Charlotte Tilbury Beauty Ltd
Retail Makeup Artist (Full Time), Nordstrom Americana #340- Charlotte Tilbury
Charlotte Tilbury Beauty Ltd, Los Angeles, California, United States, 90079
Description
What the job does:As a Tilbury Artist (Retail Makeup Artist) you are responsible for promoting and creating makeup magic in store. Always representing the Charlotte Tilbury 5 P’s Professional, Proactive, Passionate, Prescriptive and Potential. Working as part of an elite team, the Makeup Artist drives business in store through delivering Charlotte Tilbury’s exceptional makeup artistry technique and service. The Tilbury Artist will reflect the brand values and customer base. Responsible for achieving sales targets through the creation of an amazing experience with exemplary service. This role exudes passion and enthusiasm for Charlotte Tilbury to the customer, delivering her philosophy of artistry made easy along with a unique and personalized shopping experience.SalesStrive to achieve and exceed personal sales goals including Key Performance Indicators (KPI’s) – examples; Average Unit Sales (AUS) and Items Per Transaction (IPT)Create Brand awareness through the sharing and demonstration of your product knowledgeSeat customers for a makeup serviceDemonstrating entrepreneurial spirit within the parameters of the Company guidelines.Work collaboratively to achieve and exceed team and counter goals.Introduce new product launchesConsistently promote the Tilbury Touch to the customersCustomer ServiceLead by example at all times to promote the Tilbury Touch and exceptional customer serviceDeal with customer queries, through the use of sound judgement and achieving positive outcomesSeat customers for a makeup serviceWorking quickly and accurately in time pressured conditionsTake every opportunity to extend exceptional customer service beyond the in-store experience. For example; Makeup applications, Charlottetilbury.com, and use of the stores clientele data base to build relationships to continue customer retention. Always in line with Company guidelinesFollow up extensively with clients to establish a productive, sales producing client baseTeam WorkAssist in the execution of events meeting both booking and sales goalsDemonstrate a positive and cooperative approach towards your work and your colleaguesContribute to individual and team development plans through constructive feedbackMaintain high standards of timekeeping on counter to ensure team efficiencyAssist and maintain an atmosphere of open and positive communication, professionalism and creativity at all times.Recognize and celebrate great performanceOperationsEnsure that the counter is ‘customer ready’ from open to close of businessMaintain excellent counter hygiene standards. Clean display units, tools and testers throughout the dayAssist with maintaining the required inventory levels to include stock counts, rotation, timely replenishment to ensure availability to customerAdhere to the Company cash loss prevention procedures and security policiesImplement visual merchandising, new launch displays and collateral placement as directed by the management teamComplete administrative tasks in a timely and accurate mannerRaise operational issues for resolution in a timely mannerStore and Retail Partner RelationshipsEstablish and develop a cooperative and mutually respectful relationship with the store retail colleaguesMaintain the store standards and policies at all timesProactively suggest win-win opportunities to drive sales within store colleaguesContribute to individual and team development plans through constructive feedbackMaintain high standards of timekeeping on counter to ensure team efficiencyAssist and maintain an atmosphere of open and positive communication, professionalism and creativity at all times.Recognize and celebrate great performance
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What the job does:As a Tilbury Artist (Retail Makeup Artist) you are responsible for promoting and creating makeup magic in store. Always representing the Charlotte Tilbury 5 P’s Professional, Proactive, Passionate, Prescriptive and Potential. Working as part of an elite team, the Makeup Artist drives business in store through delivering Charlotte Tilbury’s exceptional makeup artistry technique and service. The Tilbury Artist will reflect the brand values and customer base. Responsible for achieving sales targets through the creation of an amazing experience with exemplary service. This role exudes passion and enthusiasm for Charlotte Tilbury to the customer, delivering her philosophy of artistry made easy along with a unique and personalized shopping experience.SalesStrive to achieve and exceed personal sales goals including Key Performance Indicators (KPI’s) – examples; Average Unit Sales (AUS) and Items Per Transaction (IPT)Create Brand awareness through the sharing and demonstration of your product knowledgeSeat customers for a makeup serviceDemonstrating entrepreneurial spirit within the parameters of the Company guidelines.Work collaboratively to achieve and exceed team and counter goals.Introduce new product launchesConsistently promote the Tilbury Touch to the customersCustomer ServiceLead by example at all times to promote the Tilbury Touch and exceptional customer serviceDeal with customer queries, through the use of sound judgement and achieving positive outcomesSeat customers for a makeup serviceWorking quickly and accurately in time pressured conditionsTake every opportunity to extend exceptional customer service beyond the in-store experience. For example; Makeup applications, Charlottetilbury.com, and use of the stores clientele data base to build relationships to continue customer retention. Always in line with Company guidelinesFollow up extensively with clients to establish a productive, sales producing client baseTeam WorkAssist in the execution of events meeting both booking and sales goalsDemonstrate a positive and cooperative approach towards your work and your colleaguesContribute to individual and team development plans through constructive feedbackMaintain high standards of timekeeping on counter to ensure team efficiencyAssist and maintain an atmosphere of open and positive communication, professionalism and creativity at all times.Recognize and celebrate great performanceOperationsEnsure that the counter is ‘customer ready’ from open to close of businessMaintain excellent counter hygiene standards. Clean display units, tools and testers throughout the dayAssist with maintaining the required inventory levels to include stock counts, rotation, timely replenishment to ensure availability to customerAdhere to the Company cash loss prevention procedures and security policiesImplement visual merchandising, new launch displays and collateral placement as directed by the management teamComplete administrative tasks in a timely and accurate mannerRaise operational issues for resolution in a timely mannerStore and Retail Partner RelationshipsEstablish and develop a cooperative and mutually respectful relationship with the store retail colleaguesMaintain the store standards and policies at all timesProactively suggest win-win opportunities to drive sales within store colleaguesContribute to individual and team development plans through constructive feedbackMaintain high standards of timekeeping on counter to ensure team efficiencyAssist and maintain an atmosphere of open and positive communication, professionalism and creativity at all times.Recognize and celebrate great performance
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