Boston Children’s Hospital
Patient Experience Representative- Overnight weekends
Boston Children’s Hospital, Boston, Massachusetts, us, 02298
Job SummaryThis overnight Patient Experience Representative will be responsible for:Patient Encounter Management:
Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to compile patient and staff schedulesScheduling patients and supporting the patient encounter
Check In / Check Out:
Greeting and directing patients, families and visitorsMonitoring daily schedule and coordinating flow with clinicians/supervisorReconciling payments and preparing deposits, providing record of transactions in Hospital systemsFacilitating and directing communication with Financial Counseling
Administrative:
Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency servicesProviding routine clerical support as needed
To qualify, you must have:A high school level of education, Bachelor's Degree preferredPrior customer service or administrative experience preferredThe ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situationsThe ability to work with diverse internal and external constituenciesSchedule:
11:00pm-7:30am E/O Fri/Sat + every other holidayBoston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
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Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to compile patient and staff schedulesScheduling patients and supporting the patient encounter
Check In / Check Out:
Greeting and directing patients, families and visitorsMonitoring daily schedule and coordinating flow with clinicians/supervisorReconciling payments and preparing deposits, providing record of transactions in Hospital systemsFacilitating and directing communication with Financial Counseling
Administrative:
Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency servicesProviding routine clerical support as needed
To qualify, you must have:A high school level of education, Bachelor's Degree preferredPrior customer service or administrative experience preferredThe ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situationsThe ability to work with diverse internal and external constituenciesSchedule:
11:00pm-7:30am E/O Fri/Sat + every other holidayBoston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
#J-18808-Ljbffr