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JPMorgan Chase & Co.

Vice President Product Portfolio Operations Manager - Consumer Bank Business

JPMorgan Chase & Co., Wilmington, Delaware, us, 19894


Embrace the challenge of adapting to shifting priorities and resources while contributing to a dynamic team and applying your expertise, strategic thinking skills, and operational excellence across product lines.

As a Product Portfolio Operations Manager in Consumer Bank Business and Product Transformation, you are a foundational member of a team responsible for implementing connectivity strategies across the product space, while being directly responsible for creating structures that enhance coordination in our product line.

Job responsibilities

Works across products to help ensure delivery against business objectives while coordinating reporting and communications plans for portfolio management operations and change initiatives

Enables operational efficiency by supporting training, maturation, needs assessments, and continuous improvement practices

Drives adaptation and modification of our product-line framework to ensure cross-product priorities, sequencing, and trade-offs are realized

Implements a product-level collection strategy consisting of controls, financials, and resourcing needs

Establish a partner communication framework to create awareness and alignment between Digital and Consumer Bank strategic objectives and initiatives.

Partners closely with CB and Digital Product Owners, Technology Leads, Design Leads and Data Owners to manage product portfolio priorities, capacity, dependencies, risks, and performance metrics.

Implements agile product development best practices aligned with Consumer Bank Agility Office standards; facilitate adoption of best practices with product teams.

Aligns product portfolio priorities to strategic business objectives and desired P&L outcomes.

Ensures product development tools and resources are being used effectively (e.g., Jira).

Prepares senior management updates including Portfolio Reviews (PR), bi-weekly Product Updates and Executive Management Reports (EMR).

Supports special projects and executive requests and synthesize complex information in a strategic and compelling way so that the material is effectively communicated to relevant stakeholders.

Required qualifications, capabilities, and skills

5+ years of experience or equivalent expertise in program management or performance optimization

Proven ability to manage and implement operational effectiveness initiatives

Proven ability to operate within the product development life cycle and agile methodologies

Proficient in agile product development methodology.

Proven experience delivering timely, high-quality communications, presentations, and reporting for various stakeholder groups.

Attention to detail is a must with continuous focus on design excellence.

Demonstrated ability in dealing with different stakeholder groups and driving the agenda.

Excellent relationship-building skills, with ability to establish trust and credibility.

Advanced level experience in all Microsoft Office tools (Excel, PowerPoint, Teams), Confluence and Jira.

Must be self-motivated, tenacious, and able to work with high degree of independence.

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