Voala
Quality Assurance Reviewer II
Voala, Los Angeles, California, United States, 90079
VOALAHelping Our Most Vulnerable Change Their Life StoriesVolunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.Quality Assurance- CorporateServing those who serve others. The Quality Assurance (QA) Department supports the programs of VOALA through data collection and validation, identifying, describing, and analyzing strengths and problems and then supporting the Evaluation Department and the Programs as they implement and update best practices. The QA Department works with all VOALA programs to ensure their hard copy records and electronic databases meet legal and funder requirements, and reviews selected program procedures for compliance with funder requirements and goals. The QA Department strives to ensure that all VOALA programs are “audit-ready”.JOB SUMMARY AND PURPOSEUnder the direction of a Quality Assurance Coordinator, the Quality Assurance Reviewer II performs Quality Assurance review and audit of VOALA Program documentation and database practices related to grant, contract and legal requirements as well as organization policies and initiatives for assigned human services programs. The QA Department provides dedicated QA teams (Quality Assurance Reviewers and Quality Assurance Coordinators) to support VOALA Programs’ ability to be “audit ready.”DUTIES AND RESPONSIBILITIESConduct Quality Assurance procedures with their assigned VOALA Programs:
Execute QA procedures to ensure that VOALA Program files are accurate and meet funder requirements (both hard copy and electronic databases)Performs QA audit for every assigned VOALA program each fiscal yearStrives to have all assigned VOALA programs “audit ready” for external audits
Acquire broad knowledge of assigned program contracts and grants and their requirements through research and continuous engagement with programsPerform special audits of programs with corrective action plans or as otherwise identified by Director of Evaluation and Monitoring. Provide additional support to programs to ensure corrections are made. Provide related training where needed.
Handles more complex programs as assigned by Quality Assurance CoordinatorProvides assistance to peers and HMIS specialists as needed
Support programs prior to funder audits and ensure all requirements are in place. Review audit results from funders’ audits. Participate in after audit review of audits.Other duties as may be assigned by Director of Evaluation and Monitoring.QUALIFICATIONSREQUIREMENTS:Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verificationsEDUCATION:Bachelor’s Degree in social science or related field, or equivalent combination of education and related work experience (4 years)EXPERIENCE:3 years of experience in quality assurance or data driven environment(Seven years of related work experience without a degree)PREFERRED QUALIFICATIONS:Experience in data entry and database operations; familiarity with HMIS and/or Service PointWorking knowledge of Medi-Cal regulations, especially relating to provision of substance abuse treatment
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Execute QA procedures to ensure that VOALA Program files are accurate and meet funder requirements (both hard copy and electronic databases)Performs QA audit for every assigned VOALA program each fiscal yearStrives to have all assigned VOALA programs “audit ready” for external audits
Acquire broad knowledge of assigned program contracts and grants and their requirements through research and continuous engagement with programsPerform special audits of programs with corrective action plans or as otherwise identified by Director of Evaluation and Monitoring. Provide additional support to programs to ensure corrections are made. Provide related training where needed.
Handles more complex programs as assigned by Quality Assurance CoordinatorProvides assistance to peers and HMIS specialists as needed
Support programs prior to funder audits and ensure all requirements are in place. Review audit results from funders’ audits. Participate in after audit review of audits.Other duties as may be assigned by Director of Evaluation and Monitoring.QUALIFICATIONSREQUIREMENTS:Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verificationsEDUCATION:Bachelor’s Degree in social science or related field, or equivalent combination of education and related work experience (4 years)EXPERIENCE:3 years of experience in quality assurance or data driven environment(Seven years of related work experience without a degree)PREFERRED QUALIFICATIONS:Experience in data entry and database operations; familiarity with HMIS and/or Service PointWorking knowledge of Medi-Cal regulations, especially relating to provision of substance abuse treatment
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