Pleasant Valley Corporation
Director of Specialty Service Operations
Pleasant Valley Corporation, Independence, Ohio, United States, 44131
DIRECTOR, SPECIALTY SERVICE OPERATIONS
Join one of the nation's rapidly expanding leaders in
Commercial Construction and Facility Management!
PLEASANT VALLEY CORPORATION
,
a successful and stable,
family-owned and operated Commercial Real Estate Firm established in 1976 and headquartered in Medina, Ohio, boasts a dynamic presence across four key divisions: Construction, Facility Management, Property Management, and Real Estate Brokerage.
Our comprehensive suite of commercial property services is characterized by effective project management, proactive communication, top-tier workmanship, and cutting-edge solutions.
WE OFFER
an
exceptional culture and positive work environment, competitive earnings, comprehensive benefits, personal recognition, individual development opportunities, and a clear path for career advancement!
We're seeking a dynamic Director to report to the President of our Facilities Management Division.
Job Details
Full-Time
8:30a – 5:00p
Work Location: Onsite – Independence, OH
Division: Facilities Management
Reports to: President, Facilities Management
Job Purpose
Oversee an Operations Team of department leaders and support personnel providing trade-specific services to clients nationwide; build customer relationships and manage expectations, working to achieve objectives, revenue, and budgetary targets.
Responsibilities
Creates and communicates budgeted
goals and objectives to the Operations staff to support the business
mission, strategic direction, and the current year budget.
Develops, maintains, and tracks
the work order metrics and measurements to meet current year budget and
customer service requirements; evaluates results vs objectives and takes
corrective action.
Directs and coordinates
activities related to work order process flow required to meet customer
expectations.
Defines operational and staffing
requirements with appropriate timelines; implements planned ramp-ups to
support any step-change increase or reallocation of resources
Provides regular performance
reviews of the customer experience and service delivery; participates and
responds to performance issues to meet service expectations.
Monitors vendor performance
results and drives improvements or recommends disengagement/replacements
of vendors as needed.
Defines
staffing requirements based on the demands of the business; participates
in hiring and training.
Requirements
10+ years of industry knowledge with advanced expertise in
Commercial Facility Management ,.Bachelor's Degree or the equivalent combination of experience and education.7+ years of leadership experience in a comparable environment.Expert knowledge of operational functions related to specialty and general trades such as plumbing, HVAC, janitorial operations, etc.Certifications: Project Management Professional (PMP) and Six Sigma (or similar program) preferred but not required.
Do YOU have these qualities?
Apply now to explore a fulfilling career with Pleasant Valley Corporation!
#J-18808-Ljbffr
Join one of the nation's rapidly expanding leaders in
Commercial Construction and Facility Management!
PLEASANT VALLEY CORPORATION
,
a successful and stable,
family-owned and operated Commercial Real Estate Firm established in 1976 and headquartered in Medina, Ohio, boasts a dynamic presence across four key divisions: Construction, Facility Management, Property Management, and Real Estate Brokerage.
Our comprehensive suite of commercial property services is characterized by effective project management, proactive communication, top-tier workmanship, and cutting-edge solutions.
WE OFFER
an
exceptional culture and positive work environment, competitive earnings, comprehensive benefits, personal recognition, individual development opportunities, and a clear path for career advancement!
We're seeking a dynamic Director to report to the President of our Facilities Management Division.
Job Details
Full-Time
8:30a – 5:00p
Work Location: Onsite – Independence, OH
Division: Facilities Management
Reports to: President, Facilities Management
Job Purpose
Oversee an Operations Team of department leaders and support personnel providing trade-specific services to clients nationwide; build customer relationships and manage expectations, working to achieve objectives, revenue, and budgetary targets.
Responsibilities
Creates and communicates budgeted
goals and objectives to the Operations staff to support the business
mission, strategic direction, and the current year budget.
Develops, maintains, and tracks
the work order metrics and measurements to meet current year budget and
customer service requirements; evaluates results vs objectives and takes
corrective action.
Directs and coordinates
activities related to work order process flow required to meet customer
expectations.
Defines operational and staffing
requirements with appropriate timelines; implements planned ramp-ups to
support any step-change increase or reallocation of resources
Provides regular performance
reviews of the customer experience and service delivery; participates and
responds to performance issues to meet service expectations.
Monitors vendor performance
results and drives improvements or recommends disengagement/replacements
of vendors as needed.
Defines
staffing requirements based on the demands of the business; participates
in hiring and training.
Requirements
10+ years of industry knowledge with advanced expertise in
Commercial Facility Management ,.Bachelor's Degree or the equivalent combination of experience and education.7+ years of leadership experience in a comparable environment.Expert knowledge of operational functions related to specialty and general trades such as plumbing, HVAC, janitorial operations, etc.Certifications: Project Management Professional (PMP) and Six Sigma (or similar program) preferred but not required.
Do YOU have these qualities?
Apply now to explore a fulfilling career with Pleasant Valley Corporation!
#J-18808-Ljbffr