Page Mechanical Group, Inc.
Volunteer Experience Specialist
Page Mechanical Group, Inc., Onalaska, Wisconsin, United States, 54650
Who We AreAre you passionate about making a positive impact on the lives of young girls and helping them develop into confident, capable leaders of the future? If so, we invite you to become a dynamic part of the Girl Scouts of Wisconsin Badgerland team. At Badgerland Girl Scouts, we believe in the power of every girl to change the world, and we are looking for dedicated individuals who share our commitment to fostering courage, confidence, and character in the next generation of female leaders. Join us in creating a brighter future for girls, where they can discover their potential, embrace diversity, and build a better world.
Position SummaryThe Volunteer Experience Specialist is responsible for creating an enriching and supportive environment for volunteers within a defined geographic region. This role involves providing authentic, responsive volunteer support, mentoring, training, leadership development, programming support, and exceptional customer service. The specialist will utilize Badgerland’s customer relationship management system (Salesforce) to support and document interactions with volunteers.
The ideal candidate will possess strong communication and organizational skills, a passion for building a leadership community, and the ability to inspire and motivate volunteers. They should be adept at using CRM systems and committed to enhancing volunteer satisfaction and effectiveness.
Job Type:
Hourly/Non-ExemptSalary Range:
$17-$23 per hourExpected hours:
37.5 hours per weekLocation:
La Crosse, WI
Essential Duties and ResponsibilitiesProvide authentic and responsive volunteer support, mentoring, training, leadership development, programming support, and customer service.Utilize Badgerland’s customer relationship management system (Salesforce) to document and support volunteer interactions within a defined geographic region.Ensure volunteers feel appreciated, supported, and equipped for their roles, and are prepared to deliver the Girl Scout Leadership Experience.Review and update resource documents annually to ensure members have the most accurate and up-to-date safety and regulatory standards available.Support individually registered Girl Scouts and their families.Maintain high engagement with troop volunteers using various communication methods to build and strengthen volunteer support.Ensure troops and volunteers receive necessary training and resources, and verify that all volunteers have approved background checks on file.Collaborate with the Community Development Manager to:
Recruit, onboard, and train service unit volunteers who are a strong match for their roles.Regularly assess and enhance the engagement of service unit (SU) leadership volunteers, developing and executing plans to increase engagement and strengthen the volunteer community network.Support and guide Service Units (SU) to establish and maintain healthy, high-functioning regional teams.Ensure SU volunteers have the information, tools, and resources needed to support troop leaders and retain and grow membership.
Secure caregivers to participate in troop leadership roles, including Troop Co-Leaders, Troop Support, Troop Bank Account Signors, Troop Product Support, and more, working alongside Community Engagement.Demonstrate belief in the mission and values of Girl Scouting, and subscribe to the principles expressed in the Promise and Law, as well as the mission, vision, and values of Wisconsin Badgerland Girl Scouts.Education or ExperienceBachelor's degree or higher or equivalent experience within a relevant field.A minimum of 3 or more years in developing and implementing training programs, preferably in a nonprofit or volunteer-based organization.Demonstrated ability and sensitivity working with youth and persons of diverse backgrounds, cultures, and lifestyles.Demonstrate active listening to volunteers, with a desire for proactive solution finding and identify the need for and provide conflict resolution when appropriate.Experience in supervision and management of volunteers.Strong written and oral communication skills and the ability to share the impact of the Girl Scout mission in a compelling way.Proficient in Microsoft Office Suite. Experience working with Salesforce, preferred.Ability to plan, organize and implement a multi-faceted workload, handle pressure, and meet organizational deadlines and goals.The ability to work independently with minimal oversight, take initiative, self-manage, and thrive in a fast-paced environment is essential.Ability to represent Badgerland effectively to key internal and external audiences, including prospective and new members, families and volunteers.Ability to work independently and as part of a team.Ability to effectively manage multiple projects with conflicting priorities while meeting deadlines is essential.Passion for developing volunteers’ interest in working with youth.Spanish/Bilingual skills a plus.Be or become a registered member of the Girls Scouts of the United States of America; have a working knowledge of Girl Scout philosophy and programming, and be committed to the Girl Scout mission. Prior Girl Scout experience not required.Other RequirementsAnticipated time away from the office is less than 35%.Possess a valid driver’s License and proof of insurance.Must be able to work both in an office setting and independently off-site as necessary.Must have the ability to work occasional weekends and evenings and occasional overnights.Physical RequirementsThe physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must be able to withstand:Prolonged periods sitting at a desk and working on a computer.Operate office equipment manually.Must be able to lift and/or move up to 25 pounds at times.Individual Core CompetenciesAdaptability:
Accepts criticism and feedback, adapts to changes in the work environment, changes approach or method to best fit the situation, and manages competing demands.Communications:
Exhibits good listening and comprehension, expresses ideas and thoughts in written form and verbally, keeps others adequately informed, and uses appropriate communication methods.Customer Service:
Displays courtesy and sensitivity, manages difficult or emotional customer situations, meets commitments, responds promptly to customer needs, and solicits customer feedback to improve service.Dependability:
Commits to doing the best job possible, follows instructions and responds to management direction, keeps commitments, meets attendance and punctuality guidelines, and responds to requests for service and assistance.Cooperation:
Displays positive outlook and pleasant manner, establishes and maintains effective relations, exhibits tact and consideration, offers assistance and support to co-workers, works actively to resolve conflicts, and works cooperatively in group situations.Job Knowledge:
Competent in required job skills and knowledge, displays understanding of how job relations to others, exhibits ability to learn and apply new skills, keeps up to date of current developments, requires minimal supervision, and uses resources effectively.Other DutiesPlease note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.
