ServiceNow Platform ITSM Developer

ServiceNow Platform ITSM Developer

As a ServiceNow Developer, play a crucial role in Identified developer will work in areas of IT Operations Management to include Event Management Integrations of Applications, Orchestration of Incident Remediation, Process & Workflow and Cloud Automation and will be part of Managed Services Platform Engineering team.

Coordinate and support the design, development, and implementation of ServiceNow solutions within Federal organizations. Responsible for analyzing business requirements, architecting solutions, and leading the technical implementation of ServiceNow platform capabilities. This role requires a deep understanding of ServiceNow architecture, best practices, and a strong ability to translate business needs into technical solutions.

Responsibilities:

Lead the design, development, and implementation of ServiceNow solutions in alignment with federal government requirements and standardsBuilding solution in

ServiceNow

for any modules like,

ITSM ,

Portal ,

Catalog , HR Module, ITBM, SOC & GRC etc.Should have working experience in

portal development

in ServiceNow.Good knowledge on adding multiple

pages

and adding

widgets

on portal in

ServiceNowShould be able to build

custom widgets

as per the need for each requirementShould have knowledge on the

domain separation

and how

portals

and catalogues will work for domain separated instance.Establish a strong technical foundation in the ServiceNow Platform and design solutions that drive business outcomes.Ability to define and design Configuration management standards for the technologyAbility to automate major processesInterfaces with the customer across executive, platform owner, enterprise architects and development teams during the selling, structuring and implementation of solutions.Develop and maintain documentation related to ServiceNow architecture, design decisions, configurations, and integrationsConduct code reviews and provide guidance to development teams to ensure adherence to best practices and standardsStay abreast of ServiceNow updates, releases, and emerging technologies to drive continuous improvement and innovation within the platformCollaborate with security teams to ensure ServiceNow solutions meet federal government security requirements and comply with relevant regulations such as FISMA, NIST, and FedRAMPAssist in troubleshooting and resolving complex technical issues related to ServiceNow implementationsAdvocate/champion ServiceNow's advisory and expert services best practices and industry use cases with clientsDefine solutions across the platform that align to out of the box capabilities

Skills:

Have a passion for Programming and problem solvingShould have minimum 6+ yrs of experience in servicenow development.Should have knowledge on the Custom application development.Excellent coder using

Java ,

JavaScript's, Angular JS, HTML, CSS, Bootstrap frameworkWell versed with

data exchange formats like JSON, XMLShould know how to write business rule,

Script includes ,

Email Notifications,Have knowledge on

Server

side

and

client side

scripting in

Servicenow .Have knowledge on workflow build or modify workflows based on client requirements.Knowledge on

Incident, Change, Requests, Catalogs & TasksKnowledge on

building Catalogs , variable sets, Client scripts,

UI Policies, UI Actions

and ACL.Debugging skill

along with coding skills is very importantArchitect, configure, and customize ServiceNow applications/modules such as Incident Management, Change Management, Service Catalog, and

CMDB

to meet organizational needsKnowledge on

configuration management

field and ability to complete difficult and complex assignments.Experience in ServiceNow Discovery & Service MappingProvide expertise in

integrating ServiceNow

with other systems and applications within the

federal government ecosystemBasic networking skills: Knowledge of Infrastructure / Networking, Networking Protocols, WMI, Subnet masks, SNMP etc.Customer service and communication skills: Ability to work graciously with users while resolving their issues

Qualifications:

Bachelor's degree in computer science, Information Technology or related disciplineTrusted advisor to executives and facilitate customer success from strategic planning functions including business value identification, road mapping, as well as advising and defining successful execution strategiesManagement consulting experience with ability to travel up to 25%

Expectations :-

Quick learner, well organized and highly motivated with good communication skillsWill work with a team of highly skilled developers and excellent mentorsCore responsibility will be to write clean, efficient, unit-testable code with minimal support neededWill adhere to the coding and review practices laid down by the teamEqually responsible for the quality and timeliness of the modules you are working onExpected to document the pseudo code as applicable w.r.t the templates.Display keen interest in the latest technologies and share that knowledge with peers and managers.Great organization skills to prioritize, follow up, deliver, and communicate status of assigned actions.

Experience:

Minimum 5 to 7+ years of ServiceNow ITSM Developer Experience is requiredMeet and maintain the requirements to work in a FedRAMP environment OR Complete disconnected environment (i.e. undergo a background screening, reside on U.S. soil, and prove status as a U.S. Citizen, U.S. National, or a U.S. Person)Federal clearance required (TS/SCI)Experience working with functional business leadersExperience identifying business objectives and developing outcome-focused roadmapsEnterprise Architect certification preferred (Togaf, IT4IT, etc)Cloud platform certification(s) preferredFamiliarity with Enterprise Workflow Platform

Required Competencies:

Customer FocusCollaboratesDrives ResultsCultivates InnovationCourageConsultative PerspectiveManages ComplexityStrategic MindsetTechnical Development