Help Desk Technician

ClancyJG International is seeking several Help Desk Technicians. Positions are located in both Cookeville, TN, and Oakridge, TN.

Qualifications

• IT service management: 3 years (Preferred)

• Software troubleshooting: 3 years (Preferred)

Under close supervision, resolves user incidents that could not be resolved by Service Center Staff using remote control. Installs software, modifies settings, replaces hardware, etc., as required to resolve the incident. Resolves desktop and network issues to restore service. Uses CM and ticket processes to document actions taken.

Executes hardware / software deployment projects per the deployment plan. Supports lifecycle management of IT equipment – deployment through exchange/disposal. Ensures installations are accomplished per plan, manufacturer specifications, and industry best practice, resolves technical issues, ensures issues resolved per FAA direction, and documents installed configuration. Proficient supporting desktop, server and network equipment. Use the ITSM tool to manage user incidents and requests. Escalate incidents to the next highest tier.

Security Clearance:

• The ability to successfully obtain and maintain a U.S. Suitability/Public Trust Background Clearance.