Customer Success Manager

Company OverviewRattle is a B2B SaaS startup innovating on how revenue teams make their sales processes repeatable and scalable, leading to better rep productivity and improved win rates. We have an enviable customer list including companies like Twilio, Figma, and Intercom and have helped them achieve greater efficiency and sales team performance using our AI-driven platform. As a member of the 'Next 50 GTM Startups' list, Rattle has an exciting future trajectory, and we are looking for startup-loving individuals to join our team.Job OverviewJoin Rattle as a Customer Success Manager and collaborate with customers at leading tech companies. You'll understand their needs, provide guidance, and ensure they achieve their business objectives using our products.Responsibilities include managing the end-to-end customer experience for a mid-market account book, acting as a trusted advisor, and developing scalable strategies to drive best-in-class NRR. You'll also help inform our product to impact other teams.This role is based in San Francisco, with three days in the office.Key ResponsibilitiesDrive onboarding, adoption, utilization, and growth in Rattle’s existing customer base by owning specific customer accountsProactively identify customers who aren’t maximizing their opportunity with our product/service and reach out to create an action plan to help them achieve successLearn our product inside and out and help your customers drive business outcomesInnovate and iterate on Customer Success programs to retain and grow customers while mitigating churn or contractionSurface opportunities to expand existing accounts when it’s right for the customerQualifications / Requirements5+ years of success in your current Customer Success roleAbility to build Customer Success playbooks and new processes based on learningsAbility to work cross-functionally to solve customer problems creativelyAbility to navigate ambiguity in a fast-paced teamNice To HavesYou've been a first or early hire at a growing start up beforeYou've got strong technical chopsWhat We OfferEquitable salary and equityOpen Time OffComprehensive health, dental, and vision insurance with 100% of the employee-only premium covered by Rattle401K ProgramPaid Parental LeaveHybrid work-environment (in-office and your home office)Occasional travel for offsites and events

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