Chico's FAS, Inc. - Retail
Assistant Store Manager - White House Black Market
Chico's FAS, Inc. - Retail, San Juan, San Juan, us, 00902
Assistant Store Manager - White House Black MarketLocation:
San Juan, 00918Country:
InternationalReference Number:
582Position Type:
PermanentCategory:
RetailJob Function:
Store - ManagementPosition Objective:
The Assistant Store Manager is responsible for supporting the Store Manager in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including managing sales operations, asset protection, and human resources functions to ensure great customer experience and maximum profitability.Functional Responsibilities:
Performance Culture:Analyzes sales reports and KPIs to determine the needs of the business; executes in-store business and sales strategies in partnership with Store Manager.Establishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards.Controls payroll and supply budget.Performs and oversees basic operational activities such as scheduling, target shrink audits, physical inventory, opening and closing duties, time sheet review and payroll accuracy documents, and merchandise flow processes.Ensures compliance with all applicable laws, loss prevention policies, operating procedures and controls; conducts associate training to reinforce proper controls.Ensures visual presentation, organization, and facility maintenance are representative of the Brand.Develops a high-performance culture, motivating sales team to meet assigned sales and productivity goals.Trains and coaches to ensure selling team is fluent in all aspects of product knowledge on line and in store.Building High Performing Teams:Motivates and inspires store team, developing a shared vision while modeling core values.Promotes an inclusive, collaborative approach to problem solving.Seeks personal developmental opportunities and readily solicits feedback to build leadership skill set.Customer Experience:Models, teaches, and promotes the Most Amazing Personal Service (MAPS) principles and standards.Ensures prompt resolution of customer concerns.Ensures team maintains consistent client communication through utilization of customer book, rewards program participation, and customer capture sign up.Talent:Assists in recruiting, hiring and developing a high performing team.Drives associate and team engagement by recognizing and rewarding employees for outstanding performance.Qualifications:
High School diploma or equivalent2+ years of retail management experience preferredMust be 18 years of age or olderExcellent communication, verbal, and written skillsAble to learn or adapt to technology provided by the companyProven excellent customer service skills with statistical track record in all areas of sales and leadershipStrong organizational skills and ability to multi-task in a fast-paced environmentStrong leadership qualities, training and team building skillsKnowledge of administrative aspects of store operationsAble to communicate with customers and staffRegular attendance is essential to this positionPhysical Requirements:
Constant Walking/Standing- 67-100% of 8-hour shiftOccasional Lifting up to 50 lbs.- 1-33% of 8-hour shiftFrequent Climbing- 34%-66% of 8-hour shiftThis position may be found in multiple brands. Some duties may vary from brand to brand.Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.
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San Juan, 00918Country:
InternationalReference Number:
582Position Type:
PermanentCategory:
RetailJob Function:
Store - ManagementPosition Objective:
The Assistant Store Manager is responsible for supporting the Store Manager in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including managing sales operations, asset protection, and human resources functions to ensure great customer experience and maximum profitability.Functional Responsibilities:
Performance Culture:Analyzes sales reports and KPIs to determine the needs of the business; executes in-store business and sales strategies in partnership with Store Manager.Establishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards.Controls payroll and supply budget.Performs and oversees basic operational activities such as scheduling, target shrink audits, physical inventory, opening and closing duties, time sheet review and payroll accuracy documents, and merchandise flow processes.Ensures compliance with all applicable laws, loss prevention policies, operating procedures and controls; conducts associate training to reinforce proper controls.Ensures visual presentation, organization, and facility maintenance are representative of the Brand.Develops a high-performance culture, motivating sales team to meet assigned sales and productivity goals.Trains and coaches to ensure selling team is fluent in all aspects of product knowledge on line and in store.Building High Performing Teams:Motivates and inspires store team, developing a shared vision while modeling core values.Promotes an inclusive, collaborative approach to problem solving.Seeks personal developmental opportunities and readily solicits feedback to build leadership skill set.Customer Experience:Models, teaches, and promotes the Most Amazing Personal Service (MAPS) principles and standards.Ensures prompt resolution of customer concerns.Ensures team maintains consistent client communication through utilization of customer book, rewards program participation, and customer capture sign up.Talent:Assists in recruiting, hiring and developing a high performing team.Drives associate and team engagement by recognizing and rewarding employees for outstanding performance.Qualifications:
High School diploma or equivalent2+ years of retail management experience preferredMust be 18 years of age or olderExcellent communication, verbal, and written skillsAble to learn or adapt to technology provided by the companyProven excellent customer service skills with statistical track record in all areas of sales and leadershipStrong organizational skills and ability to multi-task in a fast-paced environmentStrong leadership qualities, training and team building skillsKnowledge of administrative aspects of store operationsAble to communicate with customers and staffRegular attendance is essential to this positionPhysical Requirements:
Constant Walking/Standing- 67-100% of 8-hour shiftOccasional Lifting up to 50 lbs.- 1-33% of 8-hour shiftFrequent Climbing- 34%-66% of 8-hour shiftThis position may be found in multiple brands. Some duties may vary from brand to brand.Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.
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