Silver Branch Brewing Co.
Shift Lead Bartender
Silver Branch Brewing Co., Silver Spring, Maryland, United States, 20900
Availability:
Right NowCompensation:
Hourly + TipsRange:
$
20
- $ 24Silver Branch Brewing Company is looking for a talented and motivated individual to help lead our team of bartenders, servers, and support staff focused on ensuring an excellent guest experience.The Shift Leader Bartender will ensure an excellent guest experience by motivating and leading a team of hospitable and knowledgeable bartenders, servers, and support staff members. Providing the best possible guest experience begins by leading and motivating an excellent taproom staff. Elevating the standards for taproom service, beverage knowledge, and floor sales is a key function of the Shift Leader Bartender role. The Shift Leader Bartender will work directly with the General Manager to design and execute excellent taproom experiences for our guests every single day.The Shift Leader Bartender must have strong organizational and administrative skills. Another major function of this position is ensuring that systems are implemented by staff. The Shift Leader Bartender will manage the floor a minimum of 2 times per week, up to 5 times per week and be responsible for assisting with ongoing education, training, and POS management, all while ensuring a clean, sanitary, and organized taproom. The Shift Leader Bartender will also be scheduled as a Server or Bartender when not scheduled as Manager on Duty to meet the full-time requirement of the position. This role reports to the General Manager.Effectively manage cash for the business and grow top-line revenue through sales techniques with staff while improving bottom-line profit through reduction of mistakes and unnecessary wasteCollaborate with the GM and AGM to determine ways to motivate and train staffImplement training programs for all new hires with a strong focus on sales, beer and excellent hospitalityMust have an eye for the greater good of Silver Branch; able to teach bartenders and servers and answer questions related to up-selling and serviceResponsible for maintaining a positive environment for all staff to work inHighly personable, effective in communicating with guests and capable of developing a successful taproom team that builds regular clientele and generates repeat businessProcess online orders and DoorDash orders for pickup and manage back end of the POS while managing the floorResponsible for establishing and teaching Silver Branch Brewing Company standards of service while striving for continual improvementHandle customer complaints; resolve issues in a diplomatic and courteous mannerMaintain sales records and track cash receiptsPerform other duties as assignedKnowledge, Skills & QualificationsMinimum 2 years of combined restaurant, taproom, or hospitality experienceStrong supervisory and leadership skillsStrong organization and intuitive communication skills to discern and address the needs of customers, employees, stakeholders, and company leadershipMust be a Certified Beer Server Cicerone and willing to pursue the Certified Cicerone with a strong passion for beer, and a desire to teach othersGoal-oriented with ability to demonstrate impeccable integrity, critical thinking, good judgment, sense of urgency and honestyProficient with Microsoft Office Suite or related software with ability to learn new technical systems including but not limited to inventory management software and the backend of our point of sales systemAbility to troubleshoot issues and/or pivot plans quickly in order to coordinate corrective actions neededUp to 4 shift leading shifts per week with at least 1 bartending shift per week. Minimum of 8 hours per managing shift for a minimum weekly full-time requirement of 36-40 hoursPhysical RequirementsAbility to traverse all parts of the restaurant quickly and transport items to and from the kitchen on a slick uneven surfaceProlonged periods sitting at a desk and working on a computersMust be able to stand and/or walk for long periods of timeMust be able to lift 35 lbs via food or beverage trays or required equipment needed to perform specific job dutiesAvailable to work a variety of hours including weekendsMust be able to lift 135 pounds, at timesFrequently bend, stoop, reach, lift, carry, wipe, and squat as necessary
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Right NowCompensation:
Hourly + TipsRange:
$
20
- $ 24Silver Branch Brewing Company is looking for a talented and motivated individual to help lead our team of bartenders, servers, and support staff focused on ensuring an excellent guest experience.The Shift Leader Bartender will ensure an excellent guest experience by motivating and leading a team of hospitable and knowledgeable bartenders, servers, and support staff members. Providing the best possible guest experience begins by leading and motivating an excellent taproom staff. Elevating the standards for taproom service, beverage knowledge, and floor sales is a key function of the Shift Leader Bartender role. The Shift Leader Bartender will work directly with the General Manager to design and execute excellent taproom experiences for our guests every single day.The Shift Leader Bartender must have strong organizational and administrative skills. Another major function of this position is ensuring that systems are implemented by staff. The Shift Leader Bartender will manage the floor a minimum of 2 times per week, up to 5 times per week and be responsible for assisting with ongoing education, training, and POS management, all while ensuring a clean, sanitary, and organized taproom. The Shift Leader Bartender will also be scheduled as a Server or Bartender when not scheduled as Manager on Duty to meet the full-time requirement of the position. This role reports to the General Manager.Effectively manage cash for the business and grow top-line revenue through sales techniques with staff while improving bottom-line profit through reduction of mistakes and unnecessary wasteCollaborate with the GM and AGM to determine ways to motivate and train staffImplement training programs for all new hires with a strong focus on sales, beer and excellent hospitalityMust have an eye for the greater good of Silver Branch; able to teach bartenders and servers and answer questions related to up-selling and serviceResponsible for maintaining a positive environment for all staff to work inHighly personable, effective in communicating with guests and capable of developing a successful taproom team that builds regular clientele and generates repeat businessProcess online orders and DoorDash orders for pickup and manage back end of the POS while managing the floorResponsible for establishing and teaching Silver Branch Brewing Company standards of service while striving for continual improvementHandle customer complaints; resolve issues in a diplomatic and courteous mannerMaintain sales records and track cash receiptsPerform other duties as assignedKnowledge, Skills & QualificationsMinimum 2 years of combined restaurant, taproom, or hospitality experienceStrong supervisory and leadership skillsStrong organization and intuitive communication skills to discern and address the needs of customers, employees, stakeholders, and company leadershipMust be a Certified Beer Server Cicerone and willing to pursue the Certified Cicerone with a strong passion for beer, and a desire to teach othersGoal-oriented with ability to demonstrate impeccable integrity, critical thinking, good judgment, sense of urgency and honestyProficient with Microsoft Office Suite or related software with ability to learn new technical systems including but not limited to inventory management software and the backend of our point of sales systemAbility to troubleshoot issues and/or pivot plans quickly in order to coordinate corrective actions neededUp to 4 shift leading shifts per week with at least 1 bartending shift per week. Minimum of 8 hours per managing shift for a minimum weekly full-time requirement of 36-40 hoursPhysical RequirementsAbility to traverse all parts of the restaurant quickly and transport items to and from the kitchen on a slick uneven surfaceProlonged periods sitting at a desk and working on a computersMust be able to stand and/or walk for long periods of timeMust be able to lift 35 lbs via food or beverage trays or required equipment needed to perform specific job dutiesAvailable to work a variety of hours including weekendsMust be able to lift 135 pounds, at timesFrequently bend, stoop, reach, lift, carry, wipe, and squat as necessary
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