Experienced Service Advisor

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling, and service repairs/maintenance. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry, or hospitality.Employees in this position will be paid a base hourly wage at the applicable minimum wage rate - $17.00 per hour, plus commissions. Commission amounts vary based on performance, with the expected average annual earnings of approx. $70,000 to $123,000.At Mossy Auto Group, our employees are our most valuable asset. Our mission statement is to create an environment of high integrity & mutual respect that nurtures openness, creativity, & innovation. Every employee at Mossy is absolutely critical to its success. As a family-owned & operated business, we consider each employee an extension of the Mossy family. We promise to deliver the same award-winning service and value that our community has come to expect from our dealership through the years.BenefitsMedical, Dental & VisionGroup Insurance Plans & Discounts401K Retirement Savings PlanPaid Vacation and HolidaysDisability InsuranceLAP (Life Assistance Program)Basic Life, Dependent & Accident InsuranceGrowth OpportunitiesPaid TrainingEmployee Purchase IncentivesResponsibilitiesOversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.Advise customers of estimated service and repair costs and review details of service/repair invoice to gain their understanding of all services provided.Distribute work between technicians efficiently.Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately and on schedule.QualificationsOrganized and friendly personalityDemonstrated ability to manage othersTime management skillsFantastic communication skills with your customersProfessional, well-groomed personal appearance.Clean driving record & CA Driver’s LicenseWilling to submit to a pre-employment background check & drug screenBasic understanding of vehicle systemSuperior customer service skillsOur company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information. We are an equal opportunity employer and drug-free workplace. Offers of employment contingent upon successfully passing background screening (incl. criminal background check, review of motor vehicle records, verification of SSN, and passing drug test at a certified testing facility.

#J-18808-Ljbffr