required, with six months experience at Banfield preferred.Prior supervisory experience preferred.Medical background with medical terminology training preferred.
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The primary purpose and function of the Shift Lead is to perform the duties of a CSC and/or veterinary assistant/technician, as well as provide continuity and operational support across all shifts, ensuring that the hospital always has leadership onsite to support associates and clients. The Shift Lead will help coordinate and guide the paraprofessional staff and support hospital leadership in maximizing the productivity and profitability of the hospital. This position will work with the Practice Manager and/or Chief of Staff (COS) to help ensure effective communication with clients, associates, Field Leadership, Central Team Support, and PetSmart.ESSENTIAL RESPONSIBILITIES AND TASKS
The ratio of time spent on leadership duties and paraprofessional responsibilities will vary depending on the hospital situation; the Shift Lead must use good judgment in prioritizing their duties on any given day, ensuring hospital productivity. On average, the ratio is expected to be about 20% leadership duties (primarily when the Practice Manager and/or Chief of Staff are not present) and 80% paraprofessional duties.Live and exemplify the Five Principles of Mars, Inc. within self and team.Perform the duties of a CSC and/or veterinary assistant/technician.Actively recruit new clients by promoting hospital services.Manage routing the flow of clients and pets.Maximize the number of pets seen by the hospital team.Provide professional, efficient and exceptional service at all times.Educate clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services.Assist incoming and outgoing clients.Manage finances and maintain accurate balances.Act as the extra eyes, ears and hands for the veterinarian and veterinary technician.Obtain relevant information and history from clients and maintain proper and complete medical charts.Ensure the safety of pets, clients, and associates.LEADERSHIP RESPONSIBILITIES
Assist Practice Manager in developing an efficient, productive hospital team that provides the highest quality care and service to the most pets and clients. Support Practice Manager in hospital labor management. Provide professional, efficient and exceptional client service. Foster an environment that engages associates. Ensure effective communication between associates, clients, hospital leadership, and Central Team Support.Other job duties as assigned.HIRING QUALIFICATIONS COMPETENCIES
LeadershipPriority SettingApproachabilityDirecting OthersConflict ManagementCustomer FocusFunctional Peer RelationshipsCommunication SkillsFunctional/Technical SkillsAction OrientedMotivating OthersCAPABILITIES AND EXPERIENCE (CAN DO)
Ability to multi-taskOrganizational abilityProblem-solving skillsIntellectual abilityMathematical abilityComputer skillsATTITUDES (WILL DO)
InitiativeIntegrityCooperativenessFlexibilityIndependenceTolerance for Stress / ResiliencySPECIAL WORKING CONDITIONS
Ability to be confident around petsClient needs and work volume may often require more than 40 hours per week.This position often requires working weekends and evenings.The noise level in the work environment is moderately high.Ability to carry out instructions furnished in written, oral, or diagram form.Requires ambulatory skills sufficient to perform duties while at the hospital.Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to reach and grasp, and visual acuity to use a keyboard, operate equipment, and read information.Associate is routinely exposed to a variety of pets that may bite or scratch.Requires an Associate’s degree or veterinary technician certification/licensure preferred.Two years of experience required, with six months experience at Banfield preferred.Prior supervisory experience preferred.Medical background with medical terminology training preferred.
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