Northern Hospitality Group
Seasonal FOH Manager
Northern Hospitality Group, Juneau, Alaska, United States,
Career Opportunities with Northern Hospitality GroupA great place to work.Careers At Northern Hospitality GroupCurrent job opportunities are posted here as they become available.Our vision is to:
Share Alaska with the world . Our mission is to:
Transform our community with innovation and creativity through the best locally crafted goods and legendary hospitality in Alaska!Our Core values:
Be Legendary, Be Honorable, Be One Team.We are a fast-growing company and are searching for strong leaders that believe in our vision, will accomplish our mission, and live our core values.FOH Manager
The FOH Manager is responsible for managing all front-of-house (FOH) operations in conjunction with the back-of-house (BOH) in the restaurant during opening, mid, and closing shifts. Key responsibilities include coaching, developing and disciplining team members during service, managing the guest experience to ensure that it is always up to the gold standard, overseeing the quality of our food and beverages, and supervising the overall restaurant flow and experience on a shift-by-shift basis. The FOH Manager is charged with ensuring service at the highest level and never letting standards slip. The FOH Manager’s focus is improving internal operations to solidify and optimize performance.Bonus and Housing may be available for this role!Essential Duties and Responsibilities include but are not limited to:Shift Execution
Perform opening, mid, and closing shift duties.Manage daily operations including cleanliness, organization, revenue opportunities, and staffing.Exercise discretion and independent judgment in facilitating zone management.Ability to quickly and accurately identify critical information and make independent judgments in accordance with the philosophies and business practices of the Company.Guest Relations Management
Manage guest relations and guest recovery.Provide exceptional guest service, thereby setting the standard for all employees.Monitor staff performance and hold staff accountable for their performance, ensuring guest's experiences meet the gold standard.Make hiring and termination recommendations to General Manager.Train, coach, develop, and discipline all front-of-house employees through ongoing feedback and the establishment of performance expectations.Participate in ongoing education for team members including creating training programs.Operational Execution
Manage supplies deliveries and inventory and maintain records of invoices.Ensure safety & sanitation.Ensure restaurant and bar is in complete compliance with all local, state, and federal regulations.Observe employees to ensure the safe service of alcohol.Accurately execute company initiatives and policies with improvement to quality, service, and operations.Knowledge, Skills, and Abilities Required
Must possess a strong attention to detail.Ability to work in a high stress, fast-paced environment.Must possess strong leadership skills, with demonstrated ability to build relationships and manage staff (at all levels).High personal integrity, professionalism, and maturity.Proven problem-solving abilities.Excellent math, reading, writing, and communication skills.Essential Physical Requirements
Must be able to walk and stand for entire shift, up to 12 hours.Must be able to continuously reach, bend, and stretch.Must be able to lift and carry up to 40 lbs.Education and Certifications
Bachelor's degree preferred.Current TAPs and Food Handler or ServSafe Certifications.Experience
At least 1-year experience in a high volume ($3-$5 million), casual/upscale restaurant is strongly preferred but not required.Experience in a supervisory or management role preferred but not required.Commensurate with experience.AAP/EEO Statement
Northern Hospitality Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.This policy applies to all employment practices within our organization. Northern Hospitality Group makes hiring decisions based solely on qualifications, merit, and business needs at the time.Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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Share Alaska with the world . Our mission is to:
Transform our community with innovation and creativity through the best locally crafted goods and legendary hospitality in Alaska!Our Core values:
Be Legendary, Be Honorable, Be One Team.We are a fast-growing company and are searching for strong leaders that believe in our vision, will accomplish our mission, and live our core values.FOH Manager
The FOH Manager is responsible for managing all front-of-house (FOH) operations in conjunction with the back-of-house (BOH) in the restaurant during opening, mid, and closing shifts. Key responsibilities include coaching, developing and disciplining team members during service, managing the guest experience to ensure that it is always up to the gold standard, overseeing the quality of our food and beverages, and supervising the overall restaurant flow and experience on a shift-by-shift basis. The FOH Manager is charged with ensuring service at the highest level and never letting standards slip. The FOH Manager’s focus is improving internal operations to solidify and optimize performance.Bonus and Housing may be available for this role!Essential Duties and Responsibilities include but are not limited to:Shift Execution
Perform opening, mid, and closing shift duties.Manage daily operations including cleanliness, organization, revenue opportunities, and staffing.Exercise discretion and independent judgment in facilitating zone management.Ability to quickly and accurately identify critical information and make independent judgments in accordance with the philosophies and business practices of the Company.Guest Relations Management
Manage guest relations and guest recovery.Provide exceptional guest service, thereby setting the standard for all employees.Monitor staff performance and hold staff accountable for their performance, ensuring guest's experiences meet the gold standard.Make hiring and termination recommendations to General Manager.Train, coach, develop, and discipline all front-of-house employees through ongoing feedback and the establishment of performance expectations.Participate in ongoing education for team members including creating training programs.Operational Execution
Manage supplies deliveries and inventory and maintain records of invoices.Ensure safety & sanitation.Ensure restaurant and bar is in complete compliance with all local, state, and federal regulations.Observe employees to ensure the safe service of alcohol.Accurately execute company initiatives and policies with improvement to quality, service, and operations.Knowledge, Skills, and Abilities Required
Must possess a strong attention to detail.Ability to work in a high stress, fast-paced environment.Must possess strong leadership skills, with demonstrated ability to build relationships and manage staff (at all levels).High personal integrity, professionalism, and maturity.Proven problem-solving abilities.Excellent math, reading, writing, and communication skills.Essential Physical Requirements
Must be able to walk and stand for entire shift, up to 12 hours.Must be able to continuously reach, bend, and stretch.Must be able to lift and carry up to 40 lbs.Education and Certifications
Bachelor's degree preferred.Current TAPs and Food Handler or ServSafe Certifications.Experience
At least 1-year experience in a high volume ($3-$5 million), casual/upscale restaurant is strongly preferred but not required.Experience in a supervisory or management role preferred but not required.Commensurate with experience.AAP/EEO Statement
Northern Hospitality Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.This policy applies to all employment practices within our organization. Northern Hospitality Group makes hiring decisions based solely on qualifications, merit, and business needs at the time.Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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