MILLENNIUMSOFT
Customer Advocacy Technical Specialist
MILLENNIUMSOFT, San Diego, California, United States, 92189
Position : Customer Advocacy Technical Specialist
Location : San Diego, CA
Duration : 6 Months Contract
Total Hours/week :40.00
1st shift
Description:
Summary
Customer Advocacy - Technical is responsible for managing the technical related customer experiences for our products and services.
This role will be supporting complaint handling for the Infusion Pump and Monitoring products.
What is expected of you for success in your role:
Demonstrates working knowledge of the product line and how products are used and serviced
Demonstrates working knowledge of basic electronics and mechanics
Demonstrates working knowledge of medical device regulations
Assessment of risk for situation under investigation
Conducts tests as instructed by others and often participates in the creation of the test methods
Follows written procedures and accepted flow charts to determine the significance of each complaint received
Escalates complaints as defined by the Quality system
Documents customer feedback and initial assessment information without adding opinion
Forwards information to appropriate people as defined in written procedures including complaint assessment based on formal flow charts and product knowledge
Writes or reviews technical customer closure letters prior to closing complaint files for most issues
Qualifications:
BA or BS required, Engineering or Technical discipline preferred
0 -2 years’ experience in Quality, Regulatory, or Operations
Knowledge of FDA regulations, trends for medical devices
Knowledge of ISO standards, manufacturing, federal regulations
Experience with SAP and Trackwise preferred
Location : San Diego, CA
Duration : 6 Months Contract
Total Hours/week :40.00
1st shift
Description:
Summary
Customer Advocacy - Technical is responsible for managing the technical related customer experiences for our products and services.
This role will be supporting complaint handling for the Infusion Pump and Monitoring products.
What is expected of you for success in your role:
Demonstrates working knowledge of the product line and how products are used and serviced
Demonstrates working knowledge of basic electronics and mechanics
Demonstrates working knowledge of medical device regulations
Assessment of risk for situation under investigation
Conducts tests as instructed by others and often participates in the creation of the test methods
Follows written procedures and accepted flow charts to determine the significance of each complaint received
Escalates complaints as defined by the Quality system
Documents customer feedback and initial assessment information without adding opinion
Forwards information to appropriate people as defined in written procedures including complaint assessment based on formal flow charts and product knowledge
Writes or reviews technical customer closure letters prior to closing complaint files for most issues
Qualifications:
BA or BS required, Engineering or Technical discipline preferred
0 -2 years’ experience in Quality, Regulatory, or Operations
Knowledge of FDA regulations, trends for medical devices
Knowledge of ISO standards, manufacturing, federal regulations
Experience with SAP and Trackwise preferred