CyberTec
Business Analyst
CyberTec, New London, Connecticut, us, 06320
CTDS Grants Business AnalystRequisition Name - Business Analyst - Level 3Quantity Requested 2Submission Deadline 09/11/2023Location RemoteMinimum 10 Years' experience1 Professional Reference + must be on your W2
Description
This is UsThe State of Connecticut is embarking upon a digital transformation to uplift the lives and well-being of our residents, businesses, and employees. Our goal is to improve access to our programs and services, making interaction with government easier. When you join the Connecticut Digital Service (CTDS), you'll be part of a team creating simple experiences personalized for everyone. If you enjoy solving complex problems with a curious, supportive, high-performing team, then the State of Connecticut is the place for you.Is This You?nalytic . You naturally think logically and can explain difficult concepts to non-technical users.Embrace Change . You think outside of the box, want to understand the perspectives of others, and will interpret and validate with data.Curiosity . You want to know the user's needs, understand a project's 'why' as well as the 'what', and look forward to getting to the bottom of a mystery.About the RoleThe Business Analyst will support a cross-functional project teams focused on driving the end-to-end digital product lifecycle for features and products to improve the overall online experience of residents and businesses in the State of Connecticut. The Business Analyst will support one or more teams by performing detailed requirements analysis, create and maintain relevant product/project documentation, and perform solution testing consistent with the goals and objectives of the Connecticut Digital Service.Experiences Required for This RoleGrant Administration Domain expertise in the following required:Understanding of the entire grant administration process, from discovery and initial proposal submission to award management and compliance reportingFamiliarity with the various stages of grant evaluation, budgeting, and fund allocationKnowledge of regulatory requirements, documentation, and reporting obligations associated with grants administrationbility to collaborate with various stakeholders, including government agencies, program managers, and grant applicants, to ensure seamless adoption and effective utilization of digital grants platformRequirements Analysis At least 5 years of experience and use cases with the following:Evaluating business processes and user needsnticipating requirements, uncovering areas for improvement, and developing and implementing solutionsEffectively communicating your insights and plans to technical and non-technical audiences, including cross-functional team members, stakeholders, and managementPrioritizing requirements based on product roadmap, business needs, and technical feasibilityNavigating complex stakeholder relationships, competing resources, and prioritiesRequirements Documentation At least 3 years of experience and use cases with the following:Conducting meetings and presentations to share ideas and findingsDocumenting results of your requirements analysis in the format of user flows, system flows, system requirements, user stories, and user acceptance criteriaSolution Testing At least 2 years of experience and use cases with the following:Ensuring solutions meet business needs and requirementsPerforming user acceptance testingClassifying and documenting defectsDigital Platforms, Tools and Discipline At least 2 years of experience and use cases with the following:Working with enterprise scale digital platforms specializing in at least 3: omni-channel service delivery, web content management, customer relationship management, identity and data integrationEstablishing continuous improvement/delivery pipeline to continually improve products post-launch based on customer research and feedbackUsing of productivity, communication and analysis tools to manage iterative delivery, such as JIRA/Confluence, Google Analytics, Git Repository, Microsoft Teams, Microsoft Office (Word, PowerPoint, Excel)Staying up to date on the latest process and IT advancements to automate and modernize systemsKnowledge, Skills, and AbilityBusiness AnalysisExceptional analytical and conceptual thinking skillsThe ability to influence and determine acceptable solutions with stakeholdersdvanced technical and documentation skillsFundamental analytical and conceptual thinking skillsReporting and presentingtrack record of following through on commitmentsExcellent planning, organizational, and time management skillshistory of leading and supporting successful projectsPerformance in Complex SituationsCommunication and collaboration with state-wide partnersClearing challenges for team membersComfort in blazing a path through an ambiguous work environmentJudgement fitting to the ever-changing environmentbility to juggle multiple project workstreamsTeam BuildingSupporting teammates' skills and behaviors development and deliverybalance between strong domain expertise and flexibilityPrioritization, organization, and triage in an independent environmentEncouraging of an interactive, cooperative, collaborative, and customer-focused work environmentbility to maintain strict confidentialityJudgement in dealing effectively and diplomatically with all levels of government staffPreferred Skills & QualificationsOther Desirable Skillsbachelor's or master's degree in business or related field5 years of business analysis or a related field.2 years of user-centered design2 years of user research and analytics1 year of customer relationship management platforms such as Salesforce1 year of web content management platforms such as Sitecore1 year of cloud-based services and solutions such as Azure
