Four Seasons Hotels Ltd
Front Desk Supervisor (Requires Some Overnights)
Four Seasons Hotels Ltd, Miami, Florida, us, 33222
Front Desk Supervisor (Requires Some Overnights)
About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.About the location:Poolside paradise meets city sleek under the Miami sun. Above the trendy Brickell Avenue – find the best of both big city adventure and a tropical getaway – arrive at our lifestyle-inspired lobby, savour the fun and flavourful dining experiences, and spend the day with a swim or sway in a hammock within our two-acre sun-kissed sanctuary.Four Seasons Hotel Miami is an urban oasis nestled in the residential side of Brickell surrounded by Miami’s favorite neighborhoods. The Hotel offers a relaxing two-acre pool terrace, Equinox Fitness Center & Spa, multi-million dollar art collection, an award winning steakhouse - EDGE Steak & Bar, and connects guests to Miami’s most alluring and vibrant destinations recommended by in-house experts.The OpportunityThe position will supervise a given shift within the Front Desk, directing staff that performs the following duties: welcoming and registering hotel guests, explaining the accommodations and establishing credit or method of payment.Checks guest out of the hotel, preparing and explaining the bill.Responds to a wide variety of guest requests by accurately assessing the guest needs and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.Preferred Qualifications and SkillsExperienced in Front Office or Guest Experience position, or equivalent within hospitality.Excellent phone and interpersonal skills.Ability to multitask and have a passion for service and hospitality.Experience using computer systems including Opera and willing to accept assignments on as need basis, in order to promote teamwork.Flexibility to work overnight, weekends and holidays.Benefits Four Seasons Employees EnjoyEnergizing Employee Culture where you are encouraged to be your true self!Comprehensive learning and development programs to help you master your craft.Inclusive and diverse employee engagement events all year-round.Exclusive discount and travel programs with Four Seasons.Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan).And so much more!Visa RequirementsUS work authorization is required unless the candidate is currently in a managerial position at a Four Seasons location. Current Four Seasons managers may qualify for L-1 visa sponsorship.Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of - the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
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About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.About the location:Poolside paradise meets city sleek under the Miami sun. Above the trendy Brickell Avenue – find the best of both big city adventure and a tropical getaway – arrive at our lifestyle-inspired lobby, savour the fun and flavourful dining experiences, and spend the day with a swim or sway in a hammock within our two-acre sun-kissed sanctuary.Four Seasons Hotel Miami is an urban oasis nestled in the residential side of Brickell surrounded by Miami’s favorite neighborhoods. The Hotel offers a relaxing two-acre pool terrace, Equinox Fitness Center & Spa, multi-million dollar art collection, an award winning steakhouse - EDGE Steak & Bar, and connects guests to Miami’s most alluring and vibrant destinations recommended by in-house experts.The OpportunityThe position will supervise a given shift within the Front Desk, directing staff that performs the following duties: welcoming and registering hotel guests, explaining the accommodations and establishing credit or method of payment.Checks guest out of the hotel, preparing and explaining the bill.Responds to a wide variety of guest requests by accurately assessing the guest needs and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.Preferred Qualifications and SkillsExperienced in Front Office or Guest Experience position, or equivalent within hospitality.Excellent phone and interpersonal skills.Ability to multitask and have a passion for service and hospitality.Experience using computer systems including Opera and willing to accept assignments on as need basis, in order to promote teamwork.Flexibility to work overnight, weekends and holidays.Benefits Four Seasons Employees EnjoyEnergizing Employee Culture where you are encouraged to be your true self!Comprehensive learning and development programs to help you master your craft.Inclusive and diverse employee engagement events all year-round.Exclusive discount and travel programs with Four Seasons.Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan).And so much more!Visa RequirementsUS work authorization is required unless the candidate is currently in a managerial position at a Four Seasons location. Current Four Seasons managers may qualify for L-1 visa sponsorship.Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of - the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
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