Business Analyst - Service Now

Title: Business Analyst(Service Now)Location: Richmond VA (Hybrid)Duration: 12+ Months(extendable)Type: ContractNote: Inperson Interview OnlyResponsibilities: Process Normal, Standard, Emergency, RFCs by working with ITD Developers,DBAs/SE, Managers and executives regarding Change Management process. Monitoring the End to End CM process to assess, control and track RFCs. Provideuser support to Change Management Tool Users by creating training plans,requirements, knowledge transfer, and other CM system changes. Provide support for the Ivanti Upgrade Projects. Write and manage diverse documentation: presentations, impact analysis, implementation plans, training plans, policies and procedures, traceability and RACI documents, user manuals, risk assessments,communication, release management, and other on-demand documentation. Createand Manage Communication Distribution. Facilitate change announcements, gather reporting metrics and creating BI reports, create and manage Change flowcharts and process maps to illustrate the CM end-to-end processes. Assist with the management of the Configuration Management Database (CMDB) including facilitating audits. Required Skills: Experience Delivering Business and Systems Analyst Artifacts Must have exceptional written and oral communication skills Experience with Ivanti Service Manager or Change Managementtool(i.e. ServiceNow)(Higly desired) Familiar with ITIL framework and processes(Higly desired) Experience with Power BI Experience with SharePoint Experience with Microsoft Office Experience with Visio(Higly desired) Experience with Creating Training Materials(Higly desired)