Equal Opportunity EmployerGirl Scouts of Wisconsin Badgerland is an equal opportunity employer committed to creating an inclusive and diverse workforce. We actively promote anti-racism as part of our mission and welcome applicants of all backgrounds to join us in our mission to build girls of courage, confidence, and character, who make the world a better place.
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Position SummaryThe Volunteer Experience Specialist is responsible for creating an enriching and supportive environment for volunteers within a defined geographic region. This role involves providing authentic, responsive volunteer support, mentoring, training, leadership development, programming support, and exceptional customer service. The specialist will utilize Badgerland’s customer relationship management system (Salesforce) to support and document interactions with volunteers.
The ideal candidate will possess strong communication and organizational skills, a passion for building a leadership community, and the ability to inspire and motivate volunteers. They should be adept at using CRM systems and committed to enhancing volunteer satisfaction and effectiveness.
Job Type:
Hourly/Non-ExemptSalary Range:
$17-$23 per hourExpected hours:
37.5 hours per weekLocation:
La Crosse, WI
Essential Duties and ResponsibilitiesProvide authentic and responsive volunteer support, mentoring, training, leadership development, programming support, and customer service.Utilize Badgerland’s customer relationship management system (Salesforce) to document and support volunteer interactions within a defined geographic region.Ensure volunteers feel appreciated, supported, and equipped for their roles, and are prepared to deliver the Girl Scout Leadership Experience.Review and update resource documents annually to ensure members have the most accurate and up-to-date safety and regulatory standards available.Support individually registered Girl Scouts and their families.Maintain high engagement with troop volunteers using various communication methods to build and strengthen volunteer support.Ensure troops and volunteers receive necessary training and resources, and verify that all volunteers have approved background checks on file.Collaborate with the Community Development Manager to:
Recruit, onboard, and train service unit volunteers who are a strong match for their roles.Regularly assess and enhance the engagement of service unit (SU) leadership volunteers, developing and executing plans to increase engagement and strengthen the volunteer community network.Support and guide Service Units (SU) to establish and maintain healthy, high-functioning regional teams.Ensure SU volunteers have the information, tools, and resources needed to support troop leaders and retain and grow membership.
Secure caregivers to participate in troop leadership roles, including Troop Co-Leaders, Troop Support, Troop Bank Account Signors, Troop Product Support, and more, working alongside Community Engagement.Demonstrate belief in the mission and values of Girl Scouting, and subscribe to the principles expressed in the Promise and Law, as well as the mission, vision, and values of Wisconsin Badgerland Girl Scouts.Education or ExperienceBachelor's degree or higher or equivalent experience within a relevant field.A minimum of 3 or more years in developing and implementing training programs, preferably in a nonprofit or volunteer-based organization.Demonstrated ability and sensitivity working with youth and persons of diverse backgrounds, cultures, and lifestyles.Demonstrate active listening to volunteers, with a desire for proactive solution finding and identify the need for and provide conflict resolution when appropriate.Experience in supervision and management of volunteers.Strong written and oral communication skills and the ability to share the impact of the Girl Scout mission in a compelling way.Proficient in Microsoft Office Suite. Experience working with Salesforce, preferred.Ability to plan, organize and implement a multi-faceted workload, handle pressure, and meet organizational deadlines and goals.The ability to work independently with minimal oversight, take initiative, self-manage, and thrive in a fast-paced environment is essential.Ability to represent Badgerland effectively to key internal and external audiences, including prospective and new members, families and volunteers.Ability to work independently and as part of a team.Ability to effectively manage multiple projects with conflicting priorities while meeting deadlines is essential.Passion for developing volunteers’ interest in working with youth.Spanish/Bilingual skills a plus.Be or become a registered member of the Girls Scouts of the United States of America; have a working knowledge of Girl Scout philosophy and programming, and be committed to the Girl Scout mission. Prior Girl Scout experience not required.Other RequirementsAnticipated time away from the office is less than 35%.Possess a valid driver’s License and proof of insurance.Must be able to work both in an office setting and independently off-site as necessary.Must have the ability to work occasional weekends and evenings and occasional overnights.Physical RequirementsThe physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must be able to withstand:Prolonged periods sitting at a desk and working on a computer.Operate office equipment manually.Must be able to lift and/or move up to 25 pounds at times.Individual Core CompetenciesAdaptability:
Accepts criticism and feedback, adapts to changes in the work environment, changes approach or method to best fit the situation, and manages competing demands.Communications:
Exhibits good listening and comprehension, expresses ideas and thoughts in written form and verbally, keeps others adequately informed, and uses appropriate communication methods.Customer Service:
Displays courtesy and sensitivity, manages difficult or emotional customer situations, meets commitments, responds promptly to customer needs, and solicits customer feedback to improve service.Dependability:
Commits to doing the best job possible, follows instructions and responds to management direction, keeps commitments, meets attendance and punctuality guidelines, and responds to requests for service and assistance.Cooperation:
Displays positive outlook and pleasant manner, establishes and maintains effective relations, exhibits tact and consideration, offers assistance and support to co-workers, works actively to resolve conflicts, and works cooperatively in group situations.Job Knowledge:
Competent in required job skills and knowledge, displays understanding of how job relations to others, exhibits ability to learn and apply new skills, keeps up to date of current developments, requires minimal supervision, and uses resources effectively.Other DutiesPlease note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.
Equal Opportunity EmployerGirl Scouts of Wisconsin Badgerland is an equal opportunity employer committed to creating an inclusive and diverse workforce. We actively promote anti-racism as part of our mission and welcome applicants of all backgrounds to join us in our mission to build girls of courage, confidence, and character, who make the world a better place.
#J-18808-Ljbffr