Uphams Corner Health Center
Practice Secretary I
Uphams Corner Health Center, Church Creek, Maryland, United States,
Job Details
Job Location415 Columbia Rd - Dorchester, MA
Position TypeFull Time 30+ hours
Description
Position Title:
Practice Secretary Level I
Department:
Patient Services
Supervisor:
Practice Supervisor
Hours per week:
Full Time/Non-Exempt/ 40 Hours/Week
Primary Function:
Under supervision, performs varied reception, appointment, secretarial and/or clerical duties. Functions include reviewing and completing pharmacy and refill requests, in basket messages/work queues management, assisting with patient walk-ins regarding utility letter fulfillment, scheduling appointments, coordination and organization of incoming and outgoing faxes, internal referrals. In addition, is responsible for monitoring daily flow of the patient waiting area. Contribute to a positive patient experience by meeting the needs of the patient. Adhere to all health center policies and procedures on patient confidentiality/HIPAA and all health center-wide guidelines
Duties & Responsibilities:
Practice Secretary Level I TasksObserve and monitor the patient waiting area to identify patients waiting for greater than 15 minutes past their scheduled appointment time Liaison with the Medical Assistants (MAs) and communicate with the patients regarding the wait time if waits do exceed 15 minutes.Assist patients in the completion of required screening forms; such as SDOH and PHQ-9 forms whenever possible, but particularly when patients have literacy or language barriers. Assist in facilitating the screening completion process by making sure the MA obtains the completed or in-process screening forms.Check out patients after their office visits, scheduling any requested follow up appointments or add patients on a follow-up work queue if an appointment is not scheduled at that time.Consistently manage In-Basket appointment request messages in the patient EMR (Electronic Medical Record) on a daily basis. Schedule patient follow up appointments as directed or follow-up by sending a letter to the patient as determined by established workflows.Document any outreach attempt outcomes in the patient EMR.Coordinate Late Arrival Policy & Procedure to determine if patients arriving late will be seen.Interface with Urgent Care to direct patients from Urgent Care and schedule in Primary Care when applicable.Fully register and/or check in patients when needed. This includes demographic and account updates, coverage verification, co-pay collection, and updating required documents.Facilitate newborn appointment scheduling per the hospital discharge protocols.Enroll and educate patients on MyChartProvide excellent customer service, de-escalate patient situations appropriately, including following the Color Code procedures when applicable.Actively and professionally attend and participate in meetingsReview documents including utility letters, medical refills, and faxes and ensure that all necessary fields are correctly filled. Submit reviewed and completed documents to Practice Secretary level II/III for quality assurance and processing.Manage patients that 'no show' for their appointments, following the No Show Policy & Procedure.Completes reassignment of patients to providers with the direction of Medical Leadership and/or Clinical LeadershipPerform other duties as needed
Qualifications
Basic KnowledgeHigh School Diploma or equivalent2 year Associate's degree preferredDemonstrated strong verbal and written communication, team building, and interpersonal skills requiredAt least 2 Years professional experience in a related health care settingBilingual (Spanish or Portuguese Creole and English) preferredExperience & Qualifications:
Ability to work evenings, Saturdays, and /or HolidaysDemonstrated ability to effectively manage high volume patient flow situations and use appropriate judgement to request assistance as neededDemonstrated positive attitude and initiativeDemonstrate problem-solving skills and judgmentProficient in computer systems, EMR and/or PC-based software, such as EPIC/OCHIN, Athena Health and/or Dentrix.Ability to work with persons with disabilities and seniorsExperience working in a fast-paced, culturally and linguistically diverse environmentAbility to multi-task on at least two computer-based applications at the same time.Excellent organization, time management and customer service skills.Ability to work effectively and in harmony with a team
Independent Action:
As described above at "Duties & Responsibilities".
Supervisory Responsibility:
None
Define Access Level to PHI:
Level 2:
Authorized to access patient demographic data with only minimal reference to treatment or diagnostic information as needed to function. Staff in this category level should confine the use of PHI to the minimum necessary required and should not access or read parts of the medical record not needed to perform assigned duties.
