Mcgrathlex
Service Advisor
Mcgrathlex, Chicago, Illinois, United States, 60290
McGrath Acura of Downtown Chicago is expanding its customer service team. Our main objective as Automotive Service Professionals is to do everything in our power to ensure our customers are driving a safe and reliable vehicle. We want to hire service advisors who are extremely customer-focused and want to build long-term relationships. If you are looking for an opportunity with excellent career growth while working for a company that treats their employees like family, then join our team and help us grow to the next level!BENEFITS
• All Sundays Off• 401(k) 50% Match• Health & Dental Care• Holiday Bonus Pay• Progressive, Rewarding Pay Plans• Top Performing Long-Term Employees Receive Promotion Opportunities• Two Weeks Paid Vacation After Two YearsRESPONSIBILITIES
Greet customers promptlyObtain customer and vehicle informationClearly report all vehicle symptoms as described by the customerDetermine and recommend maintenance based on age, mileage and history of vehiclePrepare a complete and accurate estimate of cost for labor and partsEstablish follow up timeMonitor the progress of each vehicle throughout the day, and update customers frequentlyVerify that the final invoice reconciles with the work performed on the repair orderExplain all completed work and charges to customersREQUIREMENTS
Proven record of achieving exceptional customer satisfactionPast experience as a service advisor, assistant lane manager, or service consultantAbove-average energy levelA desire for a long-term career with a growing organizationPersonal and professional integrityComputer skills and willingness to learn new programsEEOC Statement:McGrath Acura of Downtown Chicago is an equal opportunity employer and does not discriminate against applicants or employees based on age, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation, or any other applicable legally protected characteristics. All qualified applicants will receive consideration for employment without regard to any of these characteristics.
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• All Sundays Off• 401(k) 50% Match• Health & Dental Care• Holiday Bonus Pay• Progressive, Rewarding Pay Plans• Top Performing Long-Term Employees Receive Promotion Opportunities• Two Weeks Paid Vacation After Two YearsRESPONSIBILITIES
Greet customers promptlyObtain customer and vehicle informationClearly report all vehicle symptoms as described by the customerDetermine and recommend maintenance based on age, mileage and history of vehiclePrepare a complete and accurate estimate of cost for labor and partsEstablish follow up timeMonitor the progress of each vehicle throughout the day, and update customers frequentlyVerify that the final invoice reconciles with the work performed on the repair orderExplain all completed work and charges to customersREQUIREMENTS
Proven record of achieving exceptional customer satisfactionPast experience as a service advisor, assistant lane manager, or service consultantAbove-average energy levelA desire for a long-term career with a growing organizationPersonal and professional integrityComputer skills and willingness to learn new programsEEOC Statement:McGrath Acura of Downtown Chicago is an equal opportunity employer and does not discriminate against applicants or employees based on age, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation, or any other applicable legally protected characteristics. All qualified applicants will receive consideration for employment without regard to any of these characteristics.
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