Description
This is UsThe State of Connecticut is embarking upon a digital transformation to uplift the lives and well-being of our residents, businesses, and employees. Our goal is to improve access to our programs and services, making interaction with government easier. When you join the Connecticut Digital Service (CTDS), you'll be part of a team creating simple experiences personalized for everyone. If you enjoy solving complex problems with a curious, supportive, high-performing team, then the State of Connecticut is the place for you.Is This You?nalytic . You naturally think logically and can explain difficult concepts to non-technical users.Embrace Change . You think outside of the box, want to understand the perspectives of others, and will interpret and validate with data.Curiosity . You want to know the user's needs, understand a project's 'why' as well as the 'what', and look forward to getting to the bottom of a mystery.About the RoleThe Business Analyst will support a cross-functional project teams focused on driving the end-to-end digital product lifecycle for features and products to improve the overall online experience of residents and businesses in the State of Connecticut. The Business Analyst will support one or more teams by performing detailed requirements analysis, create and maintain relevant product/project documentation, and perform solution testing consistent with the goals and objectives of the Connecticut Digital Service.Experiences Required for This RoleGrant Administration Domain expertise in the following required:Understanding of the entire grant administration process, from discovery and initial proposal submission to award management and compliance reportingFamiliarity with the various stages of grant evaluation, budgeting, and fund allocationKnowledge of regulatory requirements, documentation, and reporting obligations associated with grants administrationbility to collaborate with various stakeholders, including government agencies, program managers, and grant applicants, to ensure seamless adoption and effective utilization of digital grants platformRequirements Analysis At least 5 years of experience and use cases with the following:Evaluating business processes and user needsnticipating requirements, uncovering areas for improvement, and developing and implementing solutionsEffectively communicating your insights and plans to technical and non-technical audiences, including cross-functional team members, stakeholders, and managementPrioritizing requirements based on product roadmap, business needs, and technical feasibilityNavigating complex stakeholder relationships, competing resources, and prioritiesRequirements Documentation At least 3 years of experience and use cases with the following:Conducting meetings and presentations to share ideas and findingsDocumenting results of your requirements analysis in the format of user flows, system flows, system requirements, user stories, and user acceptance criteriaSolution Testing At least 2 years of experience and use cases with the following:Ensuring solutions meet business needs and requirementsPerforming user acceptance testingClassifying and documenting defectsDigital Platforms, Tools and Discipline At least 2 years of experience and use cases with the following:Working with enterprise scale digital platforms specializing in at least 3: omni-channel service delivery, web content management, customer relationship management, identity and data integrationEstablishing continuous improvement/delivery pipeline to continually improve products post-launch based on customer research and feedbackUsing of productivity, communication and analysis tools to manage iterative delivery, such as JIRA/Confluence, Google Analytics, Git Repository, Microsoft Teams, Microsoft Office (Word, PowerPoint, Excel)Staying up to date on the latest process and IT advancements to automate and modernize systemsKnowledge, Skills, and AbilityBusiness AnalysisExceptional analytical and conceptual thinking skillsThe ability to influence and determine acceptable solutions with stakeholdersdvanced technical and documentation skillsFundamental analytical and conceptual thinking skillsReporting and presentingtrack record of following through on commitmentsExcellent planning, organizational, and time management skillshistory of leading and supporting successful projectsPerformance in Complex SituationsCommunication and collaboration with state-wide partnersClearing challenges for team membersComfort in blazing a path through an ambiguous work environmentJudgement fitting to the ever-changing environmentbility to juggle multiple project workstreamsTeam BuildingSupporting teammates' skills and behaviors development and deliverybalance between strong domain expertise and flexibilityPrioritization, organization, and triage in an independent environmentEncouraging of an interactive, cooperative, collaborative, and customer-focused work environmentbility to maintain strict confidentialityJudgement in dealing effectively and diplomatically with all levels of government staffPreferred Skills & QualificationsOther Desirable Skillsbachelor's or master's degree in business or related field5 years of business analysis or a related field.2 years of user-centered design2 years of user research and analytics1 year of customer relationship management platforms such as Salesforce1 year of web content management platforms such as Sitecore1 year of cloud-based services and solutions such as Azure