Counter Manager (Full Time) Nordstrom Palo Alto - Charlotte Tilbury

OVERALL PURPOSE OF THE ROLE: The Counter Manager is responsible for the effective and efficient operations of the Charlotte Tilbury brand. Always demonstrating the 5 P’s Professional, Proactive, Passionate, Prescriptive and Potential. An ambassador for the Charlotte Tilbury brand, the Counter Manager will reflect the brand values and customer base. Responsible for achieving optimal financial results by maximizing top line sales potential and ensuring superior service to our customers. The Counter Manager is also responsible for anticipating needs while executing with excellence the sales, events, merchandising, operations, training and employee development, among other tasks in this position.MAIN DUTIES AND RESPONSIBILITIES:SalesDrive financial results in store to meet and exceed plan. Including Key Performance Indicators (KPI’s) – examples; Average Unit Sales (AUS) and Items Per Transaction (IPT)Lead by example on personal KPI goals.Communicate and manage agreed goals with the staff.Responsible for being specialist amongst the retail artistry brands, demonstrating entrepreneurial spirit within the parameters of the Company guidelines.Customer ServiceManage customer queries, through the use of sound judgement and achieving positive outcomesBuild partnership with the Account Executive and Area Trainer to ensure continuous training and development of the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistryTake every opportunity to extend exceptional customer service beyond the in-store experience.Team managementProactively anticipate staffing needs, including sourcing and selecting talent to deliver business objectives, inclusive of a bench for freelance and permanent staff.Determine individual and team sales targets to meet and exceed planAnalyze business performance and proactively plan strategy within day to day business and events.Consistently promote the Tilbury Touch to the team and customers.Lead by example always to promote the Tilbury Touch and exceptional customer serviceCreate and maintain an atmosphere of open and positive communication, professionalism and creativity always through team meetings and a collaborative management styleRecognize and celebrate great performanceOperationsEnsure that the counter is ‘customer ready’ from open to close of businessMaintain the required inventory levels and accurate stock filesControl store expenses (i.e. counter consumables) within budget guidelinesImplement visual merchandising, new launch displays and collateral placement as directed by the marketing teamMaintain technology on counterRaise operational issues for resolution in a timely mannerStore and Retail Partner RelationshipsEstablish and develop a cooperative and mutually respectful relationship with the store retail operations teamProactively suggest win-win opportunities to drive sales within storeSchedule team to optimize coverage according to customer flowMaintain excellent counter hygiene standardsMaintain the store standards and policies at all times