Saxon Global
Incident Manager
Saxon Global, Wilmington, Delaware, us, 19894
Hi
Hope you are doing well!
I reached you regarding job opportunity if you are interested then please share me your resume at Sulabh.d@saxonglobal.com.
SKILL
YEAR OF EXPERIENCE
Incident Management
Ticketing
Call Bridge
Troubleshoot
Change Management
Problem Management
Position: Incident Manager
Location: Wilmington, DE (onsite from day one)
Job Type: Full Time
JD For
Incident
Manager• 3+ years of experience as IM engineer.• Review proposed major incident and access validity based on business impact• Facilitate Troubleshooting bridge calls to drive issues to resolution• Document activities and discussion around major incidents• Communicate throughout any event to required levels of leadership• Generate and Distribute an After-Action Report for every Major Incident• Recommend Corrective actions to the Problem process for postmortem discussion• Review and correct SOP's/ Documentation as requested• Contractor shall facilitate a Daily Operations Call reviewing previous major incidents and reviewing upcoming changes.• Contractor shall consolidate and provide daily reports reviewing incidents, changes and problems within the environment.• Contractor shall assist in the problem management activities and process as needed, including but not limited to the following• Act as scribe during regular Problem review meetings• Recommend corrective actions based on Major Incident events• Ensure Problem management resources receive all pertinent information regarding problems or Root Cause Analysis events.• Flexible to work in any shift.• Good communication skill to interact with both customer and end user over phone and through email.
Sulabh Dubey
Technical Recuiter
Saxon Global
972-430-7349
Sulabh.d@saxonglobal.com
1320 Greenway Drive, Suite #660, Irving, TX
Hope you are doing well!
I reached you regarding job opportunity if you are interested then please share me your resume at Sulabh.d@saxonglobal.com.
SKILL
YEAR OF EXPERIENCE
Incident Management
Ticketing
Call Bridge
Troubleshoot
Change Management
Problem Management
Position: Incident Manager
Location: Wilmington, DE (onsite from day one)
Job Type: Full Time
JD For
Incident
Manager• 3+ years of experience as IM engineer.• Review proposed major incident and access validity based on business impact• Facilitate Troubleshooting bridge calls to drive issues to resolution• Document activities and discussion around major incidents• Communicate throughout any event to required levels of leadership• Generate and Distribute an After-Action Report for every Major Incident• Recommend Corrective actions to the Problem process for postmortem discussion• Review and correct SOP's/ Documentation as requested• Contractor shall facilitate a Daily Operations Call reviewing previous major incidents and reviewing upcoming changes.• Contractor shall consolidate and provide daily reports reviewing incidents, changes and problems within the environment.• Contractor shall assist in the problem management activities and process as needed, including but not limited to the following• Act as scribe during regular Problem review meetings• Recommend corrective actions based on Major Incident events• Ensure Problem management resources receive all pertinent information regarding problems or Root Cause Analysis events.• Flexible to work in any shift.• Good communication skill to interact with both customer and end user over phone and through email.
Sulabh Dubey
Technical Recuiter
Saxon Global
972-430-7349
Sulabh.d@saxonglobal.com
1320 Greenway Drive, Suite #660, Irving, TX