Children's National Medical Center
PRN / Clinical Lab Support Rep (Day Shift, Variable)
Children's National Medical Center, Washington, District of Columbia, us, 20022
Job Description - PRN / Clinical Lab Support Rep (Day Shift, Variable) (230002LD)The Clinical Lab Support Rep will perform tasks in accordance with established policies and procedures as dictated by the specific section. Will provide patient services and administrative support in laboratory operations. Will interact with parents, patients, physicians and other staff under moderate supervision in a courteous manner. Will provide assistance to other employees within their department as well as other departments. Will be responsible to collect, receive and process specimens, check for proper and complete patient information, patient registration, and perform other related services and clerical duties. Will train employees and others in the duties described in job description.QualificationsMinimum EducationHigh School Diploma or GED (Required)
Minimum Work Experience2 years' related experience in an accredited clinical setting. (Required)Functional AccountabilitiesGreet patients and parents in a courteous and consumer-oriented manner, check patient into scheduling system and/or update computer system information.Review patient insurance information for accuracy, collect demographic and insurance information, checks/corrects facesheet.Verify the insurance information is complete prior to procedure and collect and verify preauthorization/referral information.Complete computer-aided, on-line registration with parent/guardian via telephone or in person in a courteous and consumer-oriented manner.AdministrativeAnswer inquiries and give test results by phone, answer general information and specimen requirement questions and route technical questions to appropriate area for answers.Answer telephone professionally and courteously.Verify insurance eligibility and coverage for anticipated procedures.Notify parents of the need for completed insurance referral form or preauthorization of test requests.Counsel parents or refer parent to Manager or Coordinator for financial information and direction.When assigned, train employees, students, and others in the duties described in job description.Enter patient information, test requests, cancellations and additions into computer order program; perform computer searches for data inquiries and print and retrieve reports.Check test requisitions for completeness.Request additional forms or documents from referring physician as necessary.Confirm ICD9 codes are included and contact referring physician to confirm.Order tests in LIS; attach label to test requisition and place in appropriate location for specimen collection.MaintenanceOrder routine inventory and supply requests.Maintain Lab Customer Service Desk files.Copy, fax and distribute documents.Organizational AccountabilitiesAnticipate and respond to customer needs; follow up until needs are met.Teamwork/CommunicationDemonstrate collaborative and respectful behavior.Partner with all team members to achieve goals.Receptive to others’ ideas and opinions.Performance Improvement/Problem-solvingContribute to a positive work environment.Demonstrate flexibility and willingness to change.Identify opportunities to improve clinical and administrative processes.Make appropriate decisions, using sound judgment.Use resources efficiently.Search for less costly ways of doing things.SafetySpeak up when team members appear to exhibit unsafe behavior or performance.Continuously validate and verify information needed for decision making or documentation.Stop in the face of uncertainty and take time to resolve the situation.Demonstrate accurate, clear and timely verbal and written communication.Actively promote safety for patients, families, visitors and co-workers.Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance.Primary Location : District of Columbia-WashingtonWork Locations : CN Hospital (Main Campus) 111 Michigan Avenue NW Washington 20010Job : Administrative Support / Customer ServicePosition Status : R (Regular) - O - PRNShift : DayWork Schedule : VariableFull-Time Salary Range : 42224 - 82430.4Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law.
#J-18808-Ljbffr
Minimum Work Experience2 years' related experience in an accredited clinical setting. (Required)Functional AccountabilitiesGreet patients and parents in a courteous and consumer-oriented manner, check patient into scheduling system and/or update computer system information.Review patient insurance information for accuracy, collect demographic and insurance information, checks/corrects facesheet.Verify the insurance information is complete prior to procedure and collect and verify preauthorization/referral information.Complete computer-aided, on-line registration with parent/guardian via telephone or in person in a courteous and consumer-oriented manner.AdministrativeAnswer inquiries and give test results by phone, answer general information and specimen requirement questions and route technical questions to appropriate area for answers.Answer telephone professionally and courteously.Verify insurance eligibility and coverage for anticipated procedures.Notify parents of the need for completed insurance referral form or preauthorization of test requests.Counsel parents or refer parent to Manager or Coordinator for financial information and direction.When assigned, train employees, students, and others in the duties described in job description.Enter patient information, test requests, cancellations and additions into computer order program; perform computer searches for data inquiries and print and retrieve reports.Check test requisitions for completeness.Request additional forms or documents from referring physician as necessary.Confirm ICD9 codes are included and contact referring physician to confirm.Order tests in LIS; attach label to test requisition and place in appropriate location for specimen collection.MaintenanceOrder routine inventory and supply requests.Maintain Lab Customer Service Desk files.Copy, fax and distribute documents.Organizational AccountabilitiesAnticipate and respond to customer needs; follow up until needs are met.Teamwork/CommunicationDemonstrate collaborative and respectful behavior.Partner with all team members to achieve goals.Receptive to others’ ideas and opinions.Performance Improvement/Problem-solvingContribute to a positive work environment.Demonstrate flexibility and willingness to change.Identify opportunities to improve clinical and administrative processes.Make appropriate decisions, using sound judgment.Use resources efficiently.Search for less costly ways of doing things.SafetySpeak up when team members appear to exhibit unsafe behavior or performance.Continuously validate and verify information needed for decision making or documentation.Stop in the face of uncertainty and take time to resolve the situation.Demonstrate accurate, clear and timely verbal and written communication.Actively promote safety for patients, families, visitors and co-workers.Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance.Primary Location : District of Columbia-WashingtonWork Locations : CN Hospital (Main Campus) 111 Michigan Avenue NW Washington 20010Job : Administrative Support / Customer ServicePosition Status : R (Regular) - O - PRNShift : DayWork Schedule : VariableFull-Time Salary Range : 42224 - 82430.4Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law.
#J-18808-Ljbffr