Vets Hired
Technical Support Specialist - Remote US
Vets Hired, San Diego, California, United States, 92189
About the job Technical Support Specialist - Remote US
Apply today if you:
Are passionate about the customer experience and have previous experience assisting customers via email or live chatCan autonomously troubleshoot and further investigate technical issues to fix a problem and ultimately take full ownership to provide a full resolution to the customerAre an expert at learning software, interested in building knowledge around API's and CRM integrations, and has an intuition toward solving technical problemsExcellent verbal and written communication skillsWhat you'll get to do everyday:
Work 100% remotely to assist our customers and effectively resolve issues through email, chat, and other communication methods as neededProvide positive support & guidance to marketers, salespeople, and service professionals across our customer base that use our platformCommunicate thoughtful, customized solutions that help customers move forward and grow their businessShow composure, resilience, and flexibility as customer needs evolve and case volume changesDevelop and maintain comprehensive knowledge to diagnose software issues, engaging with our product and engineering teams to solve more complex product issuesCollaborate with account managers or sales teams to identify opportunities for existing customers to grow their existing account
Apply today if you:
Are passionate about the customer experience and have previous experience assisting customers via email or live chatCan autonomously troubleshoot and further investigate technical issues to fix a problem and ultimately take full ownership to provide a full resolution to the customerAre an expert at learning software, interested in building knowledge around API's and CRM integrations, and has an intuition toward solving technical problemsExcellent verbal and written communication skillsWhat you'll get to do everyday:
Work 100% remotely to assist our customers and effectively resolve issues through email, chat, and other communication methods as neededProvide positive support & guidance to marketers, salespeople, and service professionals across our customer base that use our platformCommunicate thoughtful, customized solutions that help customers move forward and grow their businessShow composure, resilience, and flexibility as customer needs evolve and case volume changesDevelop and maintain comprehensive knowledge to diagnose software issues, engaging with our product and engineering teams to solve more complex product issuesCollaborate with account managers or sales teams to identify opportunities for existing customers to grow their existing account