Job Location415 Columbia Rd - Dorchester, MA
Position TypeFull Time 30+ hours
Description
Position Title:
Practice Secretary Level I
Department:
Patient Services
Supervisor:
Practice Supervisor
Hours per week:
Full Time/Non-Exempt/ 40 Hours/Week
Primary Function:
Under supervision, performs varied reception, appointment, secretarial and/or clerical duties. Functions include reviewing and completing pharmacy and refill requests, in basket messages/work queues management, assisting with patient walk-ins regarding utility letter fulfillment, scheduling appointments, coordination and organization of incoming and outgoing faxes, internal referrals. In addition, is responsible for monitoring daily flow of the patient waiting area. Contribute to a positive patient experience by meeting the needs of the patient. Adhere to all health center policies and procedures on patient confidentiality/HIPAA and all health center-wide guidelines
Duties & Responsibilities:
Practice Secretary Level I TasksObserve and monitor the patient waiting area to identify patients waiting for greater than 15 minutes past their scheduled appointment time Liaison with the Medical Assistants (MAs) and communicate with the patients regarding the wait time if waits do exceed 15 minutes.Assist patients in the completion of required screening forms; such as SDOH and PHQ-9 forms whenever possible, but particularly when patients have literacy or language barriers. Assist in facilitating the screening completion process by making sure the MA obtains the completed or in-process screening forms.Check out patients after their office visits, scheduling any requested follow up appointments or add patients on a follow-up work queue if an appointment is not scheduled at that time.Consistently manage In-Basket appointment request messages in the patient EMR (Electronic Medical Record) on a daily basis. Schedule patient follow up appointments as directed or follow-up by sending a letter to the patient as determined by established workflows.Document any outreach attempt outcomes in the patient EMR.Coordinate Late Arrival Policy & Procedure to determine if patients arriving late will be seen.Interface with Urgent Care to direct patients from Urgent Care and schedule in Primary Care when applicable.Fully register and/or check in patients when needed. This includes demographic and account updates, coverage verification, co-pay collection, and updating required documents.Facilitate newborn appointment scheduling per the hospital discharge protocols.Enroll and educate patients on MyChartProvide excellent customer service, de-escalate patient situations appropriately, including following the Color Code procedures when applicable.Actively and professionally attend and participate in meetingsReview documents including utility letters, medical refills, and faxes and ensure that all necessary fields are correctly filled. Submit reviewed and completed documents to Practice Secretary level II/III for quality assurance and processing.Manage patients that 'no show' for their appointments, following the No Show Policy & Procedure.Completes reassignment of patients to providers with the direction of Medical Leadership and/or Clinical LeadershipPerform other duties as needed
Qualifications
Basic KnowledgeHigh School Diploma or equivalent2 year Associate's degree preferredDemonstrated strong verbal and written communication, team building, and interpersonal skills requiredAt least 2 Years professional experience in a related health care settingBilingual (Spanish or Portuguese Creole and English) preferredExperience & Qualifications:
Ability to work evenings, Saturdays, and /or HolidaysDemonstrated ability to effectively manage high volume patient flow situations and use appropriate judgement to request assistance as neededDemonstrated positive attitude and initiativeDemonstrate problem-solving skills and judgmentProficient in computer systems, EMR and/or PC-based software, such as EPIC/OCHIN, Athena Health and/or Dentrix.Ability to work with persons with disabilities and seniorsExperience working in a fast-paced, culturally and linguistically diverse environmentAbility to multi-task on at least two computer-based applications at the same time.Excellent organization, time management and customer service skills.Ability to work effectively and in harmony with a team
Independent Action:
As described above at "Duties & Responsibilities".
Supervisory Responsibility:
None
Define Access Level to PHI:
Level 2:
Authorized to access patient demographic data with only minimal reference to treatment or diagnostic information as needed to function. Staff in this category level should confine the use of PHI to the minimum necessary required and should not access or read parts of the medical record not needed to perform assigned duties.