Highgate Hotels L.P.
Director of Catering Sales - Scottsdale Plaza Resort & Villas
Highgate Hotels L.P., Paradise Valley, Arizona, United States, 85253
Compensation Type
YearlyHighgate Hotels
Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco, and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle.Location
An authentic Arizona experience awaits at the Scottsdale Plaza Resort, where 40 lush acres and 50,000 square feet of flexible event space provide a perfect, palm-lined retreat for family getaways, business meetings, and milestone celebrations.Overview
The Director of Catering Sales is responsible for a quarterly and annual booking goal by actively and aggressively cold-calling accounts, making outside sales calls, hosting site inspections, and maintaining and growing new and existing client relationships. They are also responsible for growing existing accounts and generating new business to ensure that Catering revenues meet or exceed budget to maximize revenue and profits and improve the hotel’s performance in the marketplace.Responsibilities
Maintain a warm and friendly demeanor at all times.Effectively communicate both verbally and in writing with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.Listen to, understand, and clarify concerns raised by employees and guests.Multitask and prioritize departmental functions to meet deadlines.Attend all hotel-required meetings and trainings.Participate in M.O.D. coverage as required.Maintain regular attendance in compliance with Highgate Hotel Standards.Maintain high standards of personal appearance and grooming.Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.Maximize efforts towards productivity and assist in implementing solutions.Handle problems effectively, including anticipating, preventing, identifying, and solving issues as necessary.Maintain confidentiality of information.Perform other duties as requested by management.Qualifications
3 – 5 years of progressive experience in a hotel.Proficient in Windows, company-approved spreadsheets, and word processing.Knowledge of F&B preparation techniques, health department rules and regulations, Arizona liquor laws and regulations.Manage existing accounts and follow up with client re-solicitation to capture future business.Respond to requests by Meeting Planners immediately.Interact with outside planners and vendors for event set-up.Maintain pricing integrity and propose upscale menus for clients.Create, review, and revise rooming lists and VIP lists.Manage the Delphi or function book and adjust space to ensure maximum potential revenue.Be visible on the floor and assist staff as needed during functions.Respond to guest complaints in a timely manner.Keep immediate manager fully informed of all problems or matters requiring attention.Work with F&B managers and keep them informed of issues as they arise.Prepare and submit required reports in a timely manner.Know meeting room set-ups and capabilities.Have comprehensive knowledge of all operational departments within the hotel.Conduct departmental and hotel training.Plan and execute holiday and special events in conjunction with the Catering Managers.Use feedback from Meeting Planner evaluations to improve service and quality.Coordinate the ongoing implementation of the Highgate Hotel Enrichment philosophy of service.Ensure participation within the department for monthly Highgate Hotel team meetings.Focus the team on their role in contributing to Guest Service and audit scores.Conduct meetings according to Highgate Hotel standards as required by management.
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YearlyHighgate Hotels
Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco, and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle.Location
An authentic Arizona experience awaits at the Scottsdale Plaza Resort, where 40 lush acres and 50,000 square feet of flexible event space provide a perfect, palm-lined retreat for family getaways, business meetings, and milestone celebrations.Overview
The Director of Catering Sales is responsible for a quarterly and annual booking goal by actively and aggressively cold-calling accounts, making outside sales calls, hosting site inspections, and maintaining and growing new and existing client relationships. They are also responsible for growing existing accounts and generating new business to ensure that Catering revenues meet or exceed budget to maximize revenue and profits and improve the hotel’s performance in the marketplace.Responsibilities
Maintain a warm and friendly demeanor at all times.Effectively communicate both verbally and in writing with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.Listen to, understand, and clarify concerns raised by employees and guests.Multitask and prioritize departmental functions to meet deadlines.Attend all hotel-required meetings and trainings.Participate in M.O.D. coverage as required.Maintain regular attendance in compliance with Highgate Hotel Standards.Maintain high standards of personal appearance and grooming.Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.Maximize efforts towards productivity and assist in implementing solutions.Handle problems effectively, including anticipating, preventing, identifying, and solving issues as necessary.Maintain confidentiality of information.Perform other duties as requested by management.Qualifications
3 – 5 years of progressive experience in a hotel.Proficient in Windows, company-approved spreadsheets, and word processing.Knowledge of F&B preparation techniques, health department rules and regulations, Arizona liquor laws and regulations.Manage existing accounts and follow up with client re-solicitation to capture future business.Respond to requests by Meeting Planners immediately.Interact with outside planners and vendors for event set-up.Maintain pricing integrity and propose upscale menus for clients.Create, review, and revise rooming lists and VIP lists.Manage the Delphi or function book and adjust space to ensure maximum potential revenue.Be visible on the floor and assist staff as needed during functions.Respond to guest complaints in a timely manner.Keep immediate manager fully informed of all problems or matters requiring attention.Work with F&B managers and keep them informed of issues as they arise.Prepare and submit required reports in a timely manner.Know meeting room set-ups and capabilities.Have comprehensive knowledge of all operational departments within the hotel.Conduct departmental and hotel training.Plan and execute holiday and special events in conjunction with the Catering Managers.Use feedback from Meeting Planner evaluations to improve service and quality.Coordinate the ongoing implementation of the Highgate Hotel Enrichment philosophy of service.Ensure participation within the department for monthly Highgate Hotel team meetings.Focus the team on their role in contributing to Guest Service and audit scores.Conduct meetings according to Highgate Hotel standards as required by management.
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