Customer Service Specialist With Sales

We’re seeking a positive, personable customer service representative with coordinating experience for a rewarding career opportunity! You’ll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. The ability to work in a fast-paced and multi-tasking environment is a must. Being tech-savvy with Office, Outlook, VOIP, and driver routing are a few features essential for this job. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!Benefits:MedicalDentalVisionPaid Vacation/Sick Time401kResponsibilities:Answering phone callsCalling clients and techniciansScheduling field jobs with technicians, clients, and homeownersProvide excellent customer service and maintain client relationsData entryPreparing and gaining work authorizationsAssist in acquiring billing information for clients and insurance companiesKeep track of customer accounts and make updates with new account information as necessaryRecord customer interactions and follow up on their experience with our companyFind patterns in customer complaints and bring them to the team for improvementFollow scripts when managing challenging customer issues and escalate to the appropriate party when neededMake sure each customer’s complaint is addressed with care and precision to achieve full customer satisfactionQualifications:Display strong communication skills, active listening skills, and personal skillsHigh school diploma, G.E.D. or equivalentExperience working in a customer-oriented atmosphereCustomer service experience requiredDispatching or scheduling experience a plusDetail orientedMust be able to work at a fast paceMust live within daily driving distance to the officeIn-office positionWorking right in the USAPrevious work in a customer-facing positionCompensation:

$50,000 - $56,000 at plan

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