Northern Impact
Client Success Manager
Northern Impact, Los Angeles, California, United States, 90079
Overview
Global leader in Construction Equipment Market intelligence is actively seeking a Client Success Manager to join their team!
This organization is an industry-leading B2B SaaS/DaaS solution provider to companies in the industrial equipment space.Their extensive data tracking encompasses over $100 billion in assets and more than $55 billion in rental and sale transactions annually. Utilizing this data, they offer insights to clients to facilitate decision-making regarding asset management, disposition, and deployment. Their clientele spans from small businesses to Fortune 500 companies.
Over the last decade, the company has experienced rapid growth. To support the next stage of their expansion, they are currently expanding their team to venture into new verticals and international markets, including Europe, Australia, and Japan.
Opportunity:
Long-term client success is the cornerstone of their business strategy. To accommodate their expanding client base, they are establishing a dedicated Client Success team to engage with customers proactively, address issues, and drive their business forward.
As a Client Success Manager, you will be the company's product expert, actively shaping customers' experiences within their platform. Your responsibilities will include building relationships with users, resolving issues, managing client change requests, and facilitating product adoption. Acting as the primary point of contact for their customers, you will collaborate closely with their Product Development and Engineering teams to ensure alignment between client needs and the product roadmap.
What You'll Do :Develop expertise in company's product offeringsServe as the primary point of contact between the company and their customersProactively interface with multiple levels of client management, building rapport and strong professional relationshipsManage regular check-in calls to drive adoption, solve tactical issues, and identify product development/up-sell opportunitiesTranslate client requests into technical and/or engineering requirementsTake ownership of daily problems and issues, quarterbacking and managing internal teams from troubleshooting to completionWork with customers to understand how best to use their services and provide valuable feedback to business and development teamsHelp clients better understand the full potential of their productsAct as liaison between clients and the Product Development teamManage backlogs and timelines on behalf of large enterprise clientsOversee technical implementation details for each client (business rules, data processes, etc.), and ensure up-to-date documentationBuild presentation materials and present findings to small teamsLead web-based trainings, conference calls and in-person client meetingsAbout You:
You have a "customer-first" attitude: you take pride in knowing your customers and their businesses, and you prioritize their best interests over all elseYou speak with confidence and authority, and you enjoy conversation and client engagementYou are comfortable acting as a leader, proactively building customer relationships and taking responsibility for customer satisfactionYou are highly organized and can handle multiple daily priorities in a dynamic environmentYou aren't afraid to make mistakes, or fix them afterwardsYou take pride in your work and are interested in making a significant impact on a small but growing teamWhat We're Looking For:
Education: BA/BS degree, with business-oriented concentration (e.g., economics, marketing, finance, engineering)Work Experience: 4+ years of professional experience, with at least 2 in a client-facing/account management roleSkills:
A great professional communicator, both written and verbalSolid technical skills (Excel)Knowledge of VLookup, working with data sets, and pivot tablesExpertise with SQL, PowerPoint, and Salesforce are benefiicalProven track record of managing customer relationships effectivelyAbility to respond to customer requests throughout the dayExceptionally organized and detail-oriented (they're a data company and details matter!)Ability to grasp technical conceptsSelf-motivated and proactive, with a "can do" attitude; willing to pitch in and do whatever is requiredRemote Working & Travel:
This position can be
fully remote , if candidate is located outside Los AngelesIf based in Los Angeles, it is required to come to the office on Thursdays only. (Monday - Wednesday, and Fridays are remote)Travel will be approximately 10% for this positionPreferred (But Not Required):
If not residing in Los Angeles, fully remote candidates are preferred to based in Eastern or Central Time Zones (Texas or North Eastern U.S.)Candidates who have relevant industry experience including Construction Equipment Industry or Rental Experience
Global leader in Construction Equipment Market intelligence is actively seeking a Client Success Manager to join their team!
This organization is an industry-leading B2B SaaS/DaaS solution provider to companies in the industrial equipment space.Their extensive data tracking encompasses over $100 billion in assets and more than $55 billion in rental and sale transactions annually. Utilizing this data, they offer insights to clients to facilitate decision-making regarding asset management, disposition, and deployment. Their clientele spans from small businesses to Fortune 500 companies.
Over the last decade, the company has experienced rapid growth. To support the next stage of their expansion, they are currently expanding their team to venture into new verticals and international markets, including Europe, Australia, and Japan.
Opportunity:
Long-term client success is the cornerstone of their business strategy. To accommodate their expanding client base, they are establishing a dedicated Client Success team to engage with customers proactively, address issues, and drive their business forward.
As a Client Success Manager, you will be the company's product expert, actively shaping customers' experiences within their platform. Your responsibilities will include building relationships with users, resolving issues, managing client change requests, and facilitating product adoption. Acting as the primary point of contact for their customers, you will collaborate closely with their Product Development and Engineering teams to ensure alignment between client needs and the product roadmap.
What You'll Do :Develop expertise in company's product offeringsServe as the primary point of contact between the company and their customersProactively interface with multiple levels of client management, building rapport and strong professional relationshipsManage regular check-in calls to drive adoption, solve tactical issues, and identify product development/up-sell opportunitiesTranslate client requests into technical and/or engineering requirementsTake ownership of daily problems and issues, quarterbacking and managing internal teams from troubleshooting to completionWork with customers to understand how best to use their services and provide valuable feedback to business and development teamsHelp clients better understand the full potential of their productsAct as liaison between clients and the Product Development teamManage backlogs and timelines on behalf of large enterprise clientsOversee technical implementation details for each client (business rules, data processes, etc.), and ensure up-to-date documentationBuild presentation materials and present findings to small teamsLead web-based trainings, conference calls and in-person client meetingsAbout You:
You have a "customer-first" attitude: you take pride in knowing your customers and their businesses, and you prioritize their best interests over all elseYou speak with confidence and authority, and you enjoy conversation and client engagementYou are comfortable acting as a leader, proactively building customer relationships and taking responsibility for customer satisfactionYou are highly organized and can handle multiple daily priorities in a dynamic environmentYou aren't afraid to make mistakes, or fix them afterwardsYou take pride in your work and are interested in making a significant impact on a small but growing teamWhat We're Looking For:
Education: BA/BS degree, with business-oriented concentration (e.g., economics, marketing, finance, engineering)Work Experience: 4+ years of professional experience, with at least 2 in a client-facing/account management roleSkills:
A great professional communicator, both written and verbalSolid technical skills (Excel)Knowledge of VLookup, working with data sets, and pivot tablesExpertise with SQL, PowerPoint, and Salesforce are benefiicalProven track record of managing customer relationships effectivelyAbility to respond to customer requests throughout the dayExceptionally organized and detail-oriented (they're a data company and details matter!)Ability to grasp technical conceptsSelf-motivated and proactive, with a "can do" attitude; willing to pitch in and do whatever is requiredRemote Working & Travel:
This position can be
fully remote , if candidate is located outside Los AngelesIf based in Los Angeles, it is required to come to the office on Thursdays only. (Monday - Wednesday, and Fridays are remote)Travel will be approximately 10% for this positionPreferred (But Not Required):
If not residing in Los Angeles, fully remote candidates are preferred to based in Eastern or Central Time Zones (Texas or North Eastern U.S.)Candidates who have relevant industry experience including Construction Equipment Industry or Rental Experience