Hilton Atlanta Perimeter
Hotel Front Office Manager
Hilton Atlanta Perimeter, Atlanta, Georgia, United States, 30383
Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We’re hiring a hotel front desk manager to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have management skills and enjoy providing excellent customer service, apply today!
Responsibilities:
Gather financial information and generate occupancy reports for the general manager
Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints
Hold responsibility for the front desk budget and order any necessary office supplies
Direct front desk operations and ensure customer service meets our high standards for guest satisfaction
Hire, train, and supervise front desk staff, including concierge, front desk agents, and ensure they provide excellent guest services and enforce hotel policies
Qualifications:
Experience with MS Office and bookkeeping skills desired
Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position
1 year of previous experience working in the hospitality industry
Showcase exceptional multitasking, communication, and management skills
Must possess a high school diploma or equivalent certification (GED)
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Responsibilities:
Gather financial information and generate occupancy reports for the general manager
Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints
Hold responsibility for the front desk budget and order any necessary office supplies
Direct front desk operations and ensure customer service meets our high standards for guest satisfaction
Hire, train, and supervise front desk staff, including concierge, front desk agents, and ensure they provide excellent guest services and enforce hotel policies
Qualifications:
Experience with MS Office and bookkeeping skills desired
Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position
1 year of previous experience working in the hospitality industry
Showcase exceptional multitasking, communication, and management skills
Must possess a high school diploma or equivalent certification (GED)
#J-18808-Ljbffr