Branch Manager & Lender

This position is responsible for the administration and efficient daily operations of the branch location, including operations, product sales, customer service, and security and safety in accordance with the Bank’s objectives, either directly or through subordinates. This position will develop new deposit and loan business and provide a superior level of customer service. Promotes the service culture of the bank through coaching, guidance, and staff motivation. Make the necessary decisions to improve branch profitability and growth. Promote goodwill for the bank through active participation in community organizations and events.The Branch Manager will direct and manage the day-to-day strategic priorities and related communications associated with the operations of the branch location. This position is responsible for the administration and coordination of the bank's sales and customer development activities, including customer prospecting and referral efforts.This position will be required to effectively balance their day-to-day management and supervisory duties while also managing and maintaining an individual loan portfolio.The level of this position is based on years of service, education, and/or equivalent experience, knowledge level, and skill set.Essential Functions:Manages the daily operations of the branch, its buildings, and belongings.Manage employees and staffing of the branch, including coaching and counseling, writing reviews, and performance plans.Facilitate regular employee meetings to discuss goals, disseminate company information, and discuss operations issues.Maintain staff schedules to provide adequate coverage at all times.Compliment and reward good employee performance and encourage individual improvement through outside schooling or job enlargement.Be knowledgeable about all lending, deposit, business, and consumer Bank products.Provide customer service to include opening new accounts and assisting with other financial needs of the customer.Responsible for cross-selling bank products and services, along with managing an assigned portfolio of bank customers.Maintains a determined level of personal production and actively pursues new loan and deposit relationships.Performs primary functions within the branch in accordance with Citizens Alliance Bank’s policies and procedures.Deal with loan customer requests, including collecting and analyzing financial and related data to reach credit decisions; establishing and negotiating terms in the extension of credit, including costs, fees, and repayment and collateral terms.Assist the Market Manager in implementing and ensuring all operational audits, including bank policies and procedures are being adhered to; responsible for taking prompt corrective action on internal/external branch audit findings.Respond to daily correspondence regarding bank office matters and/or bank customers or direct such matters to appropriate bank personnel for answering.Maintain good public relations with customers and the community. Assume community leadership and service responsibility with a focus on the Community Reinvestment Act.Manage difficult situations with customers and provide them with a resolution, information, or additional options. Ensure that quick and proper response to all reasonable customer requests.Maintains complete confidentiality with regard to sensitive customer and proprietary information.Perform as a team member in allocating and coordinating the work flow.Assign the workload of the Branch Manager & Lender’s direct reports.Education & Experience

Required - High School diploma or GED.Required - Continuing Education to maintain job knowledge.Required - Three to Five years of banking experience.Preferred - Three to Five years of customer service experience.Preferred - Proficiency in Microsoft Suites.About

Citizens Alliance Bank is a community bank that continues to grow and expand in each of our market areas. We employ hardworking employees that we encourage to build and maintain relationships with our current and prospective customers.Our Core Values:Humility - We are “blue-collar bankers”. We are relatable, down-to-earth people who greet our smallest customer the same way we greet our largest.Respectful, Genuine Care for Others - We care about each other, we care about our customers, and we care about our communities.Finds A Way - This simply put, is nothing more than attitude. It’s a can-do spirit, a desire to help, to contribute, to go above and beyond, and to make a difference.Effort - We expect a lot of ourselves and hold ourselves to a high standard. We are not entitled, and we need to earn it from our customers and each other every day.Owning-It - Owning-It or Accountability is a big word that can encompass a great many things. For Citizens Alliance Bank, it’s about ownership. When an employee says they will do something, they follow through and get it done.Citizens Alliance Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, sexual preference or orientation, gender identity, gender expression, national origin, disability, veteran status, and all other protected classes.

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