Bankers Insurance
IT Support Technician (Helpdesk)
Bankers Insurance, Glen Allen, Virginia, United States, 23060
Job Details
Job LocationRichmond - Glen Allen, VA
Position TypeFull Time
Job ShiftDay
Description
We are seeking a Helpdesk Support Technician to provide technical support and troubleshooting for our internal employees. The ideal candidate will possess the following skills and qualifications:
Responsibilities:Provide desktop and peripheral support (Monitors, Printers, Scanners) for branch offices and remote employees.Install, troubleshoot, repair, and maintain personal computer hardware and software, including advanced troubleshooting ability with core Windows components, software, and hardware.Provisioning of PC endpoints. This will include:
Perform operating system installations and imaging.Ordering and Shipping equipmentEnsuring proper software deployments and configurations.
Provisioning of mobile device management on BYOD phones, including updating configuration and compliance policies as needed and wiping lost or stolen devices.Collaborating with other technical staff and/or vendors to resolve more complex issues.Some support efforts will be required outside of normal business hours, including nights and weekends, in addition to occasional travel to offsite offices.Requirements:
Proficiency with Microsoft Windows 11 Operating System and Office 365 product suite.Basic networking knowledge (OSI model, TCP/IP, subnets, DHCP, DNS)Detail oriented individual with good follow-up, follow-through, and finisher of tasks, tickets, and projectsOrganizational skills are a must, as you will have to handle multiple service requests at onceAbility to learn and willingness to take on more complex tasksStrong customer service skillsAbility to clearly relay technical data to non-technical individuals2+ years of experience in a technical support roleValid Virginia Driver's License AND reliable transportationMust be able to lift and/or carry no more than 50 pounds of equipment.Must be able to successfully pass a background checkQualifications
Preferred qualifications:
Bachelor's degree in Computer Science or related fieldRelevant technical certifications such as CompTIA A+, Network+, Security+Proficiency in Azure Active Directory, Office 365, Intune, Windows Deployment Toolkit (WDT) and System Center Configuration Manager (SCCM).Experience with Intune Autopilot deploymentsFamiliarity with PowerShell scriptingExperience with VoIP phone systemsAbility to train end users on software applications
If you are an independent problem solver who is passionate about technology and has excellent time management skills, please submit your resume and cover letter.
Job LocationRichmond - Glen Allen, VA
Position TypeFull Time
Job ShiftDay
Description
We are seeking a Helpdesk Support Technician to provide technical support and troubleshooting for our internal employees. The ideal candidate will possess the following skills and qualifications:
Responsibilities:Provide desktop and peripheral support (Monitors, Printers, Scanners) for branch offices and remote employees.Install, troubleshoot, repair, and maintain personal computer hardware and software, including advanced troubleshooting ability with core Windows components, software, and hardware.Provisioning of PC endpoints. This will include:
Perform operating system installations and imaging.Ordering and Shipping equipmentEnsuring proper software deployments and configurations.
Provisioning of mobile device management on BYOD phones, including updating configuration and compliance policies as needed and wiping lost or stolen devices.Collaborating with other technical staff and/or vendors to resolve more complex issues.Some support efforts will be required outside of normal business hours, including nights and weekends, in addition to occasional travel to offsite offices.Requirements:
Proficiency with Microsoft Windows 11 Operating System and Office 365 product suite.Basic networking knowledge (OSI model, TCP/IP, subnets, DHCP, DNS)Detail oriented individual with good follow-up, follow-through, and finisher of tasks, tickets, and projectsOrganizational skills are a must, as you will have to handle multiple service requests at onceAbility to learn and willingness to take on more complex tasksStrong customer service skillsAbility to clearly relay technical data to non-technical individuals2+ years of experience in a technical support roleValid Virginia Driver's License AND reliable transportationMust be able to lift and/or carry no more than 50 pounds of equipment.Must be able to successfully pass a background checkQualifications
Preferred qualifications:
Bachelor's degree in Computer Science or related fieldRelevant technical certifications such as CompTIA A+, Network+, Security+Proficiency in Azure Active Directory, Office 365, Intune, Windows Deployment Toolkit (WDT) and System Center Configuration Manager (SCCM).Experience with Intune Autopilot deploymentsFamiliarity with PowerShell scriptingExperience with VoIP phone systemsAbility to train end users on software applications
If you are an independent problem solver who is passionate about technology and has excellent time management skills, please submit your resume and cover letter.