Highgate Hotels L.P.
Complex Director of Catering Sales & Event Management
Highgate Hotels L.P., Las Vegas, Nevada, us, 89105
Compensation Type
YearlyHighgate Hotels
Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco, and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle.
www.highgate.com .Location
Overview
The Complex Director of Catering Sales & Event Management is responsible for training and supervising the Catering / Conference Services (Operations) Managers for Renaissance Hotel and Westin Hotel and Spa. They are also responsible for coordinating, supervising assigned group business turned over by the sales department, throughout and through the closure of the event and subsequent financial aspects of the program, while maintaining profitable operations and high-quality products and service levels. They are responsible for achieving hotels banquet/catering budgets and is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high. The Complex Director of Catering Sales & Conference Services is also responsible for acting as a liaison between client and operating departments to ensure a successful meeting and to generate repeat business.Responsibilities
Maintain a warm and friendly demeanor at all times.Communicate effectively both verbally and in writing with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.Listen to, understand, and clarify concerns raised by employees and guests.Multitask and prioritize departmental functions to meet deadlines.Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.Attend all hotel required meetings and trainings.Participate in M.O.D. coverage as required.Maintain regular attendance in compliance with Highgate Hotel Standards.Maintain high standards of personal appearance and grooming, including wearing nametags.Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.Handle problems effectively, including anticipating, preventing, identifying, and solving them as necessary.Understand and evaluate complex information and data from various sources to meet appropriate objectives.Maintain confidentiality of information.Perform other duties as requested by management.Qualifications
3 – 5 years of progressive experience in a hotel.Proficient in Windows, company-approved spreadsheets, and word processing.Knowledge of F&B preparation techniques, health department rules and regulations, and Nevada liquor laws and regulations.Marriott Consolidated Inventory System “CI” experience is a plus.Manage existing accounts and follow up with clients to capture future business.Respond to requests by Meeting Planners immediately.Interact with outside planners and vendors for event set-up.Maintain pricing integrity and propose upscale menus for clients.Create, review, and revise rooming lists and VIP lists.Manage the Delphi or function book and adjust space to ensure maximum potential revenue.Be visible on the floor and assist staff as needed during functions.Respond to guest complaints in a timely manner.Keep immediate manager fully informed of all problems or matters requiring attention.Work with F&B managers and keep them informed of F&B issues as they arise.Prepare and submit required reports in a timely manner.Know meeting room set-ups and capabilities.Know sleeping room configurations and types.Have comprehensive knowledge of all operational departments within the hotel.Be involved in and/or conduct departmental and hotel training.Plan and execute holiday and special events in conjunction with the Catering Managers.Use feedback from Meeting Planner evaluations to improve service and quality.Coordinate all aspects of the ongoing implementation of the Highgate Hotel Enrichment philosophy of service.Ensure participation within department for monthly Highgate Hotel team meetings.Focus team on their role in contributing to the Guest Service and audit scores.Conduct meetings according to Highgate Hotel standards as required by management.
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YearlyHighgate Hotels
Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco, and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle.
www.highgate.com .Location
Overview
The Complex Director of Catering Sales & Event Management is responsible for training and supervising the Catering / Conference Services (Operations) Managers for Renaissance Hotel and Westin Hotel and Spa. They are also responsible for coordinating, supervising assigned group business turned over by the sales department, throughout and through the closure of the event and subsequent financial aspects of the program, while maintaining profitable operations and high-quality products and service levels. They are responsible for achieving hotels banquet/catering budgets and is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high. The Complex Director of Catering Sales & Conference Services is also responsible for acting as a liaison between client and operating departments to ensure a successful meeting and to generate repeat business.Responsibilities
Maintain a warm and friendly demeanor at all times.Communicate effectively both verbally and in writing with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.Listen to, understand, and clarify concerns raised by employees and guests.Multitask and prioritize departmental functions to meet deadlines.Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.Attend all hotel required meetings and trainings.Participate in M.O.D. coverage as required.Maintain regular attendance in compliance with Highgate Hotel Standards.Maintain high standards of personal appearance and grooming, including wearing nametags.Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.Handle problems effectively, including anticipating, preventing, identifying, and solving them as necessary.Understand and evaluate complex information and data from various sources to meet appropriate objectives.Maintain confidentiality of information.Perform other duties as requested by management.Qualifications
3 – 5 years of progressive experience in a hotel.Proficient in Windows, company-approved spreadsheets, and word processing.Knowledge of F&B preparation techniques, health department rules and regulations, and Nevada liquor laws and regulations.Marriott Consolidated Inventory System “CI” experience is a plus.Manage existing accounts and follow up with clients to capture future business.Respond to requests by Meeting Planners immediately.Interact with outside planners and vendors for event set-up.Maintain pricing integrity and propose upscale menus for clients.Create, review, and revise rooming lists and VIP lists.Manage the Delphi or function book and adjust space to ensure maximum potential revenue.Be visible on the floor and assist staff as needed during functions.Respond to guest complaints in a timely manner.Keep immediate manager fully informed of all problems or matters requiring attention.Work with F&B managers and keep them informed of F&B issues as they arise.Prepare and submit required reports in a timely manner.Know meeting room set-ups and capabilities.Know sleeping room configurations and types.Have comprehensive knowledge of all operational departments within the hotel.Be involved in and/or conduct departmental and hotel training.Plan and execute holiday and special events in conjunction with the Catering Managers.Use feedback from Meeting Planner evaluations to improve service and quality.Coordinate all aspects of the ongoing implementation of the Highgate Hotel Enrichment philosophy of service.Ensure participation within department for monthly Highgate Hotel team meetings.Focus team on their role in contributing to the Guest Service and audit scores.Conduct meetings according to Highgate Hotel standards as required by management.
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