GovCIO
Desktop/Lifecycle Team Lead
GovCIO, Aberdeen Proving Ground, Maryland, United States,
GovCIO Desktop/Lifecycle Team Lead Aberdeen Proving Ground, Maryland
GovCIO is seeking a Desktop/Lifecycle Team Lead to join our contract providing the Army Communication Electronics Command (CECOM) with IT Support Services. This position will be responsible for leading a team of 14 full-time IT support personnel, who will provide technical support, system administration support, imaging and lifecycle support to CECOM.ResponsibilitiesServe as Government POC for Administrative Communications and Coordination of work.Support the installation Network Enterprise Center (NEC) in monitoring NIPRnet and SIPRnet network activity and user rights and privileges.Provide desktop service support on NIPR and SIPR networks or in standalone, non-networked operating environment, complying with the NEC network rules and regulations.Provide technical support and tenant desktop administration support for desktop operating system environment, Army Gold Master image, COTS applications, and Government issued end-user devices (e.g. tablets).Respond to customer support requests, troubleshooting and problem resolution adhering to enhanced performance standards.Desktop software support.Respond and resolve help desk tickets.Install and support Government furnished software and hardware.Service all tickets for installation and replacement of printer toner cartridges.Service all tickets for installation/replacement of printer fuser kits.Provide IAVA/STIG compliance for all supported laptops, desktops, and printers.Analyze new hardware performance and issues.Install network Multi-Function Printers (MFP).Perform hard drive sanitization as required.Provide written evaluations, procedures, checklists, and instructions for CIO approval.Provide technical advice and IT Acquisition planning support.Provide off-site support.Provide rapid response for Very Important Personnel (VIP).Transfer of user data.QualificationsHigh School with 3 - 6 years (or commensurate experience).Required Skills and ExperienceCertifications:DoD 8570.01 M Baseline Certification Required (CSEC, Security+ CE, SSCP and CCNA-Security+ or equivalent as specified in the DoD 8570.01 M).DoD 8570.01 M Computing Environment Certified (MCDST: Microsoft Certified Desktop Support Technician or equivalent as specified in DoD 8570.01 M) IAT – II Certification.Five or more years of related experience.Clearance Required: Secret.Company OverviewGovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?We are an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.Posted Salary RangeUSD $37,500.00 - USD $55,000.00 /Yr.
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GovCIO is seeking a Desktop/Lifecycle Team Lead to join our contract providing the Army Communication Electronics Command (CECOM) with IT Support Services. This position will be responsible for leading a team of 14 full-time IT support personnel, who will provide technical support, system administration support, imaging and lifecycle support to CECOM.ResponsibilitiesServe as Government POC for Administrative Communications and Coordination of work.Support the installation Network Enterprise Center (NEC) in monitoring NIPRnet and SIPRnet network activity and user rights and privileges.Provide desktop service support on NIPR and SIPR networks or in standalone, non-networked operating environment, complying with the NEC network rules and regulations.Provide technical support and tenant desktop administration support for desktop operating system environment, Army Gold Master image, COTS applications, and Government issued end-user devices (e.g. tablets).Respond to customer support requests, troubleshooting and problem resolution adhering to enhanced performance standards.Desktop software support.Respond and resolve help desk tickets.Install and support Government furnished software and hardware.Service all tickets for installation and replacement of printer toner cartridges.Service all tickets for installation/replacement of printer fuser kits.Provide IAVA/STIG compliance for all supported laptops, desktops, and printers.Analyze new hardware performance and issues.Install network Multi-Function Printers (MFP).Perform hard drive sanitization as required.Provide written evaluations, procedures, checklists, and instructions for CIO approval.Provide technical advice and IT Acquisition planning support.Provide off-site support.Provide rapid response for Very Important Personnel (VIP).Transfer of user data.QualificationsHigh School with 3 - 6 years (or commensurate experience).Required Skills and ExperienceCertifications:DoD 8570.01 M Baseline Certification Required (CSEC, Security+ CE, SSCP and CCNA-Security+ or equivalent as specified in the DoD 8570.01 M).DoD 8570.01 M Computing Environment Certified (MCDST: Microsoft Certified Desktop Support Technician or equivalent as specified in DoD 8570.01 M) IAT – II Certification.Five or more years of related experience.Clearance Required: Secret.Company OverviewGovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?We are an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.Posted Salary RangeUSD $37,500.00 - USD $55,000.00 /Yr.
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