Zenith Services Inc.
Business Analyst - Level 3
Zenith Services Inc., Hartford, Connecticut, us, 06112
About the RoleThe Business Analyst will support a cross-functional project team focused on driving the end-to-end digital product lifecycle for features and products improving the overall online experience of residents and businesses in the State of Connecticut. The Business Analyst will support the team by performing detailed requirements analysis, processes documentation, and some user acceptance testing consistent with the goals and objectives of the Connecticut Digital Service.Experiences Required for This RoleRequirements Analysis
– At least 3 years of experience and use cases with the following:Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutionsLeading ongoing reviews of business processes and developing optimization strategiesStaying up to date on the latest process and IT advancements to automate and modernize systemsConducting meetings and presentations to share ideas and findingsWorking closely with clients, technicians, and managerial staffManaging projects, developing project plans, and monitoring performanceUpdating, implementing and maintaining proceduresPrioritizing initiatives based on business needs and requirementsServing as a liaison between stakeholders and usersManaging competing resources and prioritiesProcess Documentation
– At least 3 years of experience and use cases with the following:Documenting and communicating the results of your requirements analysisEffectively communicating your insights and plans to cross-functional team members and managementGathering and reporting critical information from meetings with various stakeholdersMonitoring deliverables and ensuring timely completion of projectsUser Acceptance Testing
– At least 2 years of experience and use cases with the following:Ensuring solutions meet business needs and requirementsPerforming user acceptance testingDigital Platforms, Tools and Discipline
– At least 2 years of experience and use cases with the following:Working with enterprise scale digital platforms specializing in at least 3: omni-channel service delivery, web content management, customer relationship management, identity and data integrationEstablishing continuous improvement/delivery pipeline to continually improve products post-launch based on customer research and feedbackUsing productivity, communication and analysis tools to manage iterative delivery, such as JIRA/Confluence, Google Analytics, Git Repository, Microsoft Teams, Microsoft Office (Word, PowerPoint, Excel)Knowledge, Skills, and AbilityBusiness AnalysisExceptional analytical and conceptual thinking skillsThe ability to influence and determine acceptable solutions with stakeholdersAdvanced technical and documentation skillsFundamental analytical and conceptual thinking skillsReporting and presentingA track record of following through on commitmentsExcellent planning, organizational, and time management skillsA history of leading and supporting successful projectsPerformance in Complex SituationsCommunication and collaboration with state-wide partnersClearing challenges for team membersComfort in blazing a path through an ambiguous work environmentJudgement fitting to the ever-changing environmentAbility to juggle multiple project workstreamsService Design Team BuildingSupporting teammates' skills and behaviors development and deliveryA balance between strong domain expertise and flexibilityPrioritization, organization, and triage in an independent environmentEncouraging of an interactive, cooperative, collaborative, and customer-focused work environmentAbility to maintain strict confidentialityJudgement in dealing effectively and diplomatically with all levels of government staffPreferred Skills & QualificationsOther Desirable SkillsA bachelor's or master's degree in business or related field3 years of business analysis or a related field.1 year of user-centered design1 year of user research and analytics1 year of customer relationship management platforms such as Salesforce1 year of web content management platforms such as Sitecore
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– At least 3 years of experience and use cases with the following:Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutionsLeading ongoing reviews of business processes and developing optimization strategiesStaying up to date on the latest process and IT advancements to automate and modernize systemsConducting meetings and presentations to share ideas and findingsWorking closely with clients, technicians, and managerial staffManaging projects, developing project plans, and monitoring performanceUpdating, implementing and maintaining proceduresPrioritizing initiatives based on business needs and requirementsServing as a liaison between stakeholders and usersManaging competing resources and prioritiesProcess Documentation
– At least 3 years of experience and use cases with the following:Documenting and communicating the results of your requirements analysisEffectively communicating your insights and plans to cross-functional team members and managementGathering and reporting critical information from meetings with various stakeholdersMonitoring deliverables and ensuring timely completion of projectsUser Acceptance Testing
– At least 2 years of experience and use cases with the following:Ensuring solutions meet business needs and requirementsPerforming user acceptance testingDigital Platforms, Tools and Discipline
– At least 2 years of experience and use cases with the following:Working with enterprise scale digital platforms specializing in at least 3: omni-channel service delivery, web content management, customer relationship management, identity and data integrationEstablishing continuous improvement/delivery pipeline to continually improve products post-launch based on customer research and feedbackUsing productivity, communication and analysis tools to manage iterative delivery, such as JIRA/Confluence, Google Analytics, Git Repository, Microsoft Teams, Microsoft Office (Word, PowerPoint, Excel)Knowledge, Skills, and AbilityBusiness AnalysisExceptional analytical and conceptual thinking skillsThe ability to influence and determine acceptable solutions with stakeholdersAdvanced technical and documentation skillsFundamental analytical and conceptual thinking skillsReporting and presentingA track record of following through on commitmentsExcellent planning, organizational, and time management skillsA history of leading and supporting successful projectsPerformance in Complex SituationsCommunication and collaboration with state-wide partnersClearing challenges for team membersComfort in blazing a path through an ambiguous work environmentJudgement fitting to the ever-changing environmentAbility to juggle multiple project workstreamsService Design Team BuildingSupporting teammates' skills and behaviors development and deliveryA balance between strong domain expertise and flexibilityPrioritization, organization, and triage in an independent environmentEncouraging of an interactive, cooperative, collaborative, and customer-focused work environmentAbility to maintain strict confidentialityJudgement in dealing effectively and diplomatically with all levels of government staffPreferred Skills & QualificationsOther Desirable SkillsA bachelor's or master's degree in business or related field3 years of business analysis or a related field.1 year of user-centered design1 year of user research and analytics1 year of customer relationship management platforms such as Salesforce1 year of web content management platforms such as Sitecore
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