Ashley Furniture Industries Inc
Director eCommerce Operations
Ashley Furniture Industries Inc, Tampa, Florida, us, 33646
Build Your Career with Ashley
Crafting a World-Class E-commerce Experience: Director of Ecommerce Operations
Do you thrive on exceeding customer expectations? Are you a visionary leader with a passion for innovation? If so, this role is for you!
What Will You Do?
As the Director of Ecommerce Operations, you'll be the driving force behind our commitment to exceptional customer service. You'll lead a high-performing team focused on:
Optimizing Fulfillment: Implement strategies to improve delivery performance, offering customers a wider range of convenient options and service levels.Elevating the website experience: Champion the development of new functionalities, new feature testing, ensuring a seamless and user-friendly online shopping experience.Data-Driven Decision Making: Utilize your analytical skills to optimize costs, track key metrics, and hold all stakeholders accountable for achieving our fulfillment goals.We're looking for a visionary leader who:
Possesses a keen eye for identifying opportunities to build a best-in-class e-commerce operation and website.Fosters a culture of continuous improvement, encouraging a team that thrives on asking "why" and embraces positive change.Leads by example, inspiring and motivating employees to deliver exceptional customer satisfaction.Cultivates a collaborative environment, effectively integrating departmental goals with broader company objectives.Champions innovation, constantly seeking new and creative ways to streamline processes and enhance efficiency.If you're a results-oriented leader with a passion for e-commerce excellence, we encourage you to apply!
Responsibilities:
Develop and oversee fulfillment strategies and opportunities to maximize customer satisfaction.Research industry best practices to develop and implement new and innovative ways to provide service and delivery to our customers.Partner with and lead cross-functional teams, including our carriers, licensees and 3rd party vendors, to problem-solve and improve fulfillment performance with the overall goal of improved customer satisfaction and retention.Tracks key performance indicators (KPIs) daily, weekly, and monthly to identify trends and opportunities.Manage and maintain departmental SOPs, ensuring their ongoing accuracy and effectiveness.Collaborate with diverse stakeholders (vendors, carriers, staff, and leaders) to reach mutually beneficial agreements.Strike the perfect balance between cost-effective carrier options and fast delivery times for exceptional customer satisfaction.Lead the employee lifecycle by making recommendations on hiring, development plans, promotions, and compensation adjustments. Facilitate performance conversations and guide corrective actions when necessary.Providing regular performance feedback and coaching: Work closely with each team member to identify strengths, address weaknesses, and set clear goals for development.Demonstrate the Company's Core and Growth Values in the performance of all job functions.What Do You Need?
Bachelor's degree in a business related field or equivalent work experience, Required.7-10 years' experience in ecommerce operations or related role, Required.Supervisory/Management experience.Advanced analytical, problem solving and optimization skills.Strong skills in agility, along with the ability to pivot easily when directions and priorities change on short notice.Knowledge of Enterprise Resource Planning Systems.Strong research and innovation skills.Strong knowledge of and ability to apply Continuous Improvement.Strong attention to detail.Excellent verbal and written communication skills.Excellent interpersonal skills.Effective time management and organizational skills.Work independently as well as in a team environment.Document management system.Maintain confidentiality.Handle multiple projects simultaneously within established time constraints.Excellent computer skills, including experience with analytical tools (Google Analytics, Quantum Metric), Microsoft Office Suite (Outlook, Excel, PowerPoint), Power BI and Miro.Perform under strong demands in a fast-paced environment.Work professionally with customers and co-workers to efficiently serve our customers, treating both with enthusiasm and respectDisplay empathy, understanding and patience with employees and external customers.Respond professionally in situations with difficult employee/vendor/customer issues or inquiries.Moderate domestic travel and opportunity for international travel.Who Are We?
At Ashley, we're more than a business...we're family. As the largest manufacturer of home furnishings in the world, we know what it takes to build incredible furniture and future leaders. We're problem solvers with the grit to persevere during challenging times and innovators who won't coast when times are good. We create solutions, not excuses. And never settle for status quo. It's the reason we're always searching for better ways to deliver an exceptional customer experience. That's why Ashley Furniture is #1 in our industry.
Ready to grow? You've come to the right place. Ashley Furniture has a "Growth Mindset", and once you join our team, you'll learn from the best in the business.
Apply today and find your home at Ashley!
Benefits We Offer
Health, Dental, Vision, Employee Assistance ProgramPaid Vacation, Holidays, and Your Birthday offGenerous Employee Discount on home furnishingsProfessional Development OpportunitiesAshley Wellness Centers (location specific) and Medical TourismTelehealth401(k) and Profit SharingLife InsuranceOur Core ValuesHonesty & IntegrityPassion, Drive, DisciplineContinuous Improvement/Operational ExcellenceDirty FingernailGrowth Focused
To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page:
Corporate Social Responsibility
https://www.ashleyfurniture.com/about-us/corporate-social-responsibility/report/
We are an equal opportunity employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. Principals Only.
Search Firm Representatives Please Read Carefully:
Ashley Furniture Industries, LLC, is not accepting unsolicited assistance from search firms for this employment opportunity unless an agreement is in place. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Ashley Furniture via email, the Internet or in any form and/or method without a valid search agreement in place for this position will be deemed the sole property of Ashley Furniture. No fee will be paid in the event the candidate is hired by Ashley Furniture as a result of the referral or through other means.
