AllianceBernstein L.P.
Client Service Associate
AllianceBernstein L.P., Nashville, Tennessee, United States,
AllianceBernstein (AB) is a leading global investment-management firm that offers high-quality research and diversified investment services to institutional investors, financial intermediaries and private-wealth clients in major global markets. Our client base includes some of the world’s leading institutions as well as private-wealth clients and retail investors. We maintain research, portfolio-management, wealth-management and client-service offices around the world, reflecting our global capabilities and the needs of our clients. Partnering closely with clients, our research and portfolio management teams collaborate across asset classes, regions, sectors, and investment strategies to spark new thinking and deliver superior outcomes. We foster an inclusive environment that offers opportunities for team members to continually learn, develop their skills and take on new challenges to progress in their careers.Client Group OverviewThe Client Group has a presence in the Americas, Europe, Asia and Australia, and is composed of five main areas:Sales & Client Services:
works with financial intermediaries and institutions to offer diversified investment solutions that help clients build and preserve their wealth.Business Development:
is a conduit to the firm’s investment teams and supports our clients and internal business partners through investment-platform and product content, messaging, competitive analysis and education.Product Strategy & Development:
designs, develops and manages the firm’s global lineup of investment services and considers clients’ evolving needs to identify new opportunities.Marketing:
promotes the firm and its services by creating, packaging and distributing content and messaging to engage diverse audiences through digital platforms and initiatives, strategic campaigns, and events.Business Transformation:
looks to evolve and scale our business, leveraging digital and data, to drive top-line growth and improve profitability.Job SummaryWe are looking for a Client Service Associate within our Defined Contribution (DC) Business Development team. The DC Business Development team works to position and support AB’s investment services in large and mega-sized workplace retirement plans (i.e., 401(k) plans) in the US. In this role, the candidate will work in tandem with a Senior Client Service Officer to provide support for all aspects of client servicing, including: reviewing and/or producing recurring client deliverables, providing project management support for new client implementations, producing client presentations and responding to ongoing client inquiries. All actions taken will always place the client’s best interests first and foremost.As one of the largest managers of custom target-date funds and a pioneer in retirement income solutions for institutional DC plans, the Client Service Associate plays an integral role in the implementation and ongoing service delivery process for the firm’s Institutional Custom Solutions clients. The candidate will interact closely with many internal groups such as Sales & Client Services, Marketing, Legal and Compliance and the Multi-Asset Solutions investment team, as well as external business partners and clients.In addition to assisting with all aspects of client servicing, the candidate will be expected to stay abreast of DC trends, legislation, communication, innovation and competitor activity. While experience in retirement plans is a plus, it is not a requirement. This person should have a strong interest in learning about this market and the impact it has on the American worker.Job DescriptionSpecific responsibilities include but are not limited to:Preparing and/or reviewing client deliverables striving for 100% accuracy while meeting deadlines. This includes monthly and quarterly reports, fact sheets and ad-hoc data requests.Developing a thorough understanding of AB’s Defined Contribution implementation model and servicing policies, operational processes, drivers of client satisfaction and cost.As directed by the Senior Client Service Officer, assisting in the implementation and subsequent service delivery for all defined contribution plan sponsor clients. Participating in weekly implementation meetings and monthly legal and investment priority meetings.Preparing client presentation materials for use during periodic client servicing meetings.Responding effectively to all client requests, coordinating appropriately with the Senior Client Service Officer and other members of AB’s Defined Contribution management team.Becoming familiar with all client deliverables managed by others within AB’s Defined Contribution team such as quarterly performance reports and participant fact sheets.Collaborating with internal teams and external partners to ensure plan implementations and changes are completed successfully. This includes:Creating and maintaining implementation project plans and facilitating face-to-face meetings and conference calls to work through details.Sending communications regarding updates and milestones achieved.Proactively escalating problems as needed.Finding solutions to obstacles during the implementation process and conducting post-mortem meetings to understand what can be improved.Preparing for client and prospect meetings, as needed.Contributing during department meetings, including project meetings, business strategy discussions and operations resource planning.Job Qualifications & Key AttributesThe ideal candidate should have:Bachelor’s degree, with 1-3 years of