OneStream Software
Technical Support Engineer Financial Application
OneStream Software, Birmingham, Michigan, us, 48012
Description
Technical Support Engineer (Financial Application Support) Remote, USA OneStream Software LLC Benefits Offered Vision, Medical, Life, Dental, 401K Employment Type Full-Time Compensation Range $63,000.00 - $82,000.00 (Range applies to US candidate only) + Benefits/Variable Comp/Equity - Range may vary based on experience ABOUT THE JOB We are looking for a Technical Support Engineer to join our Customer Support team. This individual will be responsible for working with our external customers to provide them with financial software support and resolve any additional issues that may arise within our software. The ideal candidate will be passionate about working with customers and providing exceptional customer service. The required shift for this position is 11am - 8pm ET Monday - Friday.
RESPONSIBILITIES: Respond to product related customer issues and contact customers to triage problems. Provide remote product support for OneStream customers and troubleshoot product configuration issues. Research, resolve and respond to complex issues across the application product lines and product boundaries ensuring policy compliance. Collaborate with other teams to help solve support problems, training problems, and other issues that may arise. Submit software bugs to development teams. Update and maintain technical knowledge base articles. Ensure all interactions with OneStream customers are positive and handled with a high sense of urgency. Lead by example and encourage information sharing, team-based resolution activity, cross training and putting an emphasis on resolving cases as quickly and effectively as possible. Assist in developing innovative solutions and building strong relationships with customers.
DESIRED SKILLS AND EXPERIENCE Formal Education and Certification College diploma or Bachelor's Degree in a finance or technology-related field (or equivalent work experience) Knowledge and Experience 5+ years Software and/or In-App troubleshooting experience. Prior experience with any of the following products is highly desired: OneStream Oracle Hyperion HFM, FDM, Planning, Essbase Blackline SAP Outlooksoft BPC SAP BOFC (Cartesis) IBM Cognos or other EPM solutions. Other proprietary software, especially financial related. Experience in a Level 2 or Level 3 IT support environment. Knowledge of Finance and Accounting practices and principles. Experience solving financial-driven support issues. Experience documenting best practices and procedures in an IT knowledge base.
Nice to Have Experience with PowerShell, VB.net or Visual Basic. Any object-oriented programing. Experience supporting customers in a Windows environment (Windows 10, Windows Server, IIS, SQL Server, SQL, VMware, and/or Hyper-V). Microsoft or OneStream (or competitor) related certifications Personal Attributes Technical capacity Problem Solving/Analysis Organizational Skills Customer/Client Focus Decision Making Initiative Strong communication skills Legally authorized to work for any company in the United States without sponsorship.
WHO WE ARE OneStream is an independent software company backed by private equity investors. OneStream provides an intelligent finance platform built to enable confident decision-making and maximize business impact. OneStream unleashes organizational value by unifying data management, financial close and consolidation, planning, reporting, analytics, and machine learning. We empower Finance and Operations teams with AI-enabled insights to make faster and more intelligent decisions every single day. All in a single, modern CPM platform designed to continually evolve and scale with your organization. To learn more visit .
WHY JOIN THE ONESTR
Technical Support Engineer (Financial Application Support) Remote, USA OneStream Software LLC Benefits Offered Vision, Medical, Life, Dental, 401K Employment Type Full-Time Compensation Range $63,000.00 - $82,000.00 (Range applies to US candidate only) + Benefits/Variable Comp/Equity - Range may vary based on experience ABOUT THE JOB We are looking for a Technical Support Engineer to join our Customer Support team. This individual will be responsible for working with our external customers to provide them with financial software support and resolve any additional issues that may arise within our software. The ideal candidate will be passionate about working with customers and providing exceptional customer service. The required shift for this position is 11am - 8pm ET Monday - Friday.
RESPONSIBILITIES: Respond to product related customer issues and contact customers to triage problems. Provide remote product support for OneStream customers and troubleshoot product configuration issues. Research, resolve and respond to complex issues across the application product lines and product boundaries ensuring policy compliance. Collaborate with other teams to help solve support problems, training problems, and other issues that may arise. Submit software bugs to development teams. Update and maintain technical knowledge base articles. Ensure all interactions with OneStream customers are positive and handled with a high sense of urgency. Lead by example and encourage information sharing, team-based resolution activity, cross training and putting an emphasis on resolving cases as quickly and effectively as possible. Assist in developing innovative solutions and building strong relationships with customers.
DESIRED SKILLS AND EXPERIENCE Formal Education and Certification College diploma or Bachelor's Degree in a finance or technology-related field (or equivalent work experience) Knowledge and Experience 5+ years Software and/or In-App troubleshooting experience. Prior experience with any of the following products is highly desired: OneStream Oracle Hyperion HFM, FDM, Planning, Essbase Blackline SAP Outlooksoft BPC SAP BOFC (Cartesis) IBM Cognos or other EPM solutions. Other proprietary software, especially financial related. Experience in a Level 2 or Level 3 IT support environment. Knowledge of Finance and Accounting practices and principles. Experience solving financial-driven support issues. Experience documenting best practices and procedures in an IT knowledge base.
Nice to Have Experience with PowerShell, VB.net or Visual Basic. Any object-oriented programing. Experience supporting customers in a Windows environment (Windows 10, Windows Server, IIS, SQL Server, SQL, VMware, and/or Hyper-V). Microsoft or OneStream (or competitor) related certifications Personal Attributes Technical capacity Problem Solving/Analysis Organizational Skills Customer/Client Focus Decision Making Initiative Strong communication skills Legally authorized to work for any company in the United States without sponsorship.
WHO WE ARE OneStream is an independent software company backed by private equity investors. OneStream provides an intelligent finance platform built to enable confident decision-making and maximize business impact. OneStream unleashes organizational value by unifying data management, financial close and consolidation, planning, reporting, analytics, and machine learning. We empower Finance and Operations teams with AI-enabled insights to make faster and more intelligent decisions every single day. All in a single, modern CPM platform designed to continually evolve and scale with your organization. To learn more visit .
WHY JOIN THE ONESTR