AEG
CRM Administrator | OVG Austin Office
AEG, Austin, Texas, us, 78716
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Overview
The CRM Administrator will be responsible for managing and optimizing our Salesforce Customer Relationship Management (CRM) system across multiple Oak View Group venues, ensuring its reliability and performance for the Premium Sales & Service teams. This role involves advanced configuration, customization, and maintenance of the Salesforce CRM platform to ensure it supports the organization's sales, marketing, and customer service goals. The ideal candidate will have extensive experience with CRM systems, a deep understanding of business processes, and the technical expertise to enhance CRM functionality.
This position will support the OVG Premium team in all aspects of selling and servicing premium seating at multiple Oak View Group venues. This role will work closely with other departments and is a Monday - Friday in-person role based out of the Oak View Group office in Austin, TX.
This role will pay a salary of $125,000 to $135,000.
Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).
This position will remain open until Sept 30, 2024
Responsibilities
Oversee all aspects of Salesforce CRM software including user and license management, new user setup/deactivation, roles, profiles, permissions, and public groups for Premium SalesBuild and maintain custom objects, fields, layouts, validation rules, triggers, flows, etc. to improve the sales and customer relationship management processesCreate, manage, and execute CRM data management and hygiene standards and practices across multiple OVG venuesOptimize CRM integrations and processes to improve user efficiency and data qualityCoordinate and manage lead and campaign distribution across multiple sales teams and venuesDevelop and implement custom dashboards and reports to provide insights into customer behavior, sales performance, and other key metrics to support OVG Premium leadership and team membersAssist in the development of business intelligence solutions to support decision-makingSupport analyst and coordinator projectsConduct ongoing user training sessions and support at multiple OVG venuesCreate training materials for Salesforce usersMonitor system health and security and perform regular system auditsSupport ticketing, invoicing, and contract integrations through SalesforceWork with Salesforce vendors to optimize integrations, resolve issues, troubleshoot support-related items, implement updates, and leverage new featuresImport, export, and manipulate data as neededComplete other duties as assignedQualifications
Required Skills:
Proactive attitude to platform enhancementsScale best practice solutions to team members across multiple venuesDetail-oriented and organized, with the ability to manage and prioritize multiple priorities and deadlinesStrong analytical and problem-solving skills with the ability to interpret complex data setsAbility to translate business requirements into technical solutionsExcellent communication skills with the ability to present findings and recommendations to diverse stakeholdersExcellent data management skills, including data imports/exports and data quality managementAvailable and responsive to questionsCommunicate effectively with stakeholders at all levelsActive within the Salesforce communityEducation and Experience:
Bachelor's degree in Information Technology, Business Administration, or a related field (Master's degree preferred)Certified Salesforce Administrator preferredMinimum 5+ years of experience in CRM administration, preferably with SalesforceStrong understanding of CRM best practices and sales processesProficiency in CRM customization, including workflows, scripts, and dashboardsExperience with CRM integrations and third-party applicationsExperience with database management and SQLFamiliarity with marketing automation toolsKnowledge of business intelligence and reporting tools
Overview
The CRM Administrator will be responsible for managing and optimizing our Salesforce Customer Relationship Management (CRM) system across multiple Oak View Group venues, ensuring its reliability and performance for the Premium Sales & Service teams. This role involves advanced configuration, customization, and maintenance of the Salesforce CRM platform to ensure it supports the organization's sales, marketing, and customer service goals. The ideal candidate will have extensive experience with CRM systems, a deep understanding of business processes, and the technical expertise to enhance CRM functionality.
This position will support the OVG Premium team in all aspects of selling and servicing premium seating at multiple Oak View Group venues. This role will work closely with other departments and is a Monday - Friday in-person role based out of the Oak View Group office in Austin, TX.
This role will pay a salary of $125,000 to $135,000.
Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).
This position will remain open until Sept 30, 2024
Responsibilities
Oversee all aspects of Salesforce CRM software including user and license management, new user setup/deactivation, roles, profiles, permissions, and public groups for Premium SalesBuild and maintain custom objects, fields, layouts, validation rules, triggers, flows, etc. to improve the sales and customer relationship management processesCreate, manage, and execute CRM data management and hygiene standards and practices across multiple OVG venuesOptimize CRM integrations and processes to improve user efficiency and data qualityCoordinate and manage lead and campaign distribution across multiple sales teams and venuesDevelop and implement custom dashboards and reports to provide insights into customer behavior, sales performance, and other key metrics to support OVG Premium leadership and team membersAssist in the development of business intelligence solutions to support decision-makingSupport analyst and coordinator projectsConduct ongoing user training sessions and support at multiple OVG venuesCreate training materials for Salesforce usersMonitor system health and security and perform regular system auditsSupport ticketing, invoicing, and contract integrations through SalesforceWork with Salesforce vendors to optimize integrations, resolve issues, troubleshoot support-related items, implement updates, and leverage new featuresImport, export, and manipulate data as neededComplete other duties as assignedQualifications
Required Skills:
Proactive attitude to platform enhancementsScale best practice solutions to team members across multiple venuesDetail-oriented and organized, with the ability to manage and prioritize multiple priorities and deadlinesStrong analytical and problem-solving skills with the ability to interpret complex data setsAbility to translate business requirements into technical solutionsExcellent communication skills with the ability to present findings and recommendations to diverse stakeholdersExcellent data management skills, including data imports/exports and data quality managementAvailable and responsive to questionsCommunicate effectively with stakeholders at all levelsActive within the Salesforce communityEducation and Experience:
Bachelor's degree in Information Technology, Business Administration, or a related field (Master's degree preferred)Certified Salesforce Administrator preferredMinimum 5+ years of experience in CRM administration, preferably with SalesforceStrong understanding of CRM best practices and sales processesProficiency in CRM customization, including workflows, scripts, and dashboardsExperience with CRM integrations and third-party applicationsExperience with database management and SQLFamiliarity with marketing automation toolsKnowledge of business intelligence and reporting tools