experience in the financial services industry, ideally with some experience in defined contribution plans and/or a client service role.The candidate should be highly service-oriented, with a proven ability to take timely actions needed to satisfy client needs.Success in this role requires strong organizational skills, analytical skills, attention to detail and the ability to collaborate with internal teams across all levels of the organization, including: Investment Research, Operations, Fund Accounting, Legal, and Participant Communications.Exceptional verbal and written communication skills.A self-starter able to work independently from the Senior Client Service Officer, effectively engage personnel within AB’s Defined Contribution team and develop strong working relationships with Institutional Advisors and their support staff.Good judgment, a strong sense of urgency, and initiative.A desire to learn about the industry and AB’s investment strategies.Proven track record in meeting deadlines and a keen ability to multi-task and prioritize.Deadline-driven, with the ability to reassess priorities.Client-focused, highly organized and able to thrive in a culture of relentless ingenuity.Adept at synthesizing data to arrive at a compelling conclusion/tell a story.Collaborative and open to other viewpoints.Required SkillsProficiency in PowerPoint, Word and Excel.Outstanding written and verbal communication skills.Strong analytical skills.Highly detail-oriented and organized.About Us
We are a leading global investment management firm offering high-quality research and diversified investment services to institutional clients, retail investors, and private-wealth clients in major markets around the globe. With over 4,000 employees across 51 locations operating in 25 countries and jurisdictions, our ambition is simple: to be the most trusted investment firm in the world. We realize that it's our people who give us a competitive advantage and drive success in the market, and our goal is to create an inclusive culture that rewards hard work.Our culture of intellectual curiosity and collaboration creates an environment where you can thrive and do your best work. Whether you're producing thought-provoking research, identifying compelling investment opportunities, infusing new technologies into our business or providing thoughtful advice to our clients, we are fully invested in you. If you're ready to challenge your limits and empower your career, join us!AB does not discriminate against any employee or applicant for employment on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability, marital status, citizenship status, sexual orientation, gender identity, military or veteran status or any other basis that is prohibited by applicable law. AB’s policies, as well as practices, seek to ensure that employment opportunities are available to all employees and applicants, based solely on job-related criteria.Please be advised that AB does not solicit confidential information from job applicants during the screening process, nor extend job offers without the candidate participating in a series of interviews to be properly considered for an open role. If you receive requests for confidential information, outside of the formal interviewing process even if the person asserts that they represent AB, we encourage you not to reply.
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works with financial intermediaries and institutions to offer diversified investment solutions that help clients build and preserve their wealth.Business Development:
is a conduit to the firm’s investment teams and supports our clients and internal business partners through investment-platform and product content, messaging, competitive analysis and education.Product Strategy & Development:
designs, develops and manages the firm’s global lineup of investment services and considers clients’ evolving needs to identify new opportunities.Marketing:
promotes the firm and its services by creating, packaging and distributing content and messaging to engage diverse audiences through digital platforms and initiatives, strategic campaigns, and events.Business Transformation:
looks to evolve and scale our business, leveraging digital and data, to drive top-line growth and improve profitability.Job SummaryWe are looking for a Client Service Associate within our Defined Contribution (DC) Business Development team. The DC Business Development team works to position and support AB’s investment services in large and mega-sized workplace retirement plans (i.e., 401(k) plans) in the US. In this role, the candidate will work in tandem with a Senior Client Service Officer to provide support for all aspects of client servicing, including: reviewing and/or producing recurring client deliverables, providing project management support for new client implementations, producing client presentations and responding to ongoing client inquiries. All actions taken will always place the client’s best interests first and foremost.As one of the largest managers of custom target-date funds and a pioneer in retirement income solutions for institutional DC plans, the Client Service Associate plays an integral role in the implementation and ongoing service delivery process for the firm’s Institutional Custom Solutions clients. The candidate will interact closely with many internal groups such as Sales & Client Services, Marketing, Legal and Compliance and the Multi-Asset Solutions investment team, as well as external business partners and clients.In addition to assisting with all aspects of client servicing, the candidate will be