MITRE
Customer Support Specialist
MITRE, Little Ferry, New Jersey, us, 07643
About Us
Miter is a leading HCM (Human Capital Management) platform designed for the $2 trillion construction industry. Miter simplifies construction workforce management, payroll, HR, and expense management, enabling contractors of all sizes to focus on growing their businesses. Miter is growing rapidly and backed by leading venture capital firms including Bessemer and Coatue. As we continue to grow, we're seeking a badass Customer Support Specialist to join our team.
Role Overview
As a Customer Support Specialist, you will play a critical role in ensuring that our customer-facing operations run smoothly and our customers receive accurate, timely, and reliable support.
Responsibilities
Manage customer support inquiries via multiple channels, including phone, email, chat, and social media, ensuring timely and efficient resolution of issues.Collaborate closely with the sales, product development, and engineering teams to address customer feedback, product bugs, and feature requests.Maintain and update the knowledge base, including troubleshooting guides, FAQs, and other support documentation.Establish and maintain strong relationships with customers, consistently delivering exceptional service to promote loyalty and retention.Stay current with industry trends and best practices in customer support, incorporating new approaches to continually enhance our service offering.
Qualifications
Exceptional communication skills, both written and verbal, with the ability to interact professionally and empathetically with customers.Strong problem-solving skills, with the ability to analyze complex technical issues and identify appropriate solutions.Ability to work well under pressure, manage competing priorities, and adapt quickly to changes in a fast-paced environment.A drive to create clarity out of ambiguity.Experience in the construction or software industries is a plus.
What We Offer
Competitive salary and benefits packageOpportunities for professional growth and developmentA supportive, inclusive, and collaborative work environmentFlexible work arrangements and remote work optionsA chance to make a meaningful impact in the construction industry
How to Apply
To apply for the Customer Support Specialist position, please submit your resume and a brief cover letter detailing your relevant experience and interest in the role. We look forward to reviewing your application and discussing how you can contribute to the success of Miter.
Equal Opportunity
Miter is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all Mitosaurs.#J-18808-Ljbffr
Miter is a leading HCM (Human Capital Management) platform designed for the $2 trillion construction industry. Miter simplifies construction workforce management, payroll, HR, and expense management, enabling contractors of all sizes to focus on growing their businesses. Miter is growing rapidly and backed by leading venture capital firms including Bessemer and Coatue. As we continue to grow, we're seeking a badass Customer Support Specialist to join our team.
Role Overview
As a Customer Support Specialist, you will play a critical role in ensuring that our customer-facing operations run smoothly and our customers receive accurate, timely, and reliable support.
Responsibilities
Manage customer support inquiries via multiple channels, including phone, email, chat, and social media, ensuring timely and efficient resolution of issues.Collaborate closely with the sales, product development, and engineering teams to address customer feedback, product bugs, and feature requests.Maintain and update the knowledge base, including troubleshooting guides, FAQs, and other support documentation.Establish and maintain strong relationships with customers, consistently delivering exceptional service to promote loyalty and retention.Stay current with industry trends and best practices in customer support, incorporating new approaches to continually enhance our service offering.
Qualifications
Exceptional communication skills, both written and verbal, with the ability to interact professionally and empathetically with customers.Strong problem-solving skills, with the ability to analyze complex technical issues and identify appropriate solutions.Ability to work well under pressure, manage competing priorities, and adapt quickly to changes in a fast-paced environment.A drive to create clarity out of ambiguity.Experience in the construction or software industries is a plus.
What We Offer
Competitive salary and benefits packageOpportunities for professional growth and developmentA supportive, inclusive, and collaborative work environmentFlexible work arrangements and remote work optionsA chance to make a meaningful impact in the construction industry
How to Apply
To apply for the Customer Support Specialist position, please submit your resume and a brief cover letter detailing your relevant experience and interest in the role. We look forward to reviewing your application and discussing how you can contribute to the success of Miter.
Equal Opportunity
Miter is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all Mitosaurs.#J-18808-Ljbffr