Crafting a World-Class E-commerce Experience: Director of Ecommerce Operations
Do you thrive on exceeding customer expectations? Are you a visionary leader with a passion for innovation? If so, this role is for you!
What Will You Do?
As the Director of Ecommerce Operations, you'll be the driving force behind our commitment to exceptional customer service. You'll lead a high-performing team focused on:
Optimizing Fulfillment: Implement strategies to improve delivery performance, offering customers a wider range of convenient options and service levels.Elevating the website experience: Champion the development of new functionalities, new feature testing, ensuring a seamless and user-friendly online shopping experience.Data-Driven Decision Making: Utilize your analytical skills to optimize costs, track key metrics, and hold all stakeholders accountable for achieving our fulfillment goals.We're looking for a visionary leader who:
Possesses a keen eye for identifying opportunities to build a best-in-class e-commerce operation and website.Fosters a culture of continuous improvement, encouraging a team that thrives on asking "why" and embraces positive change.Leads by example, inspiring and motivating employees to deliver exceptional customer satisfaction.Cultivates a collaborative environment, effectively integrating departmental goals with broader company objectives.Champions innovation, constantly seeking new and creative ways to streamline processes and enhance efficiency.If you're a results-oriented leader with a passion for e-commerce excellence, we encourage you to apply!
Responsibilities:
Develop and oversee fulfillment strategies and opportunities to maximize customer satisfaction.Research industry best practices to develop and implement new and innovative ways to provide service and delivery to our customers.Partner with and lead cross-functional teams, including our carriers, licensees and 3rd party vendors, to problem-solve and improve fulfillment performance with the overall goal of improved customer satisfaction and retention.Tracks key performance indicators (KPIs) daily, weekly, and monthly to identify trends and opportunities.Manage and maintain departmental SOPs, ensuring their ongoing accuracy and effectiveness.Collaborate with diverse stakeholders (vendors, carriers, staff, and leaders) to reach mutually beneficial agreements.Strike the perfect balance between cost-effective carrier options and fast delivery times for exceptional customer satisfaction.Lead the employee lifecycle by making recommendations on hiring, development plans, promotions, and compensation adjustments. Facilitate performance conversations and guide corrective actions when necessary.Providing regular performance feedback and coaching: Work closely with each team member to identify strengths, address weaknesses, and set clear goals for development.Demonstrate the Company's Core and Growth Values in the performance of all job functions.What Do You Need?
Bachelor's degree in a business related field or equivalent work experience, Required.7-10 years' experience in ecommerce operations or related role, Required.Supervisory/Management experience.Advanced analytical, problem solving and optimization skills.Strong skills in agility, along with the ability to pivot easily when directions and priorities change on short notice.Knowledge of Enterprise Resource Planning Systems.Strong research and innovation skills.Strong knowledge of and ability to apply Continuous Improvement.Strong attention to detail.Excellent verbal and written communication skills.Excellent interpersonal skills.Effective time management and organizational skills.Work independently as well as in a team environment.Document management system.Maintain confidentiality.Handle multiple projects simultaneously within established time constraints.Excellent computer skills, including experience with analytical tools (Google Analytics, Quantum Metric), Microsoft Office Suite (Outlook, Excel, PowerPoint), Power BI and Miro.Perform under strong demands in a fast-paced environment.Work professionally with customers and co-workers to efficiently serve our customers, treating both with enthusiasm and respectDisplay empathy, understanding and patience with employees and external customers.Respond professionally in situations with difficult employee/vendor/customer issues or inquiries.Moderate domestic travel and opportunity for international travel.Who Are We?
At Ashley, we're more than a business...we're family. As the largest manufacturer of home furnishings in the world, we know what it takes to build incredible furniture and future leaders. We're problem solvers with the grit to persevere during challenging times and innovators who won't coast when times are good. We create solutions, not excuses. And never settle for status quo. It's the reason we're always searching for better ways to deliver an exceptional customer experience. That's why Ashley Furniture is #1 in our industry.
Ready to grow? You've come to the right place. Ashley Furniture has a "Growth Mindset", and once you join our team, you'll learn from the best in the business.
Apply today and find your home at Ashley!
Benefits We Offer
Health, Dental, Vision, Employee Assistance ProgramPaid Vacation, Holidays, and Your Birthday offGenerous Employee Discount on home furnishingsProfessional Development OpportunitiesAshley Wellness Centers (location specific) and Medical TourismTelehealth401(k) and Profit SharingLife InsuranceOur Core ValuesHonesty & IntegrityPassion, Drive, DisciplineContinuous Improvement/Operational ExcellenceDirty FingernailGrowth Focused
To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page:
Corporate Social Responsibility
https://www.ashleyfurniture.com/about-us/corporate-social-responsibility/report/
We are an equal opportunity employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. Principals Only.
Search Firm Representatives Please Read Carefully:
Ashley Furniture Industries, LLC, is not accepting unsolicited assistance from search firms for this employment opportunity unless an agreement is in place. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Ashley Furniture via email, the Internet or in any form and/or method without a valid search agreement in place for this position will be deemed the sole property of Ashley Furniture. No fee will be paid in the event the candidate is hired by Ashley Furniture as a result of the referral or through other means.