Windfall
Customer Success Manager - Nonprofit Team
Windfall, San Francisco, California, United States, 94199
As a Customer Success Manager on the Nonprofit team, you will own a set of accounts and partner with your customers to ensure they are receiving maximum value from their engagement with Windfall. This includes interacting with customers at every stage from onboarding to renewal, providing proactive account management and consultative support, as well as engaging in data research and analysis and thought leadership. Additionally, this role will help support Windfall’s continued growth by helping to implement customer success systems and processes as the company scales.Our mission is to determine the net worth of every person on the planet. And we hold true to our core values of: (1) Be an excellent communicator; (2) Operate with transparency; (3) Provide leverage, not optimization; (4) Make a difference every day; and (5) Act with integrity and trust.Responsibilities:
Own end-to-end customer experience including onboarding, product adoption and usage, implementation of best practices, renewal and growthProactively manage a book of diverse nonprofit customer accounts, driving towards key renewal outcomes and metrics, multi-threading and product utilization goalsLeverage nonprofit fundraising industry and Windfall Product and customer resource expertise to ensure customers successfully implement Windfall into their workflows and realize maximum value from their subscriptionsServe as the customers’ conduit into all of Windfall, following internal processes for communicating and escalating technical and other customer issues across teams to ensure timely resolution and continued delivery of high-quality product to the customer via stellar experiencePerform focused research on US households to help validate our model and dataset and collaborate closely with Windfall’s Product team on potential enhancements and deliver customer feedbackBecome a product expert in Windfall’s core Nonprofit offerings, utilizing your knowledge to become a trusted customer advisorTake ownership of departmental projects and initiatives that align with your experience and expertise (e.g., contribute to the customer newsletter, enhance our internal reporting dashboards, oversee the creation of additional customer support materials)Requirements:
Bachelor’s degree is required3-7 years of experience in analytical, customer-facing roles (e.g., customer success, nonprofit development research, consulting, project management, etc.)Moderate Excel experience (formulas, filtering, vlookups)Significant experience delivering presentations, leading customer calls, and fielding customer questionsPreferred Qualifications:
Startup experience, especially in a B2B SaaS or data companyUnderstanding of consumer financial data, signals of wealth, or nonprofit fundraisingAdvanced skills in PowerPoint or other presentation software (high design)Familiarity with CRMs (Salesforce, etc.) and other relational databasesBasic knowledge of nonprofit fundraising/developmentAdditional Information:
The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across California and Colorado. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. We also offer a comprehensive benefits package, which you can explore on our careers site.California : Salary range is $90-120kColorado : Salary range is $80-110kAbout Windfall
Windfall is a people intelligence and AI company that gives go-to-market teams actionable insights. By democratizing access to people data, organizations can intelligently prioritize go-to-market resources to drive greater business outcomes. Powered by best-in-class machine learning and propensity modeling, Windfall activates insights into workflows that engage the right people for each respective organization. More than 850 data-driven organizations use Windfall to power their business.
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Own end-to-end customer experience including onboarding, product adoption and usage, implementation of best practices, renewal and growthProactively manage a book of diverse nonprofit customer accounts, driving towards key renewal outcomes and metrics, multi-threading and product utilization goalsLeverage nonprofit fundraising industry and Windfall Product and customer resource expertise to ensure customers successfully implement Windfall into their workflows and realize maximum value from their subscriptionsServe as the customers’ conduit into all of Windfall, following internal processes for communicating and escalating technical and other customer issues across teams to ensure timely resolution and continued delivery of high-quality product to the customer via stellar experiencePerform focused research on US households to help validate our model and dataset and collaborate closely with Windfall’s Product team on potential enhancements and deliver customer feedbackBecome a product expert in Windfall’s core Nonprofit offerings, utilizing your knowledge to become a trusted customer advisorTake ownership of departmental projects and initiatives that align with your experience and expertise (e.g., contribute to the customer newsletter, enhance our internal reporting dashboards, oversee the creation of additional customer support materials)Requirements:
Bachelor’s degree is required3-7 years of experience in analytical, customer-facing roles (e.g., customer success, nonprofit development research, consulting, project management, etc.)Moderate Excel experience (formulas, filtering, vlookups)Significant experience delivering presentations, leading customer calls, and fielding customer questionsPreferred Qualifications:
Startup experience, especially in a B2B SaaS or data companyUnderstanding of consumer financial data, signals of wealth, or nonprofit fundraisingAdvanced skills in PowerPoint or other presentation software (high design)Familiarity with CRMs (Salesforce, etc.) and other relational databasesBasic knowledge of nonprofit fundraising/developmentAdditional Information:
The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across California and Colorado. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. We also offer a comprehensive benefits package, which you can explore on our careers site.California : Salary range is $90-120kColorado : Salary range is $80-110kAbout Windfall
Windfall is a people intelligence and AI company that gives go-to-market teams actionable insights. By democratizing access to people data, organizations can intelligently prioritize go-to-market resources to drive greater business outcomes. Powered by best-in-class machine learning and propensity modeling, Windfall activates insights into workflows that engage the right people for each respective organization. More than 850 data-driven organizations use Windfall to power their business.
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