Edu Tek Ltd
Support Engineer Level I
Edu Tek Ltd, White Plains, New York, United States, 10606
Support Engineer- Level 1
Fully On-site, Monday through Friday in Westchester County
Salary Range: $45,000-$55,000
Certifications - A+, Google IT Support, MCSP, CLA, ITTL Foundation or equivalent experience
Essential Job Functions
Provide first-level technical support to end-users by promptly responding to their inquiries, troubleshooting problems, providing instructions, and resolving issues related to hardware, software, connectivity, remote access, and other IT systems.Answer all Helpdesk support requests providing excellent customer service and prompt technical assistance.Work closely with senior IT team members and vendors to provide support and maintenance of all applications.Install, modify, upgrade and repair IT hardware and software as needed.Assist with creating, updating, and publishing instructional documents.Excellent attention to detail with the ability to multi-task.Must have the ability to work as part of a team, as well as independently.Analyze and solve technical problems by using problem-solving skills.Assist with managing and maintaining all hardware inventory.Required Skill Set:
Proficient in the Microsoft Windows and Google Apps suite of productsOutstanding customer service and interpersonal skills.Basic Wired and Wireless Networking troubleshooting skills.Software and hardware troubleshooting skills.Installation and Troubleshooting of SoftwareInstallation and Troubleshooting Printers and ScannersTroubleshooting Chromebook and IOS DevicesBonus Skill Set:
Experience with Microsoft Active Directory or Azure ADExperience with Windows Deployment (Ghost, MDT, SCCM, Intune)Experience with managed/configurable switchesExperience with MDF Solutions (JAMF Pro, Microsoft InTune, AirWatch, Radix, etc.)Experience with Google Admin ConsoleExperience with Content Filters (Lightspeed Relay, GoGuardian, etc.)
School Preference:
Bachelor of Science Degree preferred but not required.
Note: Candidates require fingerprinting and background checks. Candidates will have to comply. Candidates are required to have a vehicle for minimal travel between buildings.
Fully On-site, Monday through Friday in Westchester County
Salary Range: $45,000-$55,000
Certifications - A+, Google IT Support, MCSP, CLA, ITTL Foundation or equivalent experience
Essential Job Functions
Provide first-level technical support to end-users by promptly responding to their inquiries, troubleshooting problems, providing instructions, and resolving issues related to hardware, software, connectivity, remote access, and other IT systems.Answer all Helpdesk support requests providing excellent customer service and prompt technical assistance.Work closely with senior IT team members and vendors to provide support and maintenance of all applications.Install, modify, upgrade and repair IT hardware and software as needed.Assist with creating, updating, and publishing instructional documents.Excellent attention to detail with the ability to multi-task.Must have the ability to work as part of a team, as well as independently.Analyze and solve technical problems by using problem-solving skills.Assist with managing and maintaining all hardware inventory.Required Skill Set:
Proficient in the Microsoft Windows and Google Apps suite of productsOutstanding customer service and interpersonal skills.Basic Wired and Wireless Networking troubleshooting skills.Software and hardware troubleshooting skills.Installation and Troubleshooting of SoftwareInstallation and Troubleshooting Printers and ScannersTroubleshooting Chromebook and IOS DevicesBonus Skill Set:
Experience with Microsoft Active Directory or Azure ADExperience with Windows Deployment (Ghost, MDT, SCCM, Intune)Experience with managed/configurable switchesExperience with MDF Solutions (JAMF Pro, Microsoft InTune, AirWatch, Radix, etc.)Experience with Google Admin ConsoleExperience with Content Filters (Lightspeed Relay, GoGuardian, etc.)
School Preference:
Bachelor of Science Degree preferred but not required.
Note: Candidates require fingerprinting and background checks. Candidates will have to comply. Candidates are required to have a vehicle for minimal travel between buildings.