FAMILY SERVICE AGENCY OF SAN FRANCISCO
Family Support Specialist (Bilingual)
FAMILY SERVICE AGENCY OF SAN FRANCISCO, San Francisco, California, United States, 94199
Family Support Specialist (Bilingual)
Felton’s Early Care and Education Programs
Agency Overview
Founded in 1889, Felton is the oldest nonsectarian, nonprofit social-services provider in the City and County of San Francisco and the Bay Area. Rooted in equity, our mission is to transform the quality of life and promote social justice to accelerate community-led change. Our vision is to drive positive and sustainable community-led change where all have equitable access to innovative, high-quality, evidence-informed services.
Division Description
Felton Children, Youth, Family, and Transitional Age Youth division offers comprehensive, early care and education, family support, and mental health services across San Francisco to over 400 families. Via a two-generation approach, Felton’s Family Support services promote strong families and optimal development for their children by focusing on the Strengthening Families Framework. The primary function of the family supports is The Five Protective Factors:
parental resilience, increase social connections, increase knowledge of parenting and child development, providing concrete support in times of need, and supporting social-emotional competence in young children
. This approach serves as a one-stop integrated service continuum, supporting families to address their needs largely under one roof, with a core group of staff with whom they can build trusting, supportive relationships.
Brief Job Description:
Family Support Specialists (FSS) maintain a family caseload of 75 families. FSS support, maintain, monitor, and enhance the eligibility, recruitment, selection, enrollment, and attendance (ERSEA) for children in Felton’s Early Care and Education Programs, under various subsidies (CDE; Title V, Title XVII, Vouchers and Preschool for All). FSS are also responsible for identifying family needs assessment at intake of ECE enrollment and providing information and making referrals to family support services available for families on-site and with Felton’s community partner network.
The primary role of the FSS is to develop strong relationships with families in order to provide service coordination, support, and training to assist families in meeting the needs of their children and enhancing parents’ role as the primary influence on their child’s education and development. Duties include working with families in identifying and achieving goals. FSS are responsible for ECE enrollment and family support record-keeping, reporting, and monitoring necessary to ensure that all program performance standards and regulations are fulfilled. This role requires considerable ability to use good judgment and critical thinking in making routine decisions in accordance with existing regulations and departmental policies and procedures. FSS works in partnership with parents/caregivers, Felton staff, and community agencies to build collaborative relationships. This essential role will support families, with a focus on information and referrals, outreach, and other related work as needed by the division.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Demonstrate sensitivity and competence in dealing with ethnic, cultural, and socioeconomically diverse client populations.
Ensure that the integrity of the individual family's culture is fully integrated into every aspect of the care and support offered to the child and family.
Support/Facilitate Parent Advisory Committee (PAC) and other family events.
Conduct comprehensive and periodic assessments of family and infant/child needs for the purpose of determining eligibility and/or developing an action plan to remove barriers to child’s success.
Partner with families to develop an individualized care plan that is based on information collected through the assessment and family interviews.
Support parents in accessing resources that address basic needs and stabilization concerns, such as housing, food bank, general assistance, etc.
Assist family support staff in maintaining family areas organized and welcoming by updating parent information and resources.
Safeguard and maintain individual records to keep consumer files complete, confidential, and in order.
Provide relevant information and referral on Kindergarten transition and other transition-related topics in a timely manner.
Participate in training opportunities to maintain individual and organizational competency in assigned areas of responsibility.
Develop partnerships and act as a liaison to establish communication and rapport between community and agency.
Participate in weekly individual and group supervision.
Minimum Qualifications:
Bilingual, bicultural – Spanish/English/Cantonese required.
2-3 years related experience in social service eligibility and application processing.
2 years experience in data entry.
Strong oral and written communication skills.
Professional appearance and demeanor, with professional ethics of confidentiality.
Attention to detail and ability to manage a wide variety of tasks and meet deadlines.
Knowledge of Title V, Title 22, and Title XVII and the ability to learn and implement contract requirements & regulations.
Must pass a Department of Justice fingerprint clearance and a Child Abuse Index clearance.
