Digital Consultants, LLC
Desktop/Lifecycle Team Lead
Digital Consultants, LLC, Sierra Vista, Arizona, United States, 85635
Leading with our people, Digital Consultants' mission is to deliver the highest level of professional solutions while being a trusted partner and advisor to our customers. With a culture of practicality, opportunity, and creativity we remain dedicated to being honest, trustworthy, respectful, and ethical in everything we do. We are a certified SBA 8(a) small, disadvantaged business that supports multiple IT customers within the Federal, civilian, and private sectors. Digital Consultants also offers our employees growth opportunities, competitive wages, and a full benefits package. Our founding principles, Fairness and Common Sense, make working here more than a job, it’s the Digital family.
Digital Consultants is seeking a Desktop/Lifecycle Team Lead to join our contract providing the Army Communication Electronics Command (CECOM) with IT Support Services. This position will be responsible for leading a team of 14 full-time IT support personnel, who will provide technical support, system administration support, imaging, and lifecycle support to CECOM.
Duties to include:
Serve as Government POC for Administrative Communications and Coordination of work
Support the installation Network Enterprise Center (NEC) in monitoring NIPRnet and SIPRnet network activity and user rights and privileges.
Provide desktop service support on NIPR and SIPR networks or in a standalone, non-networked operating environment. Comply with the NEC network rules and regulations when performing contractual responsibilities.
Support services provide technical support and tenant desktop administration support for desktop operating system environment, Army Gold Master image, COTS applications, and Government issued end-user devices (e.g., tablets).
Customer support response, troubleshooting, and problem resolution will adhere to enhanced performance standards. In addition to required system administrator IA functions, desktop support duties include but are not limited to:
Desktop software support
Respond and resolve help desk tickets
Install and support Government furnished software and hardware
Service all tickets for installation and replacement of printer toner cartridges
Service all tickets for installation/replacement of printer fuser kits
Provide IAVA/STIG compliance for all supported laptops, desktops, and printers
Analyze network failures
Analyze new hardware performance and issues
Install network Multi-Function Printers (MFP)
Perform hard drive sanitization as required
Provide written evaluations, procedures, checklists, and instructions for CIO approval
Provide technical advice and IT Acquisition planning support
Provide off-site support
Provide rapid response for Very Important Personnel (VIP)
Transfer of user data
Requirements:
US Citizenship Required
Secret clearance
Certifications:
DoD 8570.01 M Baseline Certification Required (CSEC, Security+ CE, SSCP and CCNA-Security+ or equivalent as specified in the DoD 8570.01 M)
DoD 8570.01 M Computing Environment Certified (MCDST: Microsoft Certified Desktop Support Technician or equivalent as specified in DoD 8570.01 M) IAT – II Certification
Five or more years of related experience
Digital Consultants, an inclusive and welcoming company, is fully committed to hiring and retaining a diverse workforce without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, age (40 or older), disability, Veterans status, or any other protected characteristic.
We provide reasonable accommodations to individuals who need assistance during any part of the employment process. If you need assistance navigating Digital Consultants job openings or applying for a position, please send an email to recruiting@digitalconsultants.org or call 571-306-3444. Please provide your contact information and let us know how we can assist you.
Job Type: Full-time
Pay: $82,000.00 - $95,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Life insurance
Paid time off
Referral program
Retirement plan
Tuition reimbursement
Vision insurance
Schedule:
8 hour shift
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Digital Consultants is seeking a Desktop/Lifecycle Team Lead to join our contract providing the Army Communication Electronics Command (CECOM) with IT Support Services. This position will be responsible for leading a team of 14 full-time IT support personnel, who will provide technical support, system administration support, imaging, and lifecycle support to CECOM.
Duties to include:
Serve as Government POC for Administrative Communications and Coordination of work
Support the installation Network Enterprise Center (NEC) in monitoring NIPRnet and SIPRnet network activity and user rights and privileges.
Provide desktop service support on NIPR and SIPR networks or in a standalone, non-networked operating environment. Comply with the NEC network rules and regulations when performing contractual responsibilities.
Support services provide technical support and tenant desktop administration support for desktop operating system environment, Army Gold Master image, COTS applications, and Government issued end-user devices (e.g., tablets).
Customer support response, troubleshooting, and problem resolution will adhere to enhanced performance standards. In addition to required system administrator IA functions, desktop support duties include but are not limited to:
Desktop software support
Respond and resolve help desk tickets
Install and support Government furnished software and hardware
Service all tickets for installation and replacement of printer toner cartridges
Service all tickets for installation/replacement of printer fuser kits
Provide IAVA/STIG compliance for all supported laptops, desktops, and printers
Analyze network failures
Analyze new hardware performance and issues
Install network Multi-Function Printers (MFP)
Perform hard drive sanitization as required
Provide written evaluations, procedures, checklists, and instructions for CIO approval
Provide technical advice and IT Acquisition planning support
Provide off-site support
Provide rapid response for Very Important Personnel (VIP)
Transfer of user data
Requirements:
US Citizenship Required
Secret clearance
Certifications:
DoD 8570.01 M Baseline Certification Required (CSEC, Security+ CE, SSCP and CCNA-Security+ or equivalent as specified in the DoD 8570.01 M)
DoD 8570.01 M Computing Environment Certified (MCDST: Microsoft Certified Desktop Support Technician or equivalent as specified in DoD 8570.01 M) IAT – II Certification
Five or more years of related experience
Digital Consultants, an inclusive and welcoming company, is fully committed to hiring and retaining a diverse workforce without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, age (40 or older), disability, Veterans status, or any other protected characteristic.
We provide reasonable accommodations to individuals who need assistance during any part of the employment process. If you need assistance navigating Digital Consultants job openings or applying for a position, please send an email to recruiting@digitalconsultants.org or call 571-306-3444. Please provide your contact information and let us know how we can assist you.
Job Type: Full-time
Pay: $82,000.00 - $95,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Life insurance
Paid time off
Referral program
Retirement plan
Tuition reimbursement
Vision insurance
Schedule:
8 hour shift
#J-18808-Ljbffr