expected to stay abreast of DC trends, legislation, communication, innovation and competitor activity. While experience in retirement plans is a plus, it is not a requirement. This person should have a strong interest in learning about this market and the impact it has on the American worker.Job DescriptionSpecific responsibilities include but are not limited to:Preparing and/or reviewing client deliverables striving for 100% accuracy while meeting deadlines. This includes monthly and quarterly reports, fact sheets and ad-hoc data requests.Developing a thorough understanding of AB’s Defined Contribution implementation model and servicing policies, operational processes, drivers of client satisfaction and cost.As directed by the Senior Client Service Officer, assisting in the implementation and subsequent service delivery for all defined contribution plan sponsor clients. Participating in weekly implementation meetings and monthly legal and investment priority meetings.Preparing client presentation materials for use during periodic client servicing meetings.Responding effectively to all client requests, coordinating appropriately with the Senior Client Service Officer and other members of AB’s Defined Contribution management team.Becoming familiar with all client deliverables managed by others within AB’s Defined Contribution team such as quarterly performance reports and participant fact sheets.Collaborating with internal teams and external partners to ensure plan implementations and changes are completed successfully. This includes:Creating and maintaining implementation project plans and facilitating face-to-face meetings and conference calls to work through details.Sending communications regarding updates and milestones achieved.Proactively escalating problems as needed.Finding solutions to obstacles during the implementation process and conducting post-mortem meetings to understand what can be improved.Preparing for client and prospect meetings, as needed.Contributing during department meetings, including project meetings, business strategy discussions and operations resource planning.Job Qualifications & Key AttributesThe ideal candidate should have:Bachelor’s degree, with 1-3 years of experience in the financial services industry, ideally with some experience in defined contribution plans and/or a client service role.The candidate should be highly service-oriented, with a proven ability to take timely actions needed to satisfy client needs.Success in this role requires strong organizational skills, analytical skills, attention to detail and the ability to collaborate with internal teams across all levels of the organization, including: Investment Research, Operations, Fund Accounting, Legal, and Participant Communications.Exceptional verbal and written communication skills.A self-starter able to work independently from the Senior Client Service Officer, effectively engage personnel within AB’s Defined Contribution team and develop strong working relationships with Institutional Advisors and their support staff.Good judgment, a strong sense of urgency, and initiative.A desire to learn about the industry and AB’s investment strategies.Proven track record in meeting deadlines and a keen ability to multi-task and prioritize.Deadline-driven, with the ability to reassess priorities.Client-focused, highly organized and able to thrive in a culture of relentless ingenuity.Adept at synthesizing data to arrive at a compelling conclusion/tell a story.Collaborative and open to other viewpoints.Required SkillsProficiency in PowerPoint, Word and Excel.Outstanding written and verbal communication skills.Strong analytical skills.Highly detail-oriented and organized.About Us
We are a leading global investment management firm offering high-quality research and diversified investment services to institutional clients, retail investors, and private-wealth clients in major markets around the globe. With over 4,000 employees across 51 locations operating in 25 countries and jurisdictions, our ambition is simple: to be the most trusted investment firm in the world. We realize that it's our people who give us a competitive advantage and drive success in the market, and our goal is to create an inclusive culture that rewards hard work.Our culture of intellectual curiosity and collaboration creates an environment where you can thrive and do your best work. Whether you're producing thought-provoking research, identifying compelling investment opportunities, infusing new technologies into our business or providing thoughtful advice to our clients, we are fully invested in you. If you're ready to challenge your limits and empower your career, join us!AB does not discriminate against any employee or applicant for employment on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability, marital status, citizenship status, sexual orientation, gender identity, military or veteran status or any other basis that is prohibited by applicable law. AB’s policies, as well as practices, seek to ensure that employment opportunities are available to all employees and applicants, based solely on job-related criteria.Please be advised that AB does not solicit confidential information from job applicants during the screening process, nor extend job offers without the candidate participating in a series of interviews to be properly considered for an open role. If you receive requests for confidential information, outside of the formal interviewing process even if the person asserts that they represent AB, we encourage you not to reply.
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