Business Analyst 4-Richmond, VA (Hybrid Role)

Position: VDOT Business Analyst 4 Location: Richmond, VA (Hybrid Role) ContractServe as Change Coordinator ,Monitoring the End to End Change Management process to assess, control and track RFCs. Assist with Supporting the CM Tool and monitoring the Configuration Management process.Process Normal, Standard, Emergency, RFCs by working with ITD Developers, DBAs/SE, Managers and executives regarding Change Management process. Monitoring the End to End CM process to assess, control and track RFCs. Provide user support to Change Management Tool Users by creating training plans, requirements, knowledge transfer, and other CM system changes. Provide support for the Ivanti Upgrade Projects. Write and manage diverse documentation: presentations, impact analysis, implementation plans, training plans, policies and procedures, traceability and RACI documents, user manuals, risk assessments, communication, release management, and other on-demand documentation. Create and Manage Communication Distribution. Facilitate change announcements, gather reporting metrics and creating BI reports, create and manage Change flowcharts and process maps to illustrate the CM end-to-end processes. Assist with the management of the Configuration Management Database (CMDB) including facilitating audits. Skill Required / Desired Amount of Experience Experience Delivering Business and Systems Analyst Artifacts Required 10 Years Must have exceptional written and oral communication skills Required 10 Years Experience with Ivanti Service Manager or Change Management tool(i.e. ServiceNow) Highly desired 2 Years Familiar with ITIL framework and processes Highly desired 2 Years Experience with Power BI Required 2 Years Experience with SharePoint Required 2 Years Experience with Microsoft Office Required 5 Years Experience with Visio Highly desired 2 Years Experience with Creating Training Materials Highly desired 2 Years