Shift Lead

Job Responsibilities:Opens and closes the store in the absence of store management, including all required systems start-ups, cash handling, and ensuring the floor and stock room are ready for business.Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested.Models and delivers a distinctive and delightful customer experience.Customer Experience:Engages customers and patients by greeting them and offering assistance with products and services.Resolves customer issues and answers questions to ensure a positive customer experience.Models and shares customer service best practices with all team members.Operations:Responsible for holding store keys to open and close without management as necessary.Assists and coaches other team members with warehouse and vendor ordering processes.Registers all related sales on assigned cash register, including records of scanning errors and price modifications.Assists in evaluating and developing displays, including promotional and seasonal merchandise.Maintains accurate inventory counts and on-hand quantities.Ensures compliance with the Outdate program.Responsible for basic department pricing and daily price changes.Assists with bookkeeping activities as necessary.Ensures clean and orderly store condition and appearance.Assists with separation of food items and stock rotation.Has working knowledge of store systems and equipment.Assists at Pharmacy out window as requested.Ensures compliance with state and local laws regarding regulated products.Responsible for bag checks of team members before leaving the store.Complies with all company policies and procedures.Completes special assignments and other tasks as assigned.Training & Personal Development:Attends training and completes PPLs requested by Manager.Obtains and maintains valid PTCB certification or pharmacy license as required by state.Communications:Serves as a liaison between management and non-management team members.Reports disciplinary issues and customer complaints to management.Job ID:

1445842BRCompany:

WalgreensEmployment Type:

Full-timeJob Function:

RetailLocation:

1905 STATE ROUTE 33, NEPTUNE, NJ, 07753External Basic Qualifications:One year of prior leadership, supervisory, or retail key holder work experience.Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)Preferred Qualifications:Knowledge of store inventory control is preferred.

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