Manager, Data Center Operations

Location: Middletown, PA - (*THIS POSITION IS 100% ONSITE*)(Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.)The Manager, Data Center Operations is responsible for the overall integrity and functionality of the Operations Department computer systems and staff. This position is the main technical interface for the customer, internal departments, and corporate support. This position will oversee the on-site technical support to the Data Center and Lottery for all online software, file systems, and database applications relating to the AEGIS-EF System. This position gives direction to and works with the Assistant Operation’s manager, operations staff, QA Analyst, and Tester. The Operation and Systems Manager reports directly to the General Manager.Job Duties / Key AccountabilitiesOn Call 24/7 for Operational support.Monitors online system performance and reports all anomalies and unusual incidents to Management, and Corporate and Operations Support Teams.Monitor virtual machine alerts and events and respond with appropriate action or notification.Provides direction and feedback to the Systems Support Team.Provides first tier support for all incidents while managing and coordinating all necessary support until the issue has been resolved.Ability to interface with Operations and Systems to keep test and production systems in sync and at top performance at all times.Ability to fill in for roles of the Systems team for system support/testing/processing.Ability to arrange for and manage user acceptance testing of new and/or improved software.Ability to oversee the testing and implementation of software releases.Ability to work with Corporate Software Development to design the requirements for software enhancements.Define the details of required software corrections.Plan for and conduct testing and implementation of software releases.Communicates all incidents and reporting to Lottery as needed and required.Provides supervision to ensure all projects and tasks are completed in a timely manner and all contractual requirements are met.Creates and maintains operational procedures.Manages the deployment of software into the Production environment.Ability to hire, discipline, and terminate staff as within corporate guidelines.Reviews work performed by the Assistant Operations Manager, Assistant Systems Manager, and Systems Support members.Ability to use change management best practices process adopted by NASPL to manage projects.Ability to schedule software releases.Knowledge of Jira for software change requests utilizing the RFC process.Coordinates, manages, and performs ongoing and continuous training on Operational Processes and Procedures, and other related tasks and duties required to maintain a complex set of systems with maximum reliability.Reviews, monitors, and mentors Operational staff.Ability to work with all levels of management and communicate problems effectively and efficiently.Must have a flexible work schedule.Ability to fill in for absent staff members to support the operations department.Performs these job functions and all other duties as assigned.Qualifications / Education / Skills / KnowledgeRequired:Bachelor’s degree in Computer Science and/or 5 years of related work experience.On Call 24/7 for Operational support.Bachelor’s Degree in Computer Science, IT or related fields.Excellent organizational and interpersonal skills.Knowledge of vSphere for cloud computing virtualization.Preferred experience using UNIX, LINUX, Windows Servers, and SQL Server and Crystal Reports.Required to maintain company and customer confidentiality.Ability to develop and maintain positive working relationships.Ability to communicate with all levels of management.Must have above-average organizational and interpersonal skills.Ability to work in a team environment.Intermediate computer software and hardware technologies (i.e., Microsoft Office Products).Ability to quickly learn and understand new technologies.Supervisory ResponsibilitiesThis position carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Supervisory responsibilities include, but are not limited to: training and mentoring employees; planning, assigning, delegating, and directing work; appraising performance; rewarding and disciplining employees; and resolving employee issues.Physical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.Work ConditionsScientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.Relentless innovation. Legendary performance. And unwavering security. All built on a foundation of trusted partnerships.This is what it takes to be a global leader in lottery games, sports betting, and technology. And to propel the industry ever forward.At Scientific Games, we elevate play every day.From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we care about the details that drive profits for lottery beneficiary programs.We know what people like to play today. And with the power of data analytics, we can predict what they'll want to play tomorrow.We're always thinking about the player experience. Because it's not just a game. It's an instant of optimistic fun.But the best part? We're just getting started. iLottery and sports betting are the new frontier in play. And Scientific Games is the partner of choice for these growing markets. Because when it comes to digital, trust is everything.The lottery experience is always one of excitement. But we're endlessly innovating, always evolving and firmly committed to responsible gaming. So that the future of lottery funding shines bright.It's a future of stability and inspiration. The strength of security paired with the thrill of the new. It's the future of Scientific Games. The driver of today's favorite lottery games and most advanced technologies, and sustainability for tomorrow.And it all starts now.We’re your next great job. Join our team. Do good.

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