Knowledge of low-income and homeless issues for children and families, preferred.
To apply, send resumes to:
jobs@felton.org
#J-18808-Ljbffr
Felton’s Early Care and Education Programs
Agency Overview
Founded in 1889, Felton is the oldest nonsectarian, nonprofit social-services provider in the City and County of San Francisco and the Bay Area. Rooted in equity, our mission is to transform the quality of life and promote social justice to accelerate community-led change. Our vision is to drive positive and sustainable community-led change where all have equitable access to innovative, high-quality, evidence-informed services.
Division Description
Felton Children, Youth, Family, and Transitional Age Youth division offers comprehensive, early care and education, family support, and mental health services across San Francisco to over 400 families. Via a two-generation approach, Felton’s Family Support services promote strong families and optimal development for their children by focusing on the Strengthening Families Framework. The primary function of the family supports is The Five Protective Factors:
parental resilience, increase social connections, increase knowledge of parenting and child development, providing concrete support in times of need, and supporting social-emotional competence in young children
. This approach serves as a one-stop integrated service continuum, supporting families to address their needs largely under one roof, with a core group of staff with whom they can build trusting, supportive relationships.
Brief Job Description:
Family Support Specialists (FSS) maintain a family caseload of 75 families. FSS support, maintain, monitor, and enhance the eligibility, recruitment, selection, enrollment, and attendance (ERSEA) for children in Felton’s Early Care and Education Programs, under various subsidies (CDE; Title V, Title XVII, Vouchers and Preschool for All). FSS are also responsible for identifying family needs assessment at intake of ECE enrollment and providing information and making referrals to family support services available for families on-site and with Felton’s community partner network.
The primary role of the FSS is to develop strong relationships with families in order to provide service coordination, support, and training to assist families in meeting the needs of their children and enhancing parents’ role as the primary influence on their child’s education and development. Duties include working with families in identifying and achieving goals. FSS are responsible for ECE enrollment and family support record-keeping, reporting, and monitoring necessary to ensure that all program performance standards and regulations are fulfilled. This role requires considerable ability to use good judgment and critical thinking in making routine decisions in accordance with existing regulations and departmental policies and procedures. FSS works in partnership with parents/caregivers, Felton staff, and community agencies to build collaborative relationships. This essential role will support families, with a focus on information and referrals, outreach, and other related work as needed by the division.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Demonstrate sensitivity and competence in dealing with ethnic, cultural, and socioeconomically diverse client populations.
Ensure that the integrity of the individual family's culture is fully integrated into every aspect of the care and support offered to the child and family.
Support/Facilitate Parent Advisory Committee (PAC) and other family events.
Conduct comprehensive and periodic assessments of family and infant/child needs for the purpose of determining eligibility and/or developing an action plan to remove barriers to child’s success.
Partner with families to develop an individualized care plan that is based on information collected through the assessment and family interviews.
Support parents in accessing resources that address basic needs and stabilization concerns, such as housing, food bank, general assistance, etc.
Assist family support staff in maintaining family areas organized and welcoming by updating parent information and resources.
Safeguard and maintain individual records to keep consumer files complete, confidential, and in order.
Provide relevant information and referral on Kindergarten transition and other transition-related topics in a timely manner.
Participate in training opportunities to maintain individual and organizational competency in assigned areas of responsibility.
Develop partnerships and act as a liaison to establish communication and rapport between community and agency.
Participate in weekly individual and group supervision.
Minimum Qualifications:
Bilingual, bicultural – Spanish/English/Cantonese required.
2-3 years related experience in social service eligibility and application processing.
2 years experience in data entry.
Strong oral and written communication skills.
Professional appearance and demeanor, with professional ethics of confidentiality.
Attention to detail and ability to manage a wide variety of tasks and meet deadlines.
Knowledge of Title V, Title 22, and Title XVII and the ability to learn and implement contract requirements & regulations.
Must pass a Department of Justice fingerprint clearance and a Child Abuse Index clearance.
Knowledge of low-income and homeless issues for children and families, preferred.
To apply, send resumes to:
jobs@felton.org
#J-18808-Ljbffr