Caesars Entertainment
Security Supervisor (FT) (Horseshoe Tunica)
Caesars Entertainment, Jackson, Mississippi, United States,
ESSENTIAL JOB FUNCTIONS:
Assists in the supervision of Security Officers on assigned shift.
Maintains adequate staffing levels by interviewing, selecting, training, scheduling, evaluating, promoting, and disciplining associates as needed.
Patrols the property on assigned shift, identifying potential security and/or safety hazards, and reporting them to the appropriate individual to ensure the safety and protection of guests, associates, and the entire facility.
Acts as a back-up to Security Officers on assigned shift and assumes their duties when necessary.
Prepares and requests reports on incidents involving guests, associates, and/or the facility as needed.
Maintains a working knowledge of property and special events on the property to advise guests and fellow associates whenever possible.
Guards all transfers of monies and chips on the casino floor, as well as the physical transportation of hopper fills, chip fills, and credits.
Interacts with guests and associates in a positive, professional manner.
Ensures a maximum level of guest service and satisfaction throughout the property is achieved and maintained.
Held accountable for the accuracy and thoroughness of departmental records and reports.
Responsible for maintaining a consistent and regular attendance record.
Inspires others by demonstrating a high level of commitment and energy in all endeavors.
Consistently demonstrates superior customer service skills and acts as a positive role model for all employees.
Conveys positive energy and enthusiasm focusing on customer interaction.
Continuously improves service by evaluating service problems using feedback or data and involving the team in service improvements.
Communicates service problems and team plans in buzz sessions and facilitates problem-solving meetings with the team.
Immediately addresses service issues and follows up to ensure guest satisfaction.
Keeps the team well informed of property promotions and events.
Develops highly skilled, successful employees, sets realistic and measurable service standards, and holds employees accountable for meeting them.
Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals, and business strategy.
Addresses employee performance issues, coaches for improvement, and provides ongoing feedback.
Uses EOS data to improve the workplace, listens and responds to employees, and recognizes and rewards individual and team performance.
Consistently follows company policies, procedures, and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely.
Recommends disciplinary action or disciplines employees.
EDUCATION and/or EXPERIENCE:High school diploma or general education degree (GED);Previous law enforcement experience preferred.
Must be at least 21 years of age.
CERTIFICATES, LICENSES, REGISTRATIONS:Must possess a valid state driver's license. Must be able to acquire a MS Gaming License.Candidates MUST complete CARE certification training and pass the CARE test.
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Assists in the supervision of Security Officers on assigned shift.
Maintains adequate staffing levels by interviewing, selecting, training, scheduling, evaluating, promoting, and disciplining associates as needed.
Patrols the property on assigned shift, identifying potential security and/or safety hazards, and reporting them to the appropriate individual to ensure the safety and protection of guests, associates, and the entire facility.
Acts as a back-up to Security Officers on assigned shift and assumes their duties when necessary.
Prepares and requests reports on incidents involving guests, associates, and/or the facility as needed.
Maintains a working knowledge of property and special events on the property to advise guests and fellow associates whenever possible.
Guards all transfers of monies and chips on the casino floor, as well as the physical transportation of hopper fills, chip fills, and credits.
Interacts with guests and associates in a positive, professional manner.
Ensures a maximum level of guest service and satisfaction throughout the property is achieved and maintained.
Held accountable for the accuracy and thoroughness of departmental records and reports.
Responsible for maintaining a consistent and regular attendance record.
Inspires others by demonstrating a high level of commitment and energy in all endeavors.
Consistently demonstrates superior customer service skills and acts as a positive role model for all employees.
Conveys positive energy and enthusiasm focusing on customer interaction.
Continuously improves service by evaluating service problems using feedback or data and involving the team in service improvements.
Communicates service problems and team plans in buzz sessions and facilitates problem-solving meetings with the team.
Immediately addresses service issues and follows up to ensure guest satisfaction.
Keeps the team well informed of property promotions and events.
Develops highly skilled, successful employees, sets realistic and measurable service standards, and holds employees accountable for meeting them.
Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals, and business strategy.
Addresses employee performance issues, coaches for improvement, and provides ongoing feedback.
Uses EOS data to improve the workplace, listens and responds to employees, and recognizes and rewards individual and team performance.
Consistently follows company policies, procedures, and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely.
Recommends disciplinary action or disciplines employees.
EDUCATION and/or EXPERIENCE:High school diploma or general education degree (GED);Previous law enforcement experience preferred.
Must be at least 21 years of age.
CERTIFICATES, LICENSES, REGISTRATIONS:Must possess a valid state driver's license. Must be able to acquire a MS Gaming License.Candidates MUST complete CARE certification training and pass the